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3Com 2102PE Phone Guide - Page 40

Answering a Call, Answering a SecondCall, Speaker, NBX NetSet > User Information > Call

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40 CHAPTER 5: STANDARD FEATURES Answering a Call To answer an incoming call, pick up the handset or, if you are using an NBX Business Telephone, press the Speaker button. The display panel on an NBX Telephone shows the name and extension of an internal caller. If your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller's name and telephone number. An unanswered call on any telephone on the NBX system is forwarded to the point that you specify in NBX NetSet > User Information > Call Forward. To specify the number of times that your telephone rings before the call is forwarded or to specify where you want the call to go, see "Setting Your Call Coverage Point" later in this chapter. Answering a On the NBX Business Telephone, when a new call arrives while you are on Second Call a call: 1 Press Hold to put the current call on hold. 2 Press the Access button for the line on which the new call is arriving. 3 To return to the earlier call, hang up the new call, or put it on hold or transfer it, and then press the Access button for the original call. On the NBX Basic Telephone, use Table 10 to manage the two lines. Table 10 Managing Multiple Calls on the NBX Basic Telephone Line A Active call Line B Ringing Active call On hold On hold Ringing How to Manage New Calls To answer the incoming call, press Call Toggle. (If you do not answer, the system sends the second call to your call coverage point.) To toggle to the call that is on hold, press Call Toggle. To return to the first call, press Call Toggle. If you place one call on hold: ■ And you DO NOT hang up the handse, and the other line rings, press Call Toggle to return to the call on hold. Then press Call Toggle to answer the incoming call. ■ And you DO hang up the handset and the other line rings, pick up the handset to connect to the incoming call. Press Call Toggle to switch calls.

Section	Page
Contents	3
About This Guide	7
Conventions	8
Documentation	9
Comments on the Documentation	9
Getting Started	11
Setting Up Your Password and VoiceMail fortheFirst Time	11
NBX NetSet Utility	13
Starting the NBX NetSetUtility	13
Navigation and Shortcut Icons intheNBX NetSet Utility	14
Quick Reference Sheets	14
NBX Business Telephones	15
Business Telephone Buttons and Controls	16
Programmable Access Buttons on the Business Telephone	19
Default Settings	19
Status Lights for System Appearance Buttons onthe Business Telephone	20
NBX Basic Telephone	21
Basic Telephone Buttons and Controls	22
Programmable Access Buttons on the Basic Telephone	23
Status Icons on the Basic Telephone	24
NBX Voice Messaging	25
NBX Messaging Components	25
Important Considerations	26
Changing Your Password	26
Security Tips	27
Changing Your Name Announcement and Personal Greeting	27
Listening to NBX Messages	28
From Your Computer	29
From Your NBX Telephone	29
From Any Internal NBX Telephone	29
From a Remote Location	29
Information About Your Messages	30
Replying to a Message	31
Forwarding a Message	31
Creating and Sending a Message	33
Creating Personal Voice Mail Group Lists	34
Modifying or Deleting Groups	35
Marking a Message as Private or Urgent	36
Forwarding Incoming Calls to Your Call Coverage Point	36
Other Ways to Manage Your Voice Mail Messages	37
Other Kinds of Mailboxes	37
Greeting-Only Mailbox	37
Phantom Mailbox	38
Group Mailbox	38
Standard Features	39
Answering a Call	40
Answering a SecondCall	40
Using the NBX Telephone DisplayPanel	41
Tips on UsingtheLists	42
More Ways to Dial aCall	42
An InternalCall	42
An ExternalCall	43
Redialing a Call	43
Setting Your Call Coverage Point	43
Putting a Call onHold	44
Transferring a Call	45
Announced (Screened) Transfer	45
Blind Transfer	45
Direct Mail Transfer	46
Establishing a Conference Call	46
More About Conference Calls	47
Disconnecting the Last Person ThatYouCalled	48
Setting the Volume	48
Personalizing Your Telephone	49
Guidelines About Features on NBX Telephones	50
Ringer Tones	50
Speed Dials	51
Personal Speed Dials	51
System-wide SpeedDials	52
Special Case: One-Touch SpeedDials	53
Printing SpeedDialLists	54
Printing Labels for NBX Telephones	54
Off-Site Notification	55
Do Not Disturb	58
Preventing Unauthorized Use of Your Telephone	59
Telephone Locking	59
Call Permissions	60
Class of Service Override	60
Palm Integration	61
Using a Headset	61
Ending Calls When Using a Headset	62
Returning to the Headset After a LongDelay	62
Getting More from Your Telephone System	63
Listening to Your Messages in Your E-mail or Browser	64
Account (Billing) Codes	64
Caller ID	65
Internal and External Caller ID	65
Calling Line Identity Restriction (CLIR)	65
Call Pickup	66
Directed Call Pickup	67
Group Call Pickup	67
Hunt Groups and Calling Groups	68
Hunt Groups	68
Calling Groups	71
Group Membership	71
Call Park	72
Paging	73
Dialing a Call to a Remote Office	74
Using Unique Extensions	74
Using Site Codes	74
Bridged Extensions	75
Delayed Ringing	76
Pulse Dialing	76
Using a Feature Code	77
Using a Mapped Button	77
Using a Personal Speed Dial	77
Additional Applications	77
Attendant Consoles	79
NBX 1105 Attendant Console	80
Attendant Console Labels	82
Complement Attendant Software	83
Managing Calls	84
Telephone Installation, Maintenance, and Troubleshooting	85
Connecting the Telephone	85
Attaching and Adjusting the Support Bracket	86
Low-Profile and High-Profile Positions	86
Wall-Mount Position	87
Security Wall-Mount Bracket	87
Moving Your Telephone	88
Swapping Telephones	88
Cleaning Your Telephone	88
Troubleshooting Problems	89