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Palm 700wx User Guide - Page 239

Synchronization starts but doesn’t finish, My media files won’t sync, Getting Started CD lets

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C O M M O N Q U E S T I O N S 11 CHAPTER • If you're still having problems, try the following: 1 Make sure you're synchronizing with the intended desktop personal information manager (PIM). The Getting Started CD lets you synchronize with Microsoft Office Outlook for Windows. If you use a different PIM, you need to install third-party software to synchronize. For more information, consult the company that makes the PIM. 2 Open ActiveSync on your computer, and make sure the necessary synchronization settings are set to synchronize the files. 3 Uninstall the ActiveSync software, reboot your computer, and then insert the Getting Started CD that came with your smartphone and repeat the installation process. Synchronization starts but doesn't finish Make sure that you installed the desktop software that came with your smartphone. If you're not sure that this software is installed, reinstall it. My media files won't sync 1 Make sure you have Windows Media® Player 10 installed on your computer. 2 Reinstall your synchronization software from the Getting Started CD that came with your smartphone. Media file synchronization fails if you installed the synchronization software before you installed Windows Media Player 10. S Y N C H R O N I Z A T I O N ( A C T I V E S Y N C S O F T W A R E ) 231

Section	Page
Contents	5
Welcome	9
What’s in the box?	9
Hardware	9
Documentation and software	9
What do I need to get started?	10
Setting up	11
Treo 700wx smartphone overview	13
Front view	13
Back view	14
Top view	14
Installing the battery	15
Charging the battery	16
Maximizing battery life	17
Making your first call	18
Adjusting call volume	19
What’s my number?	19
Setting up synchronization	20
Moving around on your smartphone	21
Navigating around the screen	23
Scrolling through screens	23
Closing screens	25
Highlighting and selecting items	25
Highlighting text	25
Using the action keys	26
Selecting menu items	27
Selecting options in a shortcut menu	27
Selecting options in a list	28
Using the keyboard	29
Understanding the keyboard backlight	30
Entering lowercase and uppercase letters	30
Entering numbers, punctuation, and symbols	30
Entering other symbols and accented characters	31
Symbols and accented characters	32
Opening and closing applications	33
Opening applications	33
Closing applications	33
Using your Today screen	34
Your Phone	37
Turning your smartphone on/off	39
Turning your phone on and off	39
Waking up the screen and turning it off	39
Phone overview	40
Accessing your Today screen	40
Making calls from the Today screen	40
Dialing from the Today screen	41
Dialing with a speed-dial button	41
Dialing by contact name	42
Dialing using the onscreen Dial Pad	43
Redialing a recently called number	44
Other ways of making calls	44
Dialing by company name	45
Dialing from a web page or message	45
Receiving calls	46
Using voicemail	47
Setting up voicemail	47
Voicemail notification	47
Retrieving voicemail messages	47
What can I do during a call?	48
Ending a call	49
Returning to an active call from another application	49
Saving phone numbers	49
Making a second call	50
Answering a second call (call waiting)	51
Making a conference call	51
Using Flash mode during an Active call	52
Forwarding calls	53
Viewing minutes usage	53
Defining speed-dial buttons	53
Creating a speed-dial button	54
Editing a speed-dial button	56
Deleting a speed-dial button	56
Arranging your speed-dial buttons	56
Using a phone headset	57
Headset specifications	58
Using a hands-free device with Bluetooth® wireless technology	58
Phone settings	59
Selecting ringtones and vibrate settings	59
Adjusting volume settings	60
Assigning a picture and ringtone ID to a contact	61
Selecting your call settings	61
Setting your dialing preferences	62
Setting your abbreviated dialing preferences	62
Selecting your privacy settings	63
Selecting your wireless band	64
Setting roaming preferences	65
What are all those icons?	66
Synchronizing information	69
How do I synchronize?	72
Synchronizing with ActiveSync desktop software	72
Synchronizing wirelessly with the server	72
What can I synchronize?	73
Setting up your computer for synchronization	75
System requirements	75
Installing the desktop synchronization software	76
Using ActiveSync desktop software	76
Connecting your smartphone to your computer	77
Synchronizing using the sync cable	78
Setting up wireless synchronization	79
Setting the synchronization schedule	82
Initiating wireless synchronization manually	83
Other ways to synchronize	83
Synchronizing over a Bluetooth connection	83
Synchronizing over an infrared connection	84
Synchronizing with multiple computers	85
Setting synchronization options	85
Selecting which info to sync	85
Stopping synchronization	86
Your email and other wireless services	87
Sending and receiving messages and email	89
Creating and sending a text message	89
Creating and sending a multimedia message	91
Receiving text and multimedia messages	93
Viewing/playing a multimedia message	94
Setting up an email account	95
Setting up an Exchange Server email account	96
Setting a sync schedule with an Exchange Server	98
Setting up a Wireless Sync email account	99
Setting up an IMAP or POP email account	100
Creating and sending an email message	102
Using an online address book	103
Synchronizing your default email account	104
Synchronizing your other email accounts	104
Receiving attachments	105
Using links in messages	106
Forwarding a message	106
Managing your messages	106
Adding a signature to your messages	107
Customizing your Messaging settings	108
Customizing your multimedia messaging settings	109
Using Pocket MSN	110
Signing in to Pocket MSN	110
Browsing the web	111
Viewing a web page	111
Creating a favorite	113
Viewing a favorite	113
Organizing your favorites	114
Downloading files and images from a web page	114
Copying text from a web page	115
Using the History list	115
Customizing your Internet Explorer Mobile settings	115
Connecting to devices using Bluetooth wireless technology	117
Setting up a Bluetooth connection	117
Sending information over a Bluetooth connection	120
Receiving information over a Bluetooth connection	121
Synchronizing over a Bluetooth connection	121
Beaming information with IR	122
Beaming a record	122
Receiving beamed information	123
Synchronizing over an infrared connection	123
Using your smartphone as a wireless modem	124
Preparing your smartphone for a wireless modem connection using a USB cable	124
Preparing your computer for a wireless modem connection using a USB cable	125
Preparing your smartphone for a wireless modem connection using Bluetooth technology	125
Preparing your computer for a wireless modem connection using Bluetooth technology	127
Notes on wireless modem connections using Bluetooth technology	127
Your photos, videos, and music	129
Pictures & Videos	131
Taking a picture	131
Taking pictures in burst mode	132
Recording a video	132
Viewing a picture or video	134
Viewing a slide show	134
Sending a picture or video	134
Creating a video ringtone	135
Organizing pictures and videos	135
Using a picture as the Today screen background	136
Editing a picture	136
Deleting a picture or video	136
Customizing your Camera settings	137
Viewing pictures and videos on your computer	138
Windows Media Player Mobile	139
Transferring media files to your smartphone	139
Playing media files on your smartphone	140
Working with libraries	141
Working with playlists	142
Customizing Windows Media Player Mobile	143
Your personal information organizer	147
Contacts	149
Adding a contact	149
Viewing or changing contact information	149
Deleting a contact	150
Customizing Contacts	150
Finding a contact in an online address book	150
Calendar	151
Displaying your calendar	151
Creating an appointment	151
Creating an untimed event	152
Scheduling a repeating appointment	153
Adding an alarm reminder to an event	153
Sending a meeting request	153
Marking an event as sensitive	154
Organizing your schedule	155
Deleting an event	155
Customizing Calendar	155
Tasks	157
Adding a task	157
Checking off a task	158
Organizing your tasks	158
Deleting a task	158
Customizing Tasks	159
Notes	159
Creating a note	159
Recording a voice note	159
Creating a note from a template	160
Organizing your notes	161
Deleting a note	161
Customizing Notes	161
Calculator	162
Performing calculations	162
Using the Calculator memory	163
Your Microsoft Office tools	165
Synchronizing your Microsoft Office files	167
Word Mobile	167
Creating a document	168
Opening an existing document	169
Creating a document from a template	169
Finding or replacing text in a document	169
Moving or copying text	170
Saving a copy of a document	170
Formatting text	170
Formatting paragraphs and lists	171
Checking spelling in a document	172
Organizing your documents	172
Deleting a document	173
Customizing Word Mobile	173
PowerPoint Mobile	173
Playing a presentation	173
Setting presentation playback options	174
Excel Mobile	175
Creating a workbook	176
Creating a workbook from a template	177
Viewing a workbook	177
Calculating a sum	178
Entering a formula	178
Inserting a function	178
Entering a sequence automatically	179
Adding cells, rows, and columns	179
Formatting cells	180
Formatting rows and columns	180
Renaming a worksheet	181
Sorting info in a worksheet	181
Filtering info in a worksheet	181
Creating a chart	182
Formatting or changing a chart	182
Finding or replacing info in a workbook	183
Organizing your workbooks	183
Deleting cells, rows, and columns	184
Customizing Excel Mobile	184
Your application and info management tools	185
Using Find	187
Using Search	187
Exploring files and folders	188
Installing applications	188
Installing applications from the Internet	189
Installing applications from your computer	190
Installing applications onto an expansion card	190
Getting help with third-party applications	190
Removing applications	191
Sharing info	191
Using expansion cards	192
Removing and inserting expansion cards	193
Opening applications on an expansion card	194
Saving files to an expansion card	194
Moving info between your smartphone and an expansion card	195
Copying or moving applications and files between your smartphone and an expansion card	195
Viewing available expansion card memory	195
Exploring files on an expansion card	196
Renaming an expansion card	196
Your personal settings	197
Today screen settings	199
Selecting your Today screen background	199
Selecting which items appear on your Today screen	199
System sound settings	200
Setting the Ringer switch	200
Selecting Sounds & Notifications	201
Display and appearance settings	202
Adjusting the brightness	202
Changing the text size	202
Setting display formats	203
Aligning the screen	203
Changing the system color scheme	204
Application settings	204
Arranging the Start menu	204
Reassigning buttons	205
Setting up voice commands	205
Using voice commands	206
Setting input options	206
Locking your smartphone and info	208
Using Keyguard	208
Using Auto-Keyguard and touchscreen lockout	209
Using Phone Lock	209
Using system password lock	210
Entering owner information	211
System settings	212
Setting the date and time	212
Setting system alarms	213
Managing identity certificates	214
Enabling error reporting	214
Setting up a GPS device	215
Viewing memory usage	216
Viewing and optimizing power settings	217
Turning wireless services on/off	217
Connection settings	218
Setting up a Wi-Fi® connection	218
Connecting to a network that broadcasts its name	219
Connecting to a closed network	219
Selecting a Wi-Fi network	221
Managing ISP settings	222
Connecting to a VPN	223
Setting up a proxy server	224
Ending a data connection	224
Common questions	225
Transferring info from another device	227
Trouble installing the desktop software?	227
Resetting your smartphone	228
Performing a soft reset	228
Performing a hard reset	229
Performing a device reset	230
Replacing the battery	231
Performance	232
The applications are running slower than usual	232
Screen	233
The screen appears blank	233
The screen doesn’t respond accurately to taps or activates wrong features	233
Network connection	234
Signal strength is weak	234
My smartphone won’t connect to the mobile network	234
My smartphone seems to turn off by itself	234
I can’t tell if data services are available	235
My smartphone won’t connect to the Internet	235
I can’t send or receive text or multimedia messages	235
I can’t make or receive calls using a hands-free device with Bluetooth® wireless technology	236
I lost the connection between my smartphone and my Bluetooth headset	236
Synchronization (ActiveSync software)	237
ActiveSync Desktop does not respond to sync attempt	237
Synchronization finishes but info doesn’t appear where it should	238
Synchronization starts but doesn’t finish	239
My media files won’t sync	239
My appointments show up in the wrong time slot after I sync	240
My scheduled sync doesn’t work	240
An alert tells me that ActiveSync encountered a problem on the server	240
An alert tells me that there is not enough free memory to sync my info	240
An alert tells me that the server could not be reached	241
An alert tells me that ActiveSync encountered a problem with [item type] [item name]	241
An alert tells me that my account information could not be detected.	241
An alert tells me the device timed out while waiting for credentials.	241
My Today screen settings are not restored after a hard reset	241
Email	241
I have problems using my account	241
I have problems sending and receiving email	242
Auto Sync is not working	242
I have problems sending email	243
I have problems synchronizing messages on my smartphone with messages on my computer	243
My vCard or vCal email attachment isn’t forwarding correctly	243
When I sync with Exchange Server my info is not downloading to my smartphone	244
Web	244
I can’t access a page	244
An image or map is too small on my smartphone screen	245
A secure site refuses a transaction	245
Camera	245
The Camera preview image looks strange	246
Third-party applications	246
Getting more help	247
Making room on your smartphone	247
Voice quality	248
Is the other person hearing an echo?	248
Are you hearing your own voice echo?	248
Is your voice too quiet on the other end?	248
Where to learn more	249
For a quick introduction	249
While using your smartphone	249
If you need more information	249
Terms	251
Important safety and legal information	255
Specifications	261
Index	265
Symbols	265
Numerics	265
A	265
B	267
C	268
D	270
E	272
F	273
G	274
H	274
I	274
K	275
L	275
M	276
N	278
O	278
P	279
Q	281
R	281
S	282
T	286
U	287
V	287
W	288
Y	289