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Dialing a Call to a Remote Office, Using Unique Extensions, Using Site Codes

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74 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Dialing a Call to a Remote Office (NBX 100 and SuperStack 3 NBX) On these systems, you can dial calls between sites that are separated geographically but that are linked by a Wide Area Network (WAN) connection. Typical configurations are described in the next sections. Using Unique Extensions In the sample network shown in Figure 6, each site must have unique telephone extensions. Whenever you make a call to an extension not located at your own site, your NBX system sets up a connection to the appropriate site. In this example, to call a user in Dallas, a user in Chicago dials a Dallas extension (3000 through 3999). The dial plan on the Chicago NBX system sets up the necessary connection to the Dallas NBX system and then to the extension at that site. Figure 6 Using Unique Extensions to Dial Remote Offices Chicago NBX System Extensions 1000-1999 WAN Atlanta NBX System Extensions 2000-2999 Dallas NBX System Extensions 3000-3999 Using Site Codes Your administrator also can configure your telephone system to use site codes for dialing remote offices. Each site may have overlapping telephone extensions. In this example, you dial a site code first, followed by the extension at the site. Your administrator chooses the site codes for your system. For example, as shown in Figure 7, to call someone in Atlanta, a user in Chicago dials the site code 62 and then the appropriate extension (1000 through 3999). To reach a user in Dallas, a user in Chicago dials 63 and then the appropriate extension (1000 through 3999). The site code prevents conflicts between the remote extension number and a duplicated extension number at the local site (Chicago).

Section	Page
Contents	3
About This Guide	7
Conventions	8
Documentation	9
Comments on the Documentation	9
Getting Started	11
Setting Up Your Password and VoiceMail fortheFirst Time	11
NBX NetSet Utility	13
Starting the NBX NetSetUtility	13
Navigation and Shortcut Icons intheNBX NetSet Utility	14
Quick Reference Sheets	14
NBX Business Telephones	15
Business Telephone Buttons and Controls	16
Programmable Access Buttons on the Business Telephone	19
Default Settings	19
Status Lights for System Appearance Buttons onthe Business Telephone	20
NBX Basic Telephone	21
Basic Telephone Buttons and Controls	22
Programmable Access Buttons on the Basic Telephone	23
Status Icons on the Basic Telephone	24
NBX Voice Messaging	25
NBX Messaging Components	25
Important Considerations	26
Changing Your Password	26
Security Tips	27
Changing Your Name Announcement and Personal Greeting	27
Listening to NBX Messages	28
From Your Computer	29
From Your NBX Telephone	29
From Any Internal NBX Telephone	29
From a Remote Location	29
Information About Your Messages	30
Replying to a Message	31
Forwarding a Message	31
Creating and Sending a Message	33
Creating Personal Voice Mail Group Lists	34
Modifying or Deleting Groups	35
Marking a Message as Private or Urgent	36
Forwarding Incoming Calls to Your Call Coverage Point	36
Other Ways to Manage Your Voice Mail Messages	37
Other Kinds of Mailboxes	37
Greeting-Only Mailbox	37
Phantom Mailbox	38
Group Mailbox	38
Standard Features	39
Answering a Call	40
Answering a SecondCall	40
Using the NBX Telephone DisplayPanel	41
Tips on UsingtheLists	42
More Ways to Dial aCall	42
An InternalCall	42
An ExternalCall	43
Redialing a Call	43
Setting Your Call Coverage Point	43
Putting a Call onHold	44
Transferring a Call	45
Announced (Screened) Transfer	45
Blind Transfer	45
Direct Mail Transfer	46
Establishing a Conference Call	46
More About Conference Calls	47
Disconnecting the Last Person ThatYouCalled	48
Setting the Volume	48
Personalizing Your Telephone	49
Guidelines About Features on NBX Telephones	50
Ringer Tones	50
Speed Dials	51
Personal Speed Dials	51
System-wide SpeedDials	52
Special Case: One-Touch SpeedDials	53
Printing SpeedDialLists	54
Printing Labels for NBX Telephones	54
Off-Site Notification	55
Do Not Disturb	58
Preventing Unauthorized Use of Your Telephone	59
Telephone Locking	59
Call Permissions	60
Class of Service Override	60
Palm Integration	61
Using a Headset	61
Ending Calls When Using a Headset	62
Returning to the Headset After a LongDelay	62
Getting More from Your Telephone System	63
Listening to Your Messages in Your E-mail or Browser	64
Account (Billing) Codes	64
Caller ID	65
Internal and External Caller ID	65
Calling Line Identity Restriction (CLIR)	65
Call Pickup	66
Directed Call Pickup	67
Group Call Pickup	67
Hunt Groups and Calling Groups	68
Hunt Groups	68
Calling Groups	71
Group Membership	71
Call Park	72
Paging	73
Dialing a Call to a Remote Office	74
Using Unique Extensions	74
Using Site Codes	74
Bridged Extensions	75
Delayed Ringing	76
Pulse Dialing	76
Using a Feature Code	77
Using a Mapped Button	77
Using a Personal Speed Dial	77
Additional Applications	77
Attendant Consoles	79
NBX 1105 Attendant Console	80
Attendant Console Labels	82
Complement Attendant Software	83
Managing Calls	84
Telephone Installation, Maintenance, and Troubleshooting	85
Connecting the Telephone	85
Attaching and Adjusting the Support Bracket	86
Low-Profile and High-Profile Positions	86
Wall-Mount Position	87
Security Wall-Mount Bracket	87
Moving Your Telephone	88
Swapping Telephones	88
Cleaning Your Telephone	88
Troubleshooting Problems	89