3Com 2102PE Phone Guide - Page 79

Attendant Consoles

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8 ATTENDANT CONSOLES The NBX 1105 Attendant Console and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists are the primary users of the Attendant Console and CAS, the two can be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers. This chapter covers these features: ■ NBX 1105 Attendant Console - A device that works along with NBX Telephones to increase call handling capability. In most offices, the Attendant Console is used by a receptionist or switchboard operator, referred to in this guide as "the receptionist." ■ Complement Attendant Software (CAS) - A software application that allows a receptionist to answer and route calls using a personal computer. Your administrator installs the Complement Attendant Software on your computer from the NBX Resource Pack CD. The Attendant Console and Complement Attendant Software can be used at the same time. However: ■ When incoming calls appear on the Attendant Console, you must handle them using the buttons of the console. ■ When calls appear on the computer screen, you must handle them using the computer mouse and the CAS software features.

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8
A
TTENDANT
C
ONSOLES
The NBX 1105 Attendant Console and the NBX Complement Attendant
Software (CAS) application enable a receptionist to handle high call
volumes efficiently. Although receptionists are the primary users of the
Attendant Console and CAS, the two can be used by busy sales
representatives and others who receive a high volume of telephone calls
or who make frequent calls to the same telephone numbers.
This chapter covers these features:
■
NBX 1105 Attendant Console
— A device that works along with NBX
Telephones to increase call handling capability. In most offices, the
Attendant Console is used by a receptionist or switchboard operator,
referred to in this guide as “the receptionist.”
■
Complement Attendant Software
(CAS) — A software application
that allows a receptionist to answer and route calls using a personal
computer. Your administrator installs the Complement Attendant
Software on your computer from the
NBX Resource Pack CD
.
The Attendant Console and Complement Attendant Software can be
used at the same time. However:
■
When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.
■
When calls appear on the computer screen, you must handle them
using the computer mouse and the CAS software features.