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Xerox 3100MFPX User Guide - Phaser 3100 MFP/X - Page 86

PC printing issues

UPC - 095205741964

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13 - Maintenance Phaser 3100MFP/X Code 06 - Printer default An incident occurred in the printer: no paper, paper jam, opened cover... In the reception mode, this incident appears only if the reception parameter is switched to WITHOUT PAPER. Code 07 - Disconnected The link has been cut (bad line). Check the number and try again. Code 08 - Quality The document you sent was not well received. Contact your subscriber to see if you need to send again. Code 0A - No document to be polled You tried to poll a document from a subscriber who had not prepared his/her document (no deposit) or the password entered was incorrect. Code 0B - Wrong number of pages There is a difference between the number of pages indicated during preparation for the transmission and the number of pages sent. Check the number of pages in the document. Code 0C - Received document error Ask the subscriber who called you to check the length of his/her document (it may be too long to be completely received). Code 0D - Transmission failed Ask the sender to resend the document. Code 13 - Memory full Your fax can no longer receive since its memory is full. There are too many received unprinted documents or too many documents in the transmission line. Print the received documents and delete or transmit immediately the documents in the transmission line. Code 14 - Memory full Received document memory full. Print all received documents. Code 15 - Unknown mailbox number You wish to deposit a document in a subscriber's mailbox. The mailbox number does not exist. Code 16 - No Relay Bcst list Nr x You requested a document relay from a remote fax but the fax has not programmed the list of subscribers requested. Code 17 - Unknown mailbox number You wish to recover a document from a subscriber's mailbox. The mailbox number does not exist. Code 18 - Relay Bcst impossible You requested a document relay from a remote fax which does not have the relay broadcast function. Code 19 - Subscriber has stopped The communication has been stopped by your subscriber. (Example: a fax wanted to poll your fax but there is no document deposited). Code 1A - Disconnected The transmission has not started. The telephone line is busy. Code 1B - Transmission failed During transmission: start again. During reception: ask your subscriber to resend the document. Code 50 - Server error Check the number configured for the SMS server or a communication error occurred during data transmission. PC printing issues This section details how the machine handles a print request after having encountered an issue (paper jam, connection loss, etc.). Refer to the sections below to know if the printing of your document will resume or will be cancelled, depending on: • the connection to the PC, • the problem encountered during printing. PC printing via USB connection Issue encountered Print request handling Paper empty Once the problem is resolved, printing resumes from the first non-printed page. No paper feed Paper jam Paper format problem Once the problem is resolved, printing resumes from the first non-printed page. Exception: If the document was to be printed in manual duplex mode, the printing of the document is cancelled. Toner empty The printing of the active document is cancelled. Documents waiting to be printed, however, will print after the print cartridge is replaced. Pause requested from the spooler The machine switches to idle mode after a timeout (30 seconds by default). The printing of the active document is cancelled. Documents waiting to be printed, however, will be printed. Loss of USB connection Once the problem is resolved, the printing of the document restarts from the beginning, regardless of the number of pages already printed before the connection loss. - 81 -

Section	Page
Dear customer	2
Consumables	2
Security	6
Safety introduction	6
Notices and safety	6
Marks, Labels	6
Symbols	6
EMC	6
Note to users in the United States of America	6
Declaration of Conformity	7
EME Compliance for Canada	7
Laser Safety Information	7
For Europe/Asia	7
For North America	7
Operational Safety Information	7
Electrical Safety Information	8
Electrical Supply	8
Disconnect device	9
Emergency Power Off	9
Ozone Information	9
Maintenance Information	9
Consumables Information	9
Product Safety Certification	10
Regulatory Information	10
Certifications in Europe	10
CE Marking Traceability Information (For EU Countries Only)	10
Regulatory information for the Fax function	10
USA	10
Canada	11
Europe	12
Product Recycling and Disposal	12
USA and Canada	12
European Union	12
WEEE Directive 2002/96/EC	12
North America (USA, Canada)	13
Energy Program Compliance	13
Energy star	13
Section 16 EH&S Contact Information	13
Security directives	14
Positions of Safety labels on the machine	15
Symbols for the main power switch	15
Software use license	16
Definition	16
License	16
Property	16
Duration	16
Warranty	16
Responsibility	16
Development	16
Applicable law	17
Registered trademarks	17
Prohibited reproductions	17
Installation	18
Location conditions	18
Cautions of use	18
Safety information	19
Safety During Operation	19
Power Supply	20
For Fax or Telephone	20
Paper recommendations	20
Loading paper in the main paper tray	20
Handling of paper	20
Humidity control	20
Handling the machine	20
Operator shocks	20
Moving the machine	20
Handling the print cartridge	20
Rules for use symbols	21
Machine Overview	22
Control panel	23
Accessing menus	23
Packaging contents	24
Device installation	24
Installing the document feeder	24
Paper tray installation	24
Print cartridge installation	25
Output Support Tab	26
Starting your device	26
Device connection	26
Device initial setup	26
Loading paper in the manual feed tray	27
Use of envelopes	28
Copy	29
Simple copy	29
ECO mode copy	29
Advanced copying	29
ID Card Copy mode	30
Special setups for copying	30
Resolution setup	30
Zoom setup	31
Collated copy setup	31
Scanned original setup	31
Contrast setup	31
Brightness setup	31
Paper type setup	32
Paper tray selection	32
Margin Shift with the Automatic Document Feeder	32
Margin Shift using the Document Glass	32
Left and right printing margin shift	32
Top and bottom printing margin shift	32
Paper size setup	32
Fax	33
Fax transmission	33
Print a cover sheet	33
Immediate transmission	33
Delayed transmission	33
Transmission with auto redial	34
Fax reception	34
Relay broadcast	34
Fax answering machine	35
Saving an access code	35
Activating / Deactivating the answering machine	35
Printing fax messages stored in the memory	35
Fax rerouting	35
Activating rerouting	35
Setting the re-direction contact	36
Printing rerouted documents	36
Rerouting fax messages to a USB memory key	36
Activating rerouting	36
Printing rerouted documents	36
Transmission waiting queue	36
Performing immediate transmission from the waiting queue	36
Consulting or modifying the waiting queue	37
Deleting a transmission on hold	37
Printing a document in waiting or in deposit	37
Printing the waiting queue	37
Cancelling a transmission in progress	37
MailBoxes (MBX Fax)	37
Creating an MBX	37
Modifying the features of a MBX	38
Printing the contents of a MBX	38
Deleting a MBX	38
Printing the MBX list	38
MBX deposit in your fax	38
MBX deposit in a remote fax	38
MBX polling from a remote fax	38
Deposit and Polling	39
Placing a document in deposit	39
Polling a deposited document	39
SMS	40
SMS Parameters	40
Presentation of the sender	40
SMS Center transmission number	40
Sending an SMS	40
Parameters/ Setup	41
Date/Time	41
Summer time / Winter time setting	41
Your fax number/Your name	41
Type of network	42
Geographical settings	42
Country	42
Telecommuncation Network	42
Language	42
Local prefix	42
Transmission report	43
Document feed type	43
Economy period	43
Reception Mode	43
Reception without paper	44
Number of copies	44
Fax or PC reception	44
Adjust to page	44
Received faxes reduction mode	45
Technical Parameters	45
Printing the functions guide	46
Printing the logs	46
Print the list of setups	47
Lock the machine	47
Lock the keyboard	47
Lock the numbers	47
Lock the SMS service	47
Lock the Media service	47
Read the counters	47
Sent pages counter	47
Received pages counter	48
Scanned pages counter	48
Printed pages counter	48
Display the consumables status	48
Calibrate your scanner	48
Directory	49
Creating subscribers record	49
Creating subscribers list	49
Modifying a record	49
Deleting a record or a list	49
Printing the directory	50
Saving/Restoring the directory (Smart card option)	50
Games and Calendar	51
Sudoku	51
Print a grid	51
Print the solution to a grid	51
Calendar	51
Network features	52
Type of radio network	52
Radio infrastructure network	52
Radio ad-hoc network	52
Radio networks (WLAN)	52
Connect your WLAN adaptor	53
Configure your network	53
Creating or rejoining a network	53
Referring to or changing your network parameters	54
An example of how an AD-HOC network may be set up	55
Setting up a machine	55
Setting up the PC	56
USB memory key	57
Use of the USB memory key	57
Print your documents	57
Print the list of files located in the key	57
Print the files stored on the key	57
Delete your files stored on the key	58
Read the USB memory key contents	58
Save a document on a USB memory key	58
Telephony (option)	60
Connecting the USB-DECT base	60
Registering DECT handsets	60
Customising telephony settings	61
Unregistering DECT handset	61
PC Features	62
Introduction	62
Configuration requirements	62
Software installation	62
Installing the full software package	62
Installing drivers only	63
Installing the drivers using the Xerox Companion Suite software	63
Installing the drivers manually	65
Connections	65
Software Uninstallation	66
Uninstall the software from your PC	66
Uninstall the drivers from your PC	66
Uninstall the drivers using the Xerox Companion Suite software	66
Uninstall the drivers manually	66
Machine Management	67
Checking the connection between the PC and the machine	67
Companion Director	67
Graphical presentation	67
Utilities and applications activation	67
Companion Monitor	68
Graphical presentation	68
Device management	68
Selecting the current device	68
Status of the connection	68
Device parameters	68
Removing a device	69
Display the consumable status	69
Xerox Companion Suite features	69
Document scanning	69
Scanning with Scan To	69
Character recognition software (OCR)	70
Printing	70
Printing to the machine	70
Printing in duplex mode with the machine	70
Address book	72
Add a contact to the machine’s address book	72
Add a group to the machine’s address book	72
Manage the address book	72
Modify the information related to a contact	73
Modify a group	73
Delete a contact or a group from the address book	73
Print the address book	73
Import or export an address book	73
Save / Export your address book	73
Import an address book	73
Fax communications (depending on model)	73
Presentation of the Fax window	73
Send a fax	74
Send a fax from the hard disk or the machine	74
Send a fax from an application	74
Receive a fax	75
Follow-up of fax communications	75
The outbox	75
The send memory (items sent)	75
The outbox log	75
The inbox log	75
Fax parameters	76
Access to fax parameters	76
Description of the tab Logs and Reports	76
Description of the tab Fax Parameters	76
Cover page	77
Creating a cover page template	77
Creating a cover page	78
Description of the tab Cover page	79
SMS Communications (depending on model)	80
Presentation of the SMS window	80
Send an SMS	80
Follow-up of SMS	81
The outbox	81
The outbox log	81
The sent item memory (items sent)	81
SMS Parameters	81
Access to SMS parameters	81
Description of the tab Logs and reports	81
Maintenance	82
Service	82
General information	82
Print cartridge replacement	82
Issues with smart cards	83
Cleaning	83
Document glass cleaning	83
Printer cleaning	83
Cleaning the machine’s exterior surfaces	83
Automatic Document feeder roller cleaning	83
Printer issues	84
Error messages	84
Paper jam	84
ADF Feeding problems	85
Miscellaneous problems	85
Communication errors	85
Transmission from the feeder	85
Transmission from memory	85
Communication error codes	85
General codes	85
PC printing issues	86
PC printing via USB connection	86
PC printing via WLAN connection	87
Firmware update	87
Specifications	88
Physical specifications	88
Electrical specifications	88
Environmental specifications	88
Peripheral specifications	88
Consumable specifications	89

Match case Limit results 1 per page

Phaser 3100MFP/X

- 81 -

13 - Maintenance

Code 06 - Printer default

An incident occurred in the printer: no paper, paper jam,

opened cover... In the reception mode, this incident

appears only if the reception parameter is switched to

ITHOUT

APER

Code 07 - Disconnected

The link has been cut (bad line). Check the number and

try again.

Code 08 - Quality

The document you sent was not well received. Contact

your subscriber to see if you need to send again.

Code 0A - No document to be polled

You tried to poll a document from a subscriber who had

not prepared his/her document (no deposit) or the

password entered was incorrect.

Code 0B - Wrong number of pages

There is a difference between the number of pages

indicated during preparation for the transmission and the

number of pages sent. Check the number of pages in the

document.

Code 0C - Received document error

Ask the subscriber who called you to check the length of

his/her document (it may be too long to be completely

received).

Code 0D - Transmission failed

Ask the sender to resend the document.

Code 13 - Memory full

Your fax can no longer receive since its memory is full.

There are too many received unprinted documents or too

many documents in the transmission line.

Print the received documents and delete or transmit

immediately the documents in the transmission line.

Code 14 - Memory full

Received document memory full. Print all received

documents.

Code 15 - Unknown mailbox number

You wish to deposit a document in a subscriber’s mailbox.

The mailbox number does not exist.

Code 16 - No Relay Bcst list Nr x

You requested a document relay from a remote fax but

the fax has not programmed the list of subscribers

requested.

Code 17 - Unknown mailbox number

You wish to recover a document from a subscriber’s

mailbox. The mailbox number does not exist.

Code 18 - Relay Bcst impossible

You requested a document relay from a remote fax which

does not have the relay broadcast function.

Code 19 - Subscriber has stopped

The

communication

has

been

stopped

your

subscriber. (Example: a fax wanted to poll your fax but

there is no document deposited).

Code 1A - Disconnected

The transmission has not started. The telephone line is

busy.

Code 1B - Transmission failed

During transmission: start again.

During reception: ask your subscriber to resend the

document.

Code 50 - Server error

Check the number configured for the SMS server or a

communication error occurred during data transmission.

PC printing issues

This section details how the machine handles a print

request after having encountered an issue (paper jam,

connection loss, etc.).

Refer to the sections below to know if the printing of your

document will resume or will be cancelled, depending on:

•

the connection to the PC,

•

the problem encountered during printing.

PC printing via USB connection

Issue encountered

Print request handling

Paper empty

Once the problem is resolved,

printing resumes from the first

non-printed page.

No paper feed

Once the problem is resolved,

printing resumes from the first

non-printed page.

Exception: If the document

was to be printed in manual

duplex mode, the printing of

the document is cancelled.

Paper jam

Paper format problem

Toner empty

The printing of the active

document is cancelled.

Documents waiting to be

printed, however, will print

after the print cartridge is

replaced.

Pause requested

from the spooler

The machine switches to idle

mode after a timeout (30

seconds by default).

The printing of the active

document is cancelled.

Documents waiting to be

printed, however, will be

printed.

Loss of USB

connection

Once the problem is resolved,

the printing of the document

restarts from the beginning,

regardless of the number of

pages already printed before

the connection loss.