Konica Minolta bizhub C650 bizhub C650 Print Operations User Guide - Page 285

Troubleshooting 11 11 11.1 Troubleshooting Unable to Print This chapter explains the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures described below if this machine does not print after you have sent a print job. Symptom The message "No printers are connected." or "Print error" appears. Probable cause The printer driver selected for printing is not compatible with the printer controller. The network cable, or USB cable is disconnected. Action Check the printer name selected. Check that the cable is connected properly. A postscript error appears. The machine does not start printing although the print job was completed on the computer. An error has occurred in this machine. Available memory space is not sufficient. Available computer memory space is not sufficient. There is an error in the application software settings. The file printing settings are incorrect. The printer driver selected for printing is not compatible with the printer controller. The network cable, or USB cable is disconnected. An error has occurred in this machine. A print job is queued in this machine, delaying printing. "Save in User Box" was selected for the print job. "Secure Print" was selected for the print job. If the account track settings have been applied, an unregistered department name (or password) may have been entered. If the authentication settings have been applied, an unregistered user name (or password) may have been entered. Available computer memory space is not sufficient. The connection of this machine to the network is not yet established (while connecting to a network). The enhanced security mode may be enabled on this machine. Check this machine's control panel. Perform a test print to check whether printing is possible. Perform a test print to check whether printing is possible. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. Check the printer name selected. Check that the cable is connected properly. Check this machine's control panel. Check the job order on the Active Jobs list of the machine's control panel. Check if the print job is stored on the Box screen of this machine's control panel. Check if the print job is held on the Secure Print User Box screen of this machine's control panel. Enter the correct department name (or password). Enter the correct user name (or password). Perform a test print to check whether printing is possible. Consult with the network administrator. Specify the authentication settings in the enhanced security mode. For details, consult with the network administrator. If the problem persists after all of these procedures have been performed, read the User's Guide [Copy Operations]. C650 11-1