Cisco ASR1006 Hardware Installation Guide - Page 164

Possible Problem, Observations and Comments, Solutions, Table 7-3 - bundle

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Troubleshooting the Hardware Chapter 7 Troubleshooting the Installation Table 7-3 Table 7-3 describes the possible problems and solutions for hardware-based out-of-service states. For more information about other software-based out-of-service states, refer to the troubleshooting chapter for the Cisco WebEx Node SPA or SPA-DSP in the Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide. Possible Problems and Solutions for Hardware-Based Out-of-Service States on the Cisco WebEx Node SPA and SPA-DSP Possible Problem Observations and Comments Solutions SPA is not inserted The show hw-module subslot all oir command displays a correctly. "failed too many time" reason code for the out of service operational status. Other than a SPA installation problem, other possible reasons for a HW-INIT-TIMEOUT include corruption of the power controller (ADM1066) on the SPA or corruption of the Complex Programmable Logic Device (CPLD) image during an FPD upgrade. 1. Verify the installation of the SPA and attempt to reseat it in the SIP. 2. If reinstallation of the SPA does not correct the problem, run the show logging command to look for other error messages that might indicate the reason for the failure (a HW_INIT_TIMEOUT is most common). 3. Check for physical connector damage, such as a bent pin on the SPA. The FPD image was corrupted for some of the following possible reasons: The show hw-module subslot all oir command displays a "failed too many time" reason code for the out of service operational status and the show logging command shows a HW-INIT-TIMEOUT failure. • SPA was The following is an example of a HW-INIT-TIMEOUT removed message: during an FPD *Mar 3 23:27:05.903: %SPA_OIR-6-ONLINECARD: SPA upgrade (SPA-WMA-K9) online in subslot 1/1 • A reload of the *Mar 3 23:27:16.488: %SPA_OIR-3-HW_INIT_TIMEOUT: subslot 1/0 router occurred *Mar 3 23:27:21.488: %SPA_OIR-3-RECOVERY_RELOAD: during an FPD subslot 1/0: Attempting recovery by reloading SPA upgrade. *Mar 3 23:27:21.489: %SPA_OIR-6-OFFLINECARD: SPA (SPA-WMA-K9) offline in subslot 1/0 • A power failure occurred on the router during an FPD upgrade. 1. Enter the upgrade hw-module subslot fpd bundled command to start recovery of the FPD upgrade. If the problem was due to an FPD image corruption problem, then the SPA should boot normally after the upgrade is complete. 2. If the FPD upgrade completes successfully but you still have an error, then the SPA probably has a hardware problem. Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide 7-4 OL-14126-12

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7-4
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide
OL-14126-12
Chapter 7
Troubleshooting the Installation
Troubleshooting the Hardware
Table 7-3
describes the possible problems and solutions for hardware-based out-of-service states. For
more information about other software-based out-of-service states, refer to the troubleshooting chapter
for the Cisco WebEx Node SPA or SPA-DSP in the
Cisco ASR 1000 Series Aggregation Services Routers
SIP and SPA Software Configuration Guide.
Table 7-3
Possible Problems and Solutions for Hardware-Based Out-of-Service States on the Cisco WebEx Node SPA
and SPA-DSP
Possible Problem
Observations and Comments
Solutions
SPA is not inserted
correctly.
The
show hw-module subslot all oir
command displays a
“failed too many time” reason code for the out of service
operational status.
Other than a SPA installation problem, other possible
reasons for a HW-INIT-TIMEOUT include corruption of
the power controller (ADM1066) on the SPA or corruption
of the Complex Programmable Logic Device (CPLD)
image during an FPD upgrade.
1.
Verify the installation of the SPA and
attempt to reseat it in the SIP.
2.
If reinstallation of the SPA does not
correct the problem, run the
show
logging
command to look for other
error messages that might indicate the
reason for the failure (a
HW_INIT_TIMEOUT is most
common).
3.
Check for physical connector damage,
such as a bent pin on the SPA.
The FPD image was
corrupted for some
of the following
possible reasons:
•
SPA was
removed
during an FPD
upgrade
•
A reload of the
router occurred
during an FPD
upgrade.
•
A power failure
occurred on the
router during
an FPD
upgrade.
The
show hw-module subslot all oir
command displays a
“failed too many time” reason code for the out of service
operational status and the
show logging
command shows a
HW-INIT-TIMEOUT failure.
The following is an example of a HW-INIT-TIMEOUT
message:
*Mar 3 23:27:05.903: %SPA_OIR-6-ONLINECARD: SPA
(SPA-WMA-K9) online in subslot 1/1
*Mar 3 23:27:16.488:
%SPA_OIR-3-HW_INIT_TIMEOUT:
subslot 1/0
*Mar 3 23:27:21.488: %SPA_OIR-3-RECOVERY_RELOAD:
subslot 1/0: Attempting recovery by reloading SPA
*Mar 3 23:27:21.489: %SPA_OIR-6-OFFLINECARD: SPA
(SPA-WMA-K9) offline in subslot 1/0
1.
Enter the
upgrade hw-module
subslot fpd bundled
command to
start recovery of the FPD upgrade.
If the problem was due to an FPD
image corruption problem, then the
SPA should boot normally after the
upgrade is complete.
2.
If the FPD upgrade completes
successfully but you still have an
error, then the SPA probably has a
hardware problem.