Dell Vostro 220 Service Manual - Page 29

Scanner Problems - locks up

Page 29 highlights

3 Click Properties and click Ports. 4 Adjust the settings, as needed. R E I N S T A L L T H E P R I N T E R D R I V E R - See the printer documentation for information on reinstalling the printer driver. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N - See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R - Ensure that your scanner is unlocked (if the scanner has a locking tab or button). RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for information on cable connections. • Ensure that the scanner cables are securely connected to the scanner and the computer. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - Windows XP: 1 Click Start→ Control Panel→ Printers and Other Hardware→ Scanners and Cameras. 2 If your scanner is listed, Windows recognizes the scanner. Windows Vista: 1 Click Start → Control Panel→ Hardware and Sound→ Scanners and Cameras. 2 If the scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R - See the scanner documentation for instructions. Troubleshooting 29

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Troubleshooting
29
3
Click
Properties and click Ports
.
4
Adjust the settings, as needed.
R
EINSTALL
THE
PRINTER
DRIVER
See the printer documentation for information
on reinstalling the printer driver.
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
C
HECK
THE
SCANNER
DOCUMENTATION
See the scanner documentation for setup
and troubleshooting information.
U
NLOCK
THE
SCANNER
Ensure that your scanner is unlocked (if the scanner has a
locking tab or button).
R
ESTART
THE
COMPUTER
AND
TRY
THE
SCANNER
AGAIN
C
HECK
THE
CABLE
CONNECTIONS
See the scanner documentation for information on cable connections.
Ensure that the scanner cables are securely connected to the scanner and the
computer.
V
ERIFY
THAT
THE
SCANNER
IS
RECOGNIZED
BY
M
ICROSOFT
W
INDOWS
Windows XP:
1
Click
Start
Control Panel
Printers and Other Hardware
Scanners and
Cameras
.
2
If your scanner is listed, Windows recognizes the scanner.
Windows Vista
:
1
Click
Start
Control Panel
Hardware and Sound
Scanners and Cameras
.
2
If the scanner is listed, Windows recognizes the scanner.
R
EINSTALL
THE
SCANNER
DRIVER
See the scanner documentation for
instructions.