Install product memory
............................................................................
156
Enable memory
.....................................................................................................
161
Check DIMM installation
........................................................................................
162
Memory allocation
................................................................................................
162
Install internal USB devices
.....................................................................................
163
Clean the product
................................................................................................................
166
Clean the paper path
............................................................................................
166
Product updates
...................................................................................................................
166
10
Solve problems
...........................................................................................................
167
Self help
.............................................................................................................................
168
Solve problems checklist
.......................................................................................................
169
Factors that affect product performance
...................................................................
170
Restore factory settings
.........................................................................................................
171
Interpret control-panel messages
............................................................................................
172
Control-panel message types
..................................................................................
172
Control-panel messages
.........................................................................................
172
Paper feeds incorrectly or becomes jammed
............................................................................
173
The product does not pick up paper
........................................................................
173
The product picks up multiple sheets of paper
...........................................................
173
Prevent paper jams
................................................................................................
173
Clear jams
..........................................................................................................................
175
Jam locations
........................................................................................................
175
Clear jams from the output areas
............................................................................
175
Clear jams from the rear output bin
..........................................................
176
Clear jams from the optional stacker or stapler/stacker
...............................
176
Clear paper jams from the optional stacker or stapler/stacker
......
177
Clear staple jams from the optional stapler/stacker
.....................
177
Clear jams from the optional 5-bin mailbox
...............................................
179
Clear jams from the fuser area
................................................................................
181
Clear jams from the optional duplexer
.....................................................................
184
Clear jams from the trays
.......................................................................................
186
Clear jams from Tray 1
...........................................................................
186
Clear jams from Tray 2 or an optional 500-sheet tray
.................................
186
Clear jams from the optional 1,500-sheet tray
...........................................
187
Clear jams from the optional envelope feeder
...........................................................
189
Clear jams from the top-cover and print-cartridge areas
.............................................
190
Change jam recovery
............................................................................................
192
Improve print quality
.............................................................................................................
193
Select a paper type
...............................................................................................
193
Use paper that meets HP specifications
....................................................................
193
ENWW
xi