Palm 700wx User Guide - Page 238

11 C O M M O N Q U E S T I O N S CHAPTER the ActiveSync icon in the taskbar on your computer to make sure the ActiveSync software is running on your computer. 3 Double-click the ActiveSync icon in your taskbar. From the File menu, select Connection Settings. Make sure the Allow USB connections box is checked, and then click Connect. 4 Perform a soft reset (see Performing a soft reset). 5 Restart your computer and make sure ActiveSync is running. 6 If problems persist and you're synchronizing through a USB hub, try connecting the sync cable to a different USB port or directly to your computer's built-in USB port. 7 If you're already synchronizing through a built-in USB port on the front of your computer, move the sync cable to a USB on the back of your computer (if your computer has USB ports in both places). 8 Uninstall the desktop software that came with your smartphone, and then insert the Getting Started CD that came with your smartphone and repeat the installation process. 9 Verify with your computer hardware vendor that your operating system supports your internal USB controller. Synchronization finishes but info doesn't appear where it should • With the included software, your smartphone can synchronize with the root folders of Contacts, Calendar, Tasks, and Notes. If you want to synchronize with a Global Address LIst (GAL), you must copy the addresses to your local Contacts list in Microsoft Office Outlook (right-click the addresses and select Add to Personal Address Book). • Microsoft Office Outlook subfolders and public folders are not accessible with the included software. You may want to use a third-party solution instead. • If you're trying to synchronize offline, be sure to set your Microsoft Office Outlook Calendar, Contacts, Notes, and Tasks to be available offline. 230 S Y N C H R O N I Z A T I O N ( A C T I V E S Y N C S O F T W A R E )