3Com 2102PE Phone Guide - Page 68

Hunt Groups and Calling Groups, Hunt Groups - phone

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68 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM Hunt Groups and Calling Groups Your administrator can establish informal "call centers" so that incoming calls can be directed to several phones. Calls that come in to your telephone through your extension go to the call coverage point that you have set up. Calls that come in to your telephone through hunt groups and calling groups follow the call coverage path set up by the administrator for that group. Hunt Groups Incoming calls ring to one member of the hunt group. If that member's telephone is in use, or if that member does not answer the call, the system "hunts" for another member of the group until the call is answered or is forwarded to the group call coverage point. For example, if there are no available members of the hunt group, the call might be forwarded to a group mailbox or to the receptionist. Figure 4 shows an example of a hunt group configuration. Figure 4 Sample Hunt Group Configuration 2 1 3 5 4 1 Incoming Telephone Call 2 Telephone #1 3 Telephone #2 4 Telephone #3 5 Group Voice Mailbox

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68
C
HAPTER
7: G
ETTING
M
ORE
FROM
Y
OUR
T
ELEPHONE
S
YSTEM
Hunt Groups and
Calling Groups
Your administrator can establish informal “call centers” so that incoming
calls can be directed to several phones.
Calls that come in to your telephone through your extension go to the
call coverage point that you have set up. Calls that come in to your
telephone through hunt groups and calling groups follow the call
coverage path set up by the administrator for that group
.
Hunt Groups
Incoming calls ring to one member of the hunt group. If that member’s
telephone is in use, or if that member does not answer the call, the
system “hunts” for another member of the group until the call is
answered or is forwarded to the group call coverage point. For example,
if there are no available members of the hunt group, the call might be
forwarded to a group mailbox or to the receptionist.
Figure 4
shows an example of a hunt group configuration.
Figure 4
Sample Hunt Group Configuration
1
Incoming Telephone Call
2
Telephone #1
3
Telephone #2
4
Telephone #3
5
Group Voice Mailbox
1
5
2
4
3