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Lexmark Optra S 1620 User's Guide (7.1 MB) - Page 215

Solving Printer Problems

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Solving Printer Problems Caring for Your Printer Solving Printer Problems Chapter 8 Sometimes printer problems are very simple to solve. When you have a problem, first make sure that: 1 The power cord is plugged into the printer and a properly grounded electrical outlet. 2 The printer power switch is On (|). 3 The electrical outlet is not turned off by any switch or breaker. 4 Other electrical equipment plugged into the outlet is working. 5 All options are installed properly. 6 Turn the printer power Off (O), wait for about 10 seconds, and then turn the printer On (|). This often fixes the problem. The tables in this chapter define some printing problems and what you can do to resolve them. If the suggested corrective action doesn't fix the problem, call your service representative. Solving Printer Problems 199

Section	Page
Introduction	11
Trademarks	13
Setting Up Your Printer	17
Identifying Your Printer, Features, and Options	17
Optra S 1255 and Optra S 1625	18
Optra S 1855	19
Optra S 2455	20
Unpacking the Printer	21
Determining What to Install Next	23
Installing the Dual 500-Sheet Drawer	23
Attaching the Decals	27
Removing the Print Cartridge Packaging	28
Removing the 250-Sheet Input Tray	32
Adding Names to the Paper Tray Knob	33
Loading the 250-Sheet Input Tray	36
Installing the Operator Panel Overlay	41
Attaching a Parallel Cable	42
Plugging the Printer In	44
Turning the Printer Power On	44
Printing a Test Page	45
Installing Printer Drivers and Utilities	46
Using the Printer Utilities	47
Setup Utility	47
Installing Printer Utilities	48
Printer Drivers	50
Bidirectional Communication	51
MarkVision	52
MarkVision Windows	53
MarkVision Support in Various Environments	53
MarkVision Online Help	62
Toolkit	62
Network Printer Utility	63
Getting Updated Drivers and Utilities	63
Online Services	63
Automated FAX System	64
Using the Operator Panel and Menus	67
Power Indicator Light	68
Operator Panel Buttons	69
Printer Messages	70
Using the Operator Panel to Change Printer Settings	71
Example of Printing the Menu Settings	73
Operator Panel Menus	74
Overview of Printer Menus	76
Paper Menu	77
Finishing Menu	87
Tests Menu	94
Job Menu	98
Quality Menu	101
Setup Menu	103
PCL Emul Menu	111
PostScript Menu	116
Parallel Menu	117
Serial Menu	121
Network Menu	126
Infrared Menu	129
LocalTalk Menu	132
Fax Menu	135
Disabling the Operator Panel Menus	137
Using Print Materials	139
Print Materials	140
Print Material Characteristics	142
Paper Guidelines	144
Envelope Guidelines	146
Label Guidelines	147
Card Stock Guidelines	154
Transparency Guidelines	155
Paper Sources	156
Standard Trays	156
Multipurpose Feeder	157
Optional Drawers	157
Optional Envelope Feeder	158
Paper Source Specifications	159
Paper Size Specifications	160
Envelope Size Specifications	161
Tray Linking	161
Paper Loading	162
Loading a Paper Tray	162
Duplexing (Two-Sided Printing)	168
Paper Exits (Output Bins)	169
Tips for Avoiding Paper Jams	171
Multipurpose Feeder	173
Multipurpose Feeder Guidelines	174
Opening the Multipurpose Feeder	175
Loading the Multipurpose Feeder	177
Using the Multipurpose Feeder	185
Closing the Multipurpose Feeder	186
Receive-only Fax	187
Hardware Needed	187
Receive-only Fax Setup	188
Disabling Receive-only Fax	189
Understanding Printer Messages	193
Status Messages	193
Line 1 Messages	194
Line 2 Messages	198
Attendance Messages	200
Solving Printer Problems	215
Display Problems	216
Printing Problems	216
Print Quality Problems	217
Option Problems	220
Network Printing Problems	223
Other Problems and Questions	224
Clearing Jams	225
Possible Paper Jam Areas	225
Accessing Paper Jam Areas	227
200 and 201 Paper Jam - Remove Cartridge	228
202 Paper Jam - Open Rear Door	230
230 Paper Jam - Check Duplex	234
24x Paper Jam - Check Tray x	240
250 Paper Jam - Check MP Feeder	250
260 Paper Jam - Check Env Feeder	250
27x Paper Jam - Check Bin x	254
Maintaining Your Printer	263
Ordering a Print Cartridge	264
Ordering a Label Fuser Cleaner	264
Storing the Print Cartridge	265
Replacing the Print Cartridge	265
Ordering a Charge Roll Kit	266
Adding Options to the Printer	269
Optional Drawers	271
Installing an Optional Drawer	272
Envelope Feeder Option	277
Installing the Envelope Feeder	278
Envelope Feeder Guidelines	281
Loading the Envelope Feeder	281
Using the Envelope Feeder	286
Removing the Envelope Feeder	287
Duplex Option	289
Installing the Duplex Option	289
Changing Duplex Settings	294
Duplex	294
Duplex Bind	294
Selecting Paper	296
Output Expanders	297
Installing an Optional Output Expander	298
Removing an Output Expander Tray	305
Changing Output Bin Settings	307
Output Bin Linking	307
Memory and Option Cards	309
Accessing the Printer System Board	309
Closing the Printer System Board	313
Printer Memory Option	315
Installing a Printer Memory Option	316
Removing a Memory Option	319
Flash Memory Option	320
Installing a Flash Memory Option	320
Removing a Flash Memory Option	323
Option Cards	324
Internal Network Adapter (INA) Option Card	325
Tri-Port Interface Option Card	326
Parallel 1284-C Adapter Option Card	327
Hard Disk with Adapter Option Card	328
Installing an Option Card	331
Removing an Option Card	335
Infrared Adapter	337
Connecting the Cable and Using the Infrared Adapter	337
Verifying the Installation of Options	341
Understanding Fonts	345
Typefaces and Fonts	345
Weight and Style	346
Pitch and Point Size	347
Symbol Sets	348
Bitmapped and Scalable Fonts	349
Resident Fonts	350
Printing a Font Sample List	355
Enhancing Print Quality	357
Definitions	357
Print Quality Overview	359
Print Quality Settings	360
Print Resolution	361
1200 Image Quality	361
Print Darkness	361
Toner Saver	362
PQET	362
PictureGrade	363
Summary	363
Printer Specifications	365
Dimensions	365
Duty Cycle	365
Supplies	365
Notices	369
Safety	381
Warranty	395
Glossary	399