Dell Inspiron 15R 5521 Me and My Dell - Page 159

Before Calling Dell

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Before Calling Dell If you contact Dell for help with your order or your computer, follow these steps to ensure faster service: • Keep your computer's Service Tag or Express Service Code available. • Remember to fill out the following Diagnostic Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. • Diagnostic checklist: -- Name: -- Date: -- Address: -- Phone number: -- Service Tag (barcode on the back or bottom of the computer): -- Express Service Code: -- Return Material Authorization Number (if provided by Dell support technician): -- Operating system and version: -- Devices connected to your computer: -- Are you connected to the Internet? Yes/No: -- Type of Internet connection? Wireless Broadband/Cable/DSL/Dial- up: -- Any recent changes made to the computer software or hardware: -- Any error message, beep codes, or diagnostic codes: -- Description of the problem and any troubleshooting procedures you have performed. Before Calling Dell  159

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Before Calling Dell
159
Before Calling Dell
If you contact Dell for help with your order or your computer, follow
these steps to ensure faster service:
•
Keep your computer’s Service Tag or Express Service Code available.
•
Remember to fill out the following Diagnostic Checklist. If possible,
turn on your computer before you call Dell for assistance and call
from a telephone at or near the computer. You may be asked to type
some commands at the keyboard, relay detailed information during
operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
•
Diagnostic checklist:
- Name:
- Date:
- Address:
-
Phone number:
-
Service Tag (barcode on the back or bottom of the computer):
-
Express Service Code:
-
Return Material Authorization Number (if provided by Dell support
technician):
-
Operating system and version:
-
Devices connected to your computer:
-
Are you connected to the Internet? Yes/No:
-
Type of Internet connection? Wireless Broadband/Cable/DSL/Dial-
up:
-
Any recent changes made to the computer software or hardware:
-
Any error message, beep codes, or diagnostic codes:
-
Description of the problem and any troubleshooting procedures
you have performed.