Home » HP Manuals » Printers » HP LaserJet Enterprise 600 » Manual Viewer

HP LaserJet Enterprise 600 HP LaserJet Enterprise 600 M601, M602, and M603 Ser - Page 222

A print job was not sent to the product that you wanted, When connected with a USB cable

View all HP LaserJet Enterprise 600 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 222 highlights

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list. When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is Mac OS X 10.5 or later. Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer 5. Check to see if more than two non-powered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain, and then connect the cable directly to the USB port on the computer. NOTE: The iMac keyboard is a non-powered USB hub. You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For drop-down menu in the Print dialog box. 206 Chapter 10 Solve problems ENWW

Section	Page
Product basics	17
Product comparison	18
HP LaserJet Enterprise 600 M601 models	18
HP LaserJet Enterprise 600 M602 models	19
HP LaserJet Enterprise 600 M603 models	20
Environmental features	21
Accessibility features	22
Product views	23
Front view	23
Rear view	24
Interface ports	25
Serial number and model number location	25
Control panel menus	27
Control-panel layout	28
Retrieve Job from USB menu	30
Retrieve Job from Device Memory menu	31
Supplies menu	32
Trays menu	33
Administration menu	34
Reports menu	34
General Settings menu	34
Retrieve From USB Settings menu	37
General Print Settings menu	37
Default Print Options menu	39
Display Settings menu	39
Manage Supplies menu	40
Manage Trays menu	41
Stapler/Stacker Settings menu	42
Multi-Bin Mailbox Settings menu	42
Network Settings menu	43
Troubleshooting menu	47
Device Maintenance menu	48
Backup/Restore menu	48
Calibrate/Cleaning menu	48
USB Firmware Upgrade menu	49
Service menu	49
Software for Windows	51
Supported operating systems and printer drivers for Windows	52
Select the correct printer driver for Windows	53
HP Universal Print Driver (UPD)	53
UPD installation modes	54
Change print job settings for Windows	55
Priority for print settings	55
Change the settings for all print jobs until the software program is closed	55
Change the default settings for all print jobs	55
Change the product configuration settings	56
Remove the printer driver from Windows	57
Supported utilities for Windows	58
HP Web Jetadmin	58
HP Embedded Web Server	58
HP ePrint	58
Software for other operating systems	59
Use the product with Mac	61
Software for Mac	62
Supported operating systems and printer drivers for Mac	62
Install software for Mac operating systems	62
Install software for Mac computers connected directly to the product	62
Install software for Mac computers on a wired network	63
Configure the IP address	63
Install the software	64
Remove the printer driver from Mac operating systems	65
Priority for print settings for Mac	66
Change printer-driver settings for Mac	66
Change the settings for all print jobs until the software program is closed	66
Change the default settings for all print jobs	66
Change the product configuration settings	66
Software for Mac computers	67
HP Utility for Mac	67
Open the HP Printer Utility	67
HP Utility features	67
Supported utilities for Mac	68
HP Embedded Web Server	68
HP ePrint	68
AirPrint	68
Basic print tasks with Mac	70
Cancel a print job with Mac	70
Change the paper size and type with Mac	70
Resize documents or print on a custom paper size with Mac	70
Create and use printing presets with Mac	70
Print a cover page with Mac	71
Use watermarks with Mac	71
Print multiple pages on one sheet of paper with Mac	72
Print on both sides of the page (duplex printing) with Mac	72
Store jobs with Mac	72
Solve problems with a Mac	74
Connect the product with Windows	75
Printer sharing disclaimer	76
Connect with USB	76
CD installation	76
Connect to a network with Windows	77
Supported network protocols	77
Install the product on a wired network with Windows	79
Configure the IP address	79
Install the software	80
Configure network settings with Windows	81
View or change network settings	81
Set or change the network password	81
Manually configure IPv4 TCP/IP parameters from the control panel	82
Manually configure IPv6 TCP/IP parameters from the control panel	83
Link speed and duplex settings	84
Paper and print media	85
Understand paper use	86
Special paper guidelines	86
Change the printer driver to match the paper type and size in Windows	88
Supported paper sizes	89
Supported paper types	91
Supported paper types for input options	91
Supported paper types for output options	92
Tray and bin capacity	93
Load paper trays	94
Load Tray 1	94
Load Tray 2 or an optional 500-sheet tray	95
Load an optional 1,500-sheet tray	97
Paper orientation for loading trays	99
Load letterhead, preprinted, or prepunched paper	99
Load envelopes	100
Configure trays	101
Configure a tray when loading paper	101
Configure a tray to match print job settings	101
Configure a tray from the control panel	102
Select an output bin	103
Print to the top (standard) output bin	103
Print to the rear output bin	103
Print to the optional stacker or stapler/stacker	104
Print to the 5-bin mailbox	105
Print cartridges	107
Print cartridge information	108
Supplies views	109
Print cartridge views	109
Manage print cartridges	110
Change settings for print cartridges	110
Print when a print cartridge is at estimated end of life	110
Enable or disable the Very Low Settings options from the control panel	110
Print with EconoMode	111
Store and recycle supplies	111
Recycle supplies	111
Print-cartridge storage	111
HP policy on non-HP print cartridges	111
HP anticounterfeit Web site	111
Replacement instructions	113
Replace the print cartridge	113
Replace staples	115
Perform preventive maintenance	116
Reset the maintenance-kit counter	116
Solve problems with print cartridges	117
Check the print cartridges	117
Inspect the print cartridge for damage	118
Repeating defects	119
Print the Supplies Status page	119
Interpret control panel messages for supplies	120
Print tasks	123
Cancel a print job with Windows	124
Basic print tasks with Windows	125
Open the printer driver with Windows	125
Get help for any printing option with Windows	126
Change the number of print copies with Windows	126
Save custom print settings for reuse with Windows	127
Use a printing shortcut with Windows	127
Create printing shortcuts	128
Improve print quality with Windows	131
Select the page size with Windows	131
Select a custom page size with Windows	131
Select the paper type with Windows	131
Select the paper tray with Windows	131
Print on both sides (duplex) with Windows	132
Manually print on both sides with Windows	132
Automatically print on both sides with Windows	133
Print multiple pages per sheet with Windows	135
Select page orientation with Windows	136
Use HP ePrint	138
Additional print tasks with Windows	139
Print on preprinted letterhead or forms with Windows	139
Print on special paper, labels, or transparencies with Windows	141
Print the first or last page on different paper with Windows	144
Scale a document to fit page size with Windows	146
Add a watermark to a document with Windows	148
Create a booklet with Windows	148
Select output options with Windows	150
Select an output bin with Windows	150
Select staple options with Windows	151
Use job storage features with Windows	153
Create a stored job with Windows	153
Print a stored job	154
Delete a stored job	154
Set job storage options with Windows	155
Print one copy for proof before printing all the copies	155
Temporarily store a personal job on the product and print it later	155
Temporarily store a job on the product	155
Permanently store a job on the product	156
Make a permanently stored job private so that anyone who tries to print it must provide a PIN	156
Receive notification when someone prints a stored job	156
Set the user name for a stored job	157
Specify a name for the stored job	157
Print special jobs with Windows	157
Set the duplex alignment	157
Walk-up USB printing	159
Manage and maintain	161
Print information pages	162
Use the HP Embedded Web Server	163
Open the HP Embedded Web Server by using a network connection	163
HP Embedded Web Server features	164
Information tab	164
General tab	164
Print tab	165
Troubleshooting tab	165
Security tab	166
HP Web Services tab	166
Networking tab	166
Other Links list	166
Use HP Web Jetadmin software	167
Product security features	168
Security statements	168
IP Security	168
Secure the HP Embedded Web Server	168
Encryption support: HP Encrypted High Performance Hard Disks (xh models only)	168
Secure stored jobs	169
Lock the control panel menus	169
Lock the formatter	169
Economy settings	170
Print with EconoMode	170
Powersave modes	170
Disable or enable sleep mode	170
Set the sleep timer	171
Set the sleep schedule	171
Install memory and internal USB devices	172
Overview	172
Install memory	172
Install product memory	172
Enable memory	177
Check DIMM installation	178
Memory allocation	178
Install internal USB devices	179
Clean the product	182
Clean the paper path	182
Product updates	182
Solve problems	183
Self help	184
Solve problems checklist	185
Factors that affect product performance	186
Restore factory settings	187
Interpret control-panel messages	188
Control-panel message types	188
Control-panel messages	188
Paper feeds incorrectly or becomes jammed	189
The product does not pick up paper	189
The product picks up multiple sheets of paper	189
Prevent paper jams	189
Clear jams	191
Jam locations	191
Clear jams from the output areas	191
Clear jams from the rear output bin	192
Clear jams from the optional stacker or stapler/stacker	192
Clear paper jams from the optional stacker or stapler/stacker	193
Clear staple jams from the optional stapler/stacker	193
Clear jams from the optional 5-bin mailbox	195
Clear jams from the fuser area	197
Clear jams from the optional duplexer	200
Clear jams from the trays	202
Clear jams from Tray 1	202
Clear jams from Tray 2 or an optional 500-sheet tray	202
Clear jams from the optional 1,500-sheet tray	203
Clear jams from the optional envelope feeder	205
Clear jams from the top-cover and print-cartridge areas	206
Change jam recovery	208
Improve print quality	209
Select a paper type	209
Use paper that meets HP specifications	209
Print a cleaning page	210
Check the print cartridge	210
Use the printer driver that best meets your printing needs	212
The product does not print or it prints slowly	213
The product does not print	213
The product prints slowly	214
Solve walk-up USB printing problems	215
The Retrieve From USB menu does not open when you insert the USB accessory	215
The file does not print from the USB storage accessory	215
The file that you want to print is not listed in the Retrieve From USB menu	216
Solve connectivity problems	217
Solve direct-connect problems	217
Solve network problems	217
Poor physical connection	217
The computer is using the incorrect IP address for the product	217
The computer is unable to communicate with the product	218
The product is using incorrect link and duplex settings for the network	218
New software programs might be causing compatibility problems	218
The computer or workstation might be set up incorrectly	218
The product is disabled, or other network settings are incorrect	218
Solve product software problems with Windows	219
A printer driver for the product is not visible in the Printer folder	219
An error message was displayed during the software installation	219
The product is in Ready mode, but nothing prints	219
Solve product software problems with Mac	221
The printer driver is not listed in the Print & Fax list	221
The product name does not appear in the product list in the Print & Fax list	221
The printer driver does not automatically set up the selected product in the Print & Fax list	221
A print job was not sent to the product that you wanted	222
When connected with a USB cable, the product does not appear in the Print & Fax list after the drive ...	222
You are using a generic printer driver when using a USB connection	222
Product supplies and accessories	223
Order parts, accessories, and supplies	224
Part numbers	225
Paper-handling accessories	225
Customer self-repair parts	225
Cables and interfaces	226
Service and support	227
Hewlett-Packard limited warranty statement	228
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	230
Data stored on the print cartridge	231
End User License Agreement	232
Customer self-repair warranty service	235
Customer support	236
Repack the product	237
Product specifications	239
Physical specifications	240
Power consumption, electrical specifications, and acoustic emissions	240
Operating environment	240
Regulatory information	241
FCC regulations	242
Environmental product stewardship program	243
Protecting the environment	243
Ozone production	243
Power consumption	243
Toner consumption	243
Paper use	243
Plastics	243
HP LaserJet print supplies	244
Return and recycling instructions	244
United States and Puerto Rico	244
Multiple returns (more than one cartridge)	244
Single returns	244
Shipping	244
Residents of Alaska and Hawaii	245
Non-U.S. returns	245
Paper	245
Material restrictions	245
Disposal of waste equipment by users in private households in the European Union	246
Chemical substances	246
Material Safety Data Sheet (MSDS)	246
For more information	246
Declaration of Conformity	248
Safety statements	250
Laser safety	250
Canadian DOC regulations	250
VCCI statement (Japan)	250
Power cord instructions	250
Power cord statement (Japan)	250
EMC statement (China)	251
EMC statement (Korea)	251
EMI statement (Taiwan)	251
Product Stability	251
Laser statement for Finland	251
GS statement (Germany)	252
Substances Table (China)	253
Restriction on Hazardous Substances statement (Turkey)	253

Match case Limit results 1 per page

A print job was not sent to the product that you wanted

Open the print queue and restart the print job.

Another product with the same or similar name might have received your print job. Print a

configuration page to check the product name. Verify that the name on the configuration page

matches the product name in the Print & Fax list.

When connected with a USB cable, the product does not appear in

the Print & Fax list after the driver is selected.

Software troubleshooting

▲

Make sure that your Mac operating system is Mac OS X 10.5 or later.

Hardware troubleshooting

Make sure that the product is turned on.

Make sure that the USB cable is connected correctly.

Make sure that you are using the appropriate high-speed USB cable.

Make sure that you do not have too many USB devices drawing power from the chain. Disconnect

all of the devices from the chain, and connect the cable directly to the USB port on the computer

Check to see if more than two non-powered USB hubs are connected in a row on the chain.

Disconnect all of the devices from the chain, and then connect the cable directly to the USB port

on the computer.

NOTE:

The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB

connection

If you connected the USB cable before you installed the software, you might be using a generic printer

driver instead of the driver for this product.

Delete the generic printer driver.

Reinstall the software from the product CD. Do not connect the USB cable until the software

installation program prompts you.

If multiple printers are installed, make sure that you have selected the correct printer in the

Format For

drop-down menu in the

dialog box.

206

Chapter 10

Solve problems

ENWW