Canon imageFORMULA P-215 Scan-tini Personal Document Scanner User Manual - Page 103

Troubleshooting, Common Problems and Solutions

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Troubleshooting Common Problems and Solutions This section provides recommended solutions to common problems. If you have a problem that is not solved by the following, contact your local authorized Canon dealer. Problem 1 The scanner does not turn ON. Solutions (1) The scanner remains OFF while the feed tray is closed. When you open the feed tray, the scanner turns ON automatically. (2) If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer. Problem 2 The scanner is not recognized. Solutions (1) Confirm that the scanner is properly connected to the computer with a USB cable. (2) Confirm that the scanner is turned on. See the previous "Problem 1" if the scanner does not turn on. (3) The computer's USB interface may not support the scanner. The scanner cannot be guaranteed to work with all USB interfaces. (4) Confirm that the supplied USB cable is used to connect the scanner to the computer. The scanner cannot be guaranteed to work with all available USB cables. (5) If the scanner is connected to the computer via a USB hub, try removing the hub and connecting directly to the computer. (6) When the Auto Start switch on the scanner is set to ON, you can only scan with the built-in application, CaptureOnTouch Lite. In this case, scanning from applications on the computer is disabled. (7) When the scanner is operated with Windows and if "?", "!", or "x" icons appear for the scanner in Device Manager, delete the scanner in Device Manager and reinstall the scanner driver. Problem 3 Solutions Problem 4 Solutions Problem 5 Solutions Documents feed askew (scanned images are slanted). (1) Align the document guides to fit the documents as closely as possible, and load the documents so that they feed straightly. (2) Enable [Automatically straightens skewed images] (or [Deskew]) in the scanner driver settings. (3) If many pages have been scanned since the last roller cleaning, clean the rollers and separation pad. If documents still feed askew, roller replacement or other maintenance may be needed. (See p. 98.) (4) Confirm that the separation pad is attached securely. (5) Perfectly straight scanning may not be possible for the document due to the structural design of the scanner. CaptureOnTouch Lite does not start. (1) If the Auto Start switch on the scanner is set to OFF, the built-in application, CaptureOnTouch Lite, does not start. Close the feed tray to turn OFF the scanner, and set the Auto Start switch to ON. (2) If access to USB devices is blocked by security software, you may not be able to use CaptureOnTouch Lite. The auto play screen appears when the scanner is connected, but you cannot scan with CaptureOnTouch. When the Auto Start switch on the scanner is set to ON, you can only scan with the built-in application, CaptureOnTouch Lite. Close the feed tray to turn OFF the scanner, and set the Auto Start switch to OFF. 103

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103
Troubleshooting
Common Problems and Solutions
This section provides recommended solutions to common problems.
If you have a problem that is not solved by the following, contact your
local authorized Canon dealer.
Problem 1
The scanner does not turn ON.
Solutions
(1)
The scanner remains OFF while the feed tray is
closed. When you open the feed tray, the scanner
turns ON automatically.
(2)
If the scanner is connected to the computer via a
USB hub, try removing the hub and connecting
directly to the computer.
Problem 2
The scanner is not recognized.
Solutions
(1)
Confirm that the scanner is properly connected to
the computer with a USB cable.
(2)
Confirm that the scanner is turned on. See the
previous “Problem 1” if the scanner does not turn
on.
(3)
The computer’s USB interface may not support the
scanner. The scanner cannot be guaranteed to
work with all USB interfaces.
(4)
Confirm that the supplied USB cable is used to
connect the scanner to the computer. The scanner
cannot be guaranteed to work with all available
USB cables.
(5)
If the scanner is connected to the computer via a
USB hub, try removing the hub and connecting
directly to the computer.
(6)
When the Auto Start switch on the scanner is set
to ON, you can only scan with the built-in
application, CaptureOnTouch Lite. In this case,
scanning from applications on the computer is
disabled.
(7)
When the scanner is operated with Windows and
if “?”, “!”, or “x” icons appear for the scanner in
Device Manager, delete the scanner in Device
Manager and reinstall the scanner driver.
Problem 3
Documents feed askew (scanned images are
slanted).
Solutions
(1)
Align the document guides to fit the documents as
closely as possible, and load the documents so
that they feed straightly.
(2)
Enable [Automatically straightens skewed images]
(or [Deskew]) in the scanner driver settings.
(3)
If many pages have been scanned since the last
roller cleaning, clean the rollers and separation
pad. If documents still feed askew, roller
replacement or other maintenance may be
needed.
(See p. 98.)
(4)
Confirm that the separation pad is attached
securely.
(5)
Perfectly straight scanning may not be possible for
the document due to the structural design of the
scanner.
Problem 4
CaptureOnTouch Lite does not start.
Solutions
(1)
If the Auto Start switch on the scanner is set to
OFF, the built-in application, CaptureOnTouch
Lite, does not start. Close the feed tray to turn OFF
the scanner, and set the Auto Start switch to ON.
(2)
If access to USB devices is blocked by security
software, you may not be able to use
CaptureOnTouch Lite.
Problem 5
The auto play screen appears when the scanner is
connected, but you cannot scan with
CaptureOnTouch.
Solutions
When the Auto Start switch on the scanner is set to
ON, you can only scan with the built-in application,
CaptureOnTouch Lite. Close the feed tray to turn OFF
the scanner, and set the Auto Start switch to OFF.