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Xerox 3100MFPX User Guide - Phaser 3100 MFP/X - Page 85

ADF Feeding problems, Miscellaneous problems, Communication errors

UPC - 095205741964

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Phaser 3100MFP/X 13 - Maintenance ADF Feeding problems Communication errors When a paper jam occurs, the following message appears: REMOVE DOCUMENT STOP TO CONFIRM 1 Open the document feeder scanner cover. If the communication fails, the machine advises you of an automatic retry later. Example of what is displayed: Current time Time of next try FRI 12 DEC 20:13 0142685014 20:18 Transmission from the feeder You have the choice between: • waiting until the transmission takes place at the given time, • restarting the transmission immediately by pressing , • abandoning transmission by pressing . To eject the document, press again. 2 Remove the jammed paper without tearing it. 3 Close the document feeder scanner cover. 4 Press . Miscellaneous problems When turning on the machine, nothing is displayed on the screen. Check the connection between the power cord and the outlet. The machine does not detect the presence of the document inserted in the document feeder. The message READY does not appear on the screen. At the start and during scanning, REMOVE DOCUMENT appears on the screen. 1 Remove the document or press button . 2 Check the thickness of the document (50 sheets of paper of 80 g/m2). 3 Smooth out the sheets if needed. 4 Help the sheets along. The machine does not receive any faxes. 1 Check that the telephone line cable is correctly plugged in. 2 Check that there is a tone signal on the telephone line by pressing . You receive a blank page. 1 Make a photocopy of a document; if it is correct then your fax is functioning normally. 2 Call back the subscriber and have him / her resend the document. It was probably sent with the sheet inserted backwards. You cannot send a fax. 1 Check that the telephone line cable is correctly plugged in. 2 Check the tone signal by pressing the button . 3 Check the prefix is correctly programmed and used. Transmission from memory You have the choice between: • waiting until the transmission takes place at the given time, • restarting the transmission using the transmission queue. In this case, for a document composed of several pages, the transmission will take place from the page where the error occurred (see Performing immediate transmission from the waiting queue, page 31), • abandoning the transmission by deleting the corresponding command in the transmission line (see Deleting a transmission on hold, page 32). The machine makes at most 5 automatic redials. The non-transmitted document is automatically deleted from the memory and a transmission report is then printed together with an error code and the cause for transmission failure (see the communication error codes). Communication error codes The communication error codes appear in the logs and transmission reports. General codes Code 01 - Busy or no fax answer This code appears after 6 unsatisfactory attempts. Call later. Code 03 - User break A communication has been stopped by the user pressing the button . Code 04 - Non programmed number A number saved as a one-touch key or abbreviated number is not valid, check it. (Example: a delayed transmission was programmed with a one-touch key and this key has been deleted in the meantime). Code 05 - Scanning default An incident occurred with the scanner, for example, the sheet is jammed. - 80 -

Section	Page
Dear customer	2
Consumables	2
Security	6
Safety introduction	6
Notices and safety	6
Marks, Labels	6
Symbols	6
EMC	6
Note to users in the United States of America	6
Declaration of Conformity	7
EME Compliance for Canada	7
Laser Safety Information	7
For Europe/Asia	7
For North America	7
Operational Safety Information	7
Electrical Safety Information	8
Electrical Supply	8
Disconnect device	9
Emergency Power Off	9
Ozone Information	9
Maintenance Information	9
Consumables Information	9
Product Safety Certification	10
Regulatory Information	10
Certifications in Europe	10
CE Marking Traceability Information (For EU Countries Only)	10
Regulatory information for the Fax function	10
USA	10
Canada	11
Europe	12
Product Recycling and Disposal	12
USA and Canada	12
European Union	12
WEEE Directive 2002/96/EC	12
North America (USA, Canada)	13
Energy Program Compliance	13
Energy star	13
Section 16 EH&S Contact Information	13
Security directives	14
Positions of Safety labels on the machine	15
Symbols for the main power switch	15
Software use license	16
Definition	16
License	16
Property	16
Duration	16
Warranty	16
Responsibility	16
Development	16
Applicable law	17
Registered trademarks	17
Prohibited reproductions	17
Installation	18
Location conditions	18
Cautions of use	18
Safety information	19
Safety During Operation	19
Power Supply	20
For Fax or Telephone	20
Paper recommendations	20
Loading paper in the main paper tray	20
Handling of paper	20
Humidity control	20
Handling the machine	20
Operator shocks	20
Moving the machine	20
Handling the print cartridge	20
Rules for use symbols	21
Machine Overview	22
Control panel	23
Accessing menus	23
Packaging contents	24
Device installation	24
Installing the document feeder	24
Paper tray installation	24
Print cartridge installation	25
Output Support Tab	26
Starting your device	26
Device connection	26
Device initial setup	26
Loading paper in the manual feed tray	27
Use of envelopes	28
Copy	29
Simple copy	29
ECO mode copy	29
Advanced copying	29
ID Card Copy mode	30
Special setups for copying	30
Resolution setup	30
Zoom setup	31
Collated copy setup	31
Scanned original setup	31
Contrast setup	31
Brightness setup	31
Paper type setup	32
Paper tray selection	32
Margin Shift with the Automatic Document Feeder	32
Margin Shift using the Document Glass	32
Left and right printing margin shift	32
Top and bottom printing margin shift	32
Paper size setup	32
Fax	33
Fax transmission	33
Print a cover sheet	33
Immediate transmission	33
Delayed transmission	33
Transmission with auto redial	34
Fax reception	34
Relay broadcast	34
Fax answering machine	35
Saving an access code	35
Activating / Deactivating the answering machine	35
Printing fax messages stored in the memory	35
Fax rerouting	35
Activating rerouting	35
Setting the re-direction contact	36
Printing rerouted documents	36
Rerouting fax messages to a USB memory key	36
Activating rerouting	36
Printing rerouted documents	36
Transmission waiting queue	36
Performing immediate transmission from the waiting queue	36
Consulting or modifying the waiting queue	37
Deleting a transmission on hold	37
Printing a document in waiting or in deposit	37
Printing the waiting queue	37
Cancelling a transmission in progress	37
MailBoxes (MBX Fax)	37
Creating an MBX	37
Modifying the features of a MBX	38
Printing the contents of a MBX	38
Deleting a MBX	38
Printing the MBX list	38
MBX deposit in your fax	38
MBX deposit in a remote fax	38
MBX polling from a remote fax	38
Deposit and Polling	39
Placing a document in deposit	39
Polling a deposited document	39
SMS	40
SMS Parameters	40
Presentation of the sender	40
SMS Center transmission number	40
Sending an SMS	40
Parameters/ Setup	41
Date/Time	41
Summer time / Winter time setting	41
Your fax number/Your name	41
Type of network	42
Geographical settings	42
Country	42
Telecommuncation Network	42
Language	42
Local prefix	42
Transmission report	43
Document feed type	43
Economy period	43
Reception Mode	43
Reception without paper	44
Number of copies	44
Fax or PC reception	44
Adjust to page	44
Received faxes reduction mode	45
Technical Parameters	45
Printing the functions guide	46
Printing the logs	46
Print the list of setups	47
Lock the machine	47
Lock the keyboard	47
Lock the numbers	47
Lock the SMS service	47
Lock the Media service	47
Read the counters	47
Sent pages counter	47
Received pages counter	48
Scanned pages counter	48
Printed pages counter	48
Display the consumables status	48
Calibrate your scanner	48
Directory	49
Creating subscribers record	49
Creating subscribers list	49
Modifying a record	49
Deleting a record or a list	49
Printing the directory	50
Saving/Restoring the directory (Smart card option)	50
Games and Calendar	51
Sudoku	51
Print a grid	51
Print the solution to a grid	51
Calendar	51
Network features	52
Type of radio network	52
Radio infrastructure network	52
Radio ad-hoc network	52
Radio networks (WLAN)	52
Connect your WLAN adaptor	53
Configure your network	53
Creating or rejoining a network	53
Referring to or changing your network parameters	54
An example of how an AD-HOC network may be set up	55
Setting up a machine	55
Setting up the PC	56
USB memory key	57
Use of the USB memory key	57
Print your documents	57
Print the list of files located in the key	57
Print the files stored on the key	57
Delete your files stored on the key	58
Read the USB memory key contents	58
Save a document on a USB memory key	58
Telephony (option)	60
Connecting the USB-DECT base	60
Registering DECT handsets	60
Customising telephony settings	61
Unregistering DECT handset	61
PC Features	62
Introduction	62
Configuration requirements	62
Software installation	62
Installing the full software package	62
Installing drivers only	63
Installing the drivers using the Xerox Companion Suite software	63
Installing the drivers manually	65
Connections	65
Software Uninstallation	66
Uninstall the software from your PC	66
Uninstall the drivers from your PC	66
Uninstall the drivers using the Xerox Companion Suite software	66
Uninstall the drivers manually	66
Machine Management	67
Checking the connection between the PC and the machine	67
Companion Director	67
Graphical presentation	67
Utilities and applications activation	67
Companion Monitor	68
Graphical presentation	68
Device management	68
Selecting the current device	68
Status of the connection	68
Device parameters	68
Removing a device	69
Display the consumable status	69
Xerox Companion Suite features	69
Document scanning	69
Scanning with Scan To	69
Character recognition software (OCR)	70
Printing	70
Printing to the machine	70
Printing in duplex mode with the machine	70
Address book	72
Add a contact to the machine’s address book	72
Add a group to the machine’s address book	72
Manage the address book	72
Modify the information related to a contact	73
Modify a group	73
Delete a contact or a group from the address book	73
Print the address book	73
Import or export an address book	73
Save / Export your address book	73
Import an address book	73
Fax communications (depending on model)	73
Presentation of the Fax window	73
Send a fax	74
Send a fax from the hard disk or the machine	74
Send a fax from an application	74
Receive a fax	75
Follow-up of fax communications	75
The outbox	75
The send memory (items sent)	75
The outbox log	75
The inbox log	75
Fax parameters	76
Access to fax parameters	76
Description of the tab Logs and Reports	76
Description of the tab Fax Parameters	76
Cover page	77
Creating a cover page template	77
Creating a cover page	78
Description of the tab Cover page	79
SMS Communications (depending on model)	80
Presentation of the SMS window	80
Send an SMS	80
Follow-up of SMS	81
The outbox	81
The outbox log	81
The sent item memory (items sent)	81
SMS Parameters	81
Access to SMS parameters	81
Description of the tab Logs and reports	81
Maintenance	82
Service	82
General information	82
Print cartridge replacement	82
Issues with smart cards	83
Cleaning	83
Document glass cleaning	83
Printer cleaning	83
Cleaning the machine’s exterior surfaces	83
Automatic Document feeder roller cleaning	83
Printer issues	84
Error messages	84
Paper jam	84
ADF Feeding problems	85
Miscellaneous problems	85
Communication errors	85
Transmission from the feeder	85
Transmission from memory	85
Communication error codes	85
General codes	85
PC printing issues	86
PC printing via USB connection	86
PC printing via WLAN connection	87
Firmware update	87
Specifications	88
Physical specifications	88
Electrical specifications	88
Environmental specifications	88
Peripheral specifications	88
Consumable specifications	89

Match case Limit results 1 per page

Phaser 3100MFP/X

- 80 -

13 - Maintenance

ADF Feeding problems

When a paper jam occurs, the following message

appears:

Open the document feeder scanner cover.

Remove the jammed paper without tearing it.

Close the document feeder scanner cover.

Press

Miscellaneous problems

When turning on the machine, nothing is displayed

on the screen

Check the connection between the power cord and the

outlet.

The machine does not detect the presence of the

document inserted in the document feeder.

The message R

EADY

does not appear on the screen.

At the start and during scanning, R

EMOVE

OCUMENT

appears on the screen

Remove the document or press button

Check the thickness of the document (50 sheets of

paper of 80 g/m2).

Smooth out the sheets if needed.

Help the sheets along.

The machine does not receive any faxes.

Check that the telephone line cable is correctly

plugged in.

Check that there is a tone signal on the telephone

line by pressing

You receive a blank page.

Make a photocopy of a document; if it is correct

then your fax is functioning normally.

Call back the subscriber and have him / her resend

the document. It was probably sent with the sheet

inserted backwards.

You cannot send a fax.

Check that the telephone line cable is correctly

plugged in.

Check the tone signal by pressing the button

Check the prefix is correctly programmed and

used.

Communication errors

If the communication fails, the machine advises you of an

automatic retry later.

Example of what is displayed:

Transmission from the feeder

You have the choice between:

•

waiting until the transmission takes place at the given

time,

•

restarting the transmission immediately by

pressing

•

abandoning transmission by pressing

. To eject

the document, press

again.

Transmission from memory

You have the choice between:

•

waiting until the transmission takes place at the given

time,

•

restarting the transmission using the transmission

queue. In this case, for a document composed of

several pages, the transmission will take place from

the page where the error occurred (see

Performing

immediate transmission from the waiting queue

page 31),

•

abandoning the transmission by deleting the

corresponding command in the transmission line (see

Deleting a transmission on hold

, page 32).

The machine makes at most 5 automatic redials. The

non-transmitted document is automatically deleted from

the memory and a transmission report is then printed

together with an error code and the cause for

transmission failure (see the communication error codes).

Communication error codes

The communication error codes appear in the logs and

transmission reports.

General codes

Code 01 - Busy or no fax answer

This code appears after 6 unsatisfactory attempts. Call

later.

Code 03 - User break

A communication has been stopped by the user pressing

the button

Code 04 - Non programmed number

A number saved as a one-touch key or abbreviated

number is not valid, check it. (Example: a delayed

transmission was programmed with a one-touch key and

this key has been deleted in the meantime).

Code 05 - Scanning default

An incident occurred with the scanner, for example, the

sheet is jammed.

REMOVE DOCUMENT

STOP

TO CONFIRM

Current time

FRI 12 DEC 20:13

Time of next try

0142685014 20:18