Ricoh Aficio SP 1200SF User's Guide - Page 126

Telephone line or connections (continued) Difficulties The machine does not answer when called. Suggestions Make sure the machine is in the correct receive mode for your setup. (See Receiving a fax on page 39.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line. Sending faxes Difficulties Poor sending quality. Transmission Verification Report says 'RESULT:ERROR'. Vertical black lines when sending. Suggestions Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner glass on page 138.) There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC Fax message and get 'RESULT:ERROR' on the Transmission Verification Report, your machine may be out of memory. To free up extra memory, you can turn off fax storage (see Turning off remote fax options on page 72), print fax messages in memory (see Printing a fax from the memory on page 43) or cancel a delayed fax or polling job (see Checking and cancelling waiting jobs on page 38). If the problem continues, ask the telephone company to check your telephone line. If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Normal or Basic(for VoIP). (See Telephone line interference on page 126.) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. (See Cleaning the scanner glass on page 138.) Handling incoming calls Difficulties Suggestions The machine 'Hears' a voice as a CNG Tone. If Fax Detect is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to off. (See Fax Detect (Easy Receive) on page 41.) Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your Remote Activation code [default setting is (l 51)]. When your machine answers, hang up. Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes. For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. 116