Palm 700wx User Guide - Page 243

C O M M O N Q U E S T I O N S 11 CHAPTER I have problems sending email If you can receive email messages but can't send them, try these steps, in turn: • Make sure your ISP or email provider allows you to access email on a smartphone. Some providers do not offer this option at all; other providers require an upgrade to access email on a smartphone. • Turn on ESMTP. Many services require authenticated access, or ESMTP, to use their SMTP servers. • Press Start , select Programs, and then select ActiveSync . Press Menu (right action key) and select Configure Server. Make sure the SSL box is checked. • Enter the name of a different outgoing mail server for sending mail. Many ISPs, such as cable companies, require that you have an Internet connection to their network to send email through their servers. In this case, you can almost always receive email from these accounts, but if you want to send email, you must send it through another server. I have problems synchronizing messages on my smartphone with messages on my computer Make sure you have chosen the same settings for the account on both your smartphone and your computer. For example, if the account is set up on your smartphone to use the POP protocol, check the ActiveSync settings on your computer to make sure that POP is selected as the protocol for that account. My vCard or vCal email attachment isn't forwarding correctly Microsoft Office Outlook provides several features that work with email client software on a Windows computer. For these features to work correctly, the email client software must be properly set up. Follow these steps to check the settings: 1 Click Start on your computer, and then select Settings. 2 Select Control Panel. 3 Select Internet Options, and then click the Programs tab. 4 Make sure that the email field is set to the correct email client software. E M A I L 235