Cisco ASR1006 Hardware Installation Guide - Page 170
Collecting the show tech-support Output from the Cisco WebEx Node SPA Console, tech-support
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Troubleshooting the Hardware Chapter 7 Troubleshooting the Installation Table 7-5 Possible HDD Problems and Solutions on the Cisco WebEx Node SPA (continued) File System Mounting Error HDD loosens during handling of the SPA Other HDD hardware errors The following message appears Follow the recommended steps for the File System on the console: Check Error. *Apr 15 23:14:31.721: %SPA_SE1-3-DISK_MOUNT_ERROR: SIP0/0: SPA-WMA-K9[0/0]: Disk mount error detected, manual execution of disk checking operation might be required to correct this problem. The SPA will continue operating with reduced disk space. The system cannot detect the disk and displays the following message on the console: *Apr 15 23:00:06.664: %SPA_SE1-3-DISK_NOT_PRESENT: SIP0/0: SPA-WMA-K9[0/0]: Cannot detect the presence of disk drive on the SPA. Please check for loose cable connection to the drive. The SPA will continue operating without the disk. 1. Check for a loose cable connection to the HDD on the SPA, and reconnect the cable. 2. Collect the output from the show tech-support command on the Cisco WebEx Node SPA console and contact Cisco technical support. For information about running the show tech-support command on the Cisco WebEx Node SPA console, see the "Collecting the show tech-support Output from the Cisco WebEx Node SPA Console" section on page 7-10. For other hardware errors on the HDD, you might see the following message on the console: *Apr 15 23:04:06.678: %SPA_SE1-3-DISK_UNKNOWN_STAT E: SIP0/0: SPA-WMA-K9[0/0]: The disk drive on the SPA doesn't seems to be on known operational state. Please check for loose cable connection to the drive. The SPA will continue operating without the disk. 1. Check for a loose cable connection to the HDD on the SPA, and reconnect the cable. 2. Collect the output from the show tech-support command on the Cisco WebEx Node SPA console and contact Cisco technical support. For information about running the show tech-support command on the Cisco WebEx Node SPA console, see the "Collecting the show tech-support Output from the Cisco WebEx Node SPA Console" section on page 7-10. Collecting the show tech-support Output from the Cisco WebEx Node SPA Console When reporting a problem to Cisco technical support, you should first obtain the output of the show tech-support command from the WebEx Node SPA console. The following example show how to run the command and redirect the output to a file on a TFTP server: service-spa# show tech-support > tftp://tftpboot_server/show-tech-output-2009-06-71.txt Trying to connect to tftp server 7-10 Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Hardware Installation Guide OL-14126-12