Ricoh 2020D Scanner Reference - Page 80

When an Error Message Appears on the Client Computer

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Appendix Message Specified group contains some invalid dest. Do you want to select only valid dest.? Updating destination list. Reselect destination(s) or sender's name later. Updating destination list has failed. Try again? Causes and solutions The group contains members whose e-mail addresses are not registered. Please check the e-mail addresses of the group and make selections again. If a destination or a sender's name was already selected, re-select it after this message disappears. Check whether the server is connected. When an Error Message Appears on the Client Computer This section describes the main possible causes and actions for error messages displayed on the client computer when the TWAIN driver is used. Note ❒ If an error message that is not contained in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message is still shown after scanning is performed again, note the content of the mes- sage and the error number (if listed in the table), and contact your service rep- resentative. For information about how to turn off the main power switch, see General Settings Guide. 7 Message Causes and solutions [Cannot add any more scanning mode.] The maximum number of modes that can be stored is 99. Delete unneeded modes. [Cannot connect to the scanner. Check the network Ac- The access mask is set. Consult the network cess Mask settings in User Tools.] or scanner administrator. [Cannot detect the paper size of the original. Specify the • Place the original correctly. scanning size.] • Specify the scan size. • When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees. [Cannot find the scanner. Check if the scanner main power is on.] • Check whether the main power switch of the machine is turned off. • Check whether the machine is connected to the network correctly. • Deselect the personal firewall function of the client computers. [Cannot specify any more scanning area.] The maximum number of scanning areas that can be stored is 99. Delete unneeded scanning areas. 74

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Appendix
74
7
When an Error Message Appears on the Client Computer
This section describes the main possible causes and actions for error messages
displayed on the client computer when the TWAIN driver is used.
Note
❒
If an error message that is not contained in this section appears, turn off the
main power switch of the machine, and then turn it on again. If the message
is still shown after scanning is performed again, note the content of the mes-
sage and the error number (if listed in the table), and contact your service rep-
resentative. For information about how to turn off the main power switch, see
General Settings Guide
.
Specified group contains some invalid
dest. Do you want to select only valid
dest.?
The group contains members whose
e-mail addresses are not registered.
Please check the e-mail addresses of
the group and make selections again.
Updating destination list. Reselect
destination(s) or sender's name lat-
er.
If a destination or a sender's name
was already selected, re-select it after
this message disappears.
Updating destination list has failed.
Try again?
Check whether the server is connect-
ed.
Message
Causes and solutions
[
Cannot add any more scanning mode.
]
The maximum number of modes that can
be stored is 99. Delete unneeded modes.
[
Cannot connect to the scanner. Check
the network
Ac-
cess Mask settings in User Tools.
]
The access mask is set. Consult the network
or scanner administrator.
[
Cannot detect the paper size of the original. Specify the
scanning size.
]
•
Place the original correctly.
•
Specify the scan size.
•
When placing an original directly on the
exposure glass, the lifting/lowering ac-
tion of the ADF triggers the automatic
original size detection process. Lift the
ADF by more than 30 degrees.
[
Cannot find the scanner. Check if the scanner main
power is on.
]
•
Check whether the main power switch
of the machine is turned off.
•
Check whether the machine is connect-
ed to the network correctly.
•
Deselect the personal firewall function
of the client computers.
[
Cannot specify any more scanning area.
]
The maximum number of scanning areas
that can be stored is 99. Delete unneeded
scanning areas.
Message
Causes and solutions