Palm 700wx User Guide - Page 230
Performing a device reset, Device Reset - treo activesync download
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11 C O M M O N Q U E S T I O N S CHAPTER 3 While pressing and holding Power/End , use the tip of the stylus to gently press and hold the reset button on the back of your smartphone. 4 Continue pressing and holding both buttons until the "Erase all data?" prompt appears. 5 Press Up to confirm the hard reset. 6 Wait for the progress bar on the Treo logo screen to fill before continuing to use your smartphone. 7 (Optional) Sync your smartphone with your computer to restore your previously synchronized info. Connect your smartphone to your computer, press Menu (right action key), and then select Programs > ActiveSync > Sync. If you use a backup utility, you may need to also restore a backup to recover additional info and settings. Performing a device reset A device reset erases all the info that has been added on your smartphone. This function complements the hard reset by formatting your smartphone and erasing all third-party applications, personal info, and settings. If you simply want to clean out your smartphone so that someone else in your family can use it, or to troubleshoot an issue, a hard reset should meet your needs. BEFORE YOU BEGIN You need to install the Device Reset application on your smartphone. On your computer, point your web browser to www.palm.com/ treo700wx-support, download the Device Reset application into your WM__My Documents folder, and then sync to install the file on your smartphone. NOTE If you don't have the WM__My Documents folder, open the ActiveSync window, select Tools, select Options, and then check the Files box. 1 Press Start and select Programs. 2 Select File Explorer . 3 Go to the My Documents folder in File Explorer. 4 Select Device Reset to start the formatting process. 5 When you see a message warning you of what the application does, select 222 R E S E T T I N G Y O U R S M A R T P H O N E