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Brother International MFC-820CW Network Users Manual - English - Page 64

Network print software installation problems - driver mac

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Troubleshooting Network print software installation problems The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows®. 7 The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X. (For a network with an Ethernet cable connection) Make sure you have completed the IP address setting of the Brother print server according to Chapter 2 of this User's Guide before installing the network print software or printer driver. (For a wireless network) Make sure you have completed the IP address setting and wireless network settings of the Brother print server according to Chapter 3 of this User's Guide before installing the network print software or printer driver. Check the following: 1 Make sure that the machine is powered on, is on-line and ready to print. 2 Check to see if the LCD displays LAN Active after being connected to the network. The LCD displays LAN Active: The print server is connected to the network. The LCD does not display LAN Active: The print server is not connected to the network. 3 Print the Network Configuration List and check if the settings such as IP address settings are correct for your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server. And make sure that no other nodes on the network have this IP address. For information on how to print the Network Configuration List, see Printing the Network Configuration List on page 4-20. 4 Verify that the print server is on your network as follows: For Windows® Try pinging the print server from the host operating system command prompt with the command: ping ipaddress Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address). 7 - 2

Section	Page
NETWORK USER’S GUIDE	1
Table of contents	5
1 Introduction	9
Overview	9
Network function features	10
Network printing	10
Network scanning	10
Network PC-FAX	10
Network PhotoCapture CenterTM	10
Management utilities	11
BRAdmin Professional (for Windows®)	11
BRAdmin Light (for Mac OS® X 10.2.4 or greater)	11
Remote Setup for Windows® / Remote Setup for Macintosh®	11
Types of network connections	11
Wired network connection example	11
Peer-to-Peer printing using TCP/IP	11
Network Shared printing	12
Wireless network connection example	13
Connected to wireless capable computer with an access point (router) in the network (Infrastructure mode)	13
Connected to wireless capable computer without an access point in the network (Ad-hoc mode)	13
An access point (router) is in the network, but the computer is not wireless capable	14
Protocols	14
TCP/IP protocols and functions	14
DHCP/BOOTP/RARP	14
APIPA	15
DNS client	15
LPR/LPD	15
Port9100	15
mDNS	15
TELNET	15
SNMP	15
2 Configuring your machine for a network with an Ethernet cable connection	16
Overview	16
IP addresses, subnet masks and gateways	16
IP address	16
How the IP address is assigned to your print server:	17
Subnet mask	17
Gateway (and router)	18
Setting the IP address and subnet mask	18
Using the BRAdmin Professional utility to configure your machine for a network (for Windows® only)	18
BRAdmin Professional utility	18
How to configure your machine using the BRAdmin Professional utility	18
Using the control panel to configure your machine for a network	19
Using other methods to configure your machine for a network	19
Changing the print server settings	20
Using the BRAdmin Professional utility to change the print server settings (for Windows® only)	20
Using the control panel to change the print server settings	20
Using the Remote Setup to change the print server settings (for Windows® and Mac OS® X 10.2.4 or greater)	21
Remote Setup for Windows®	21
Remote Setup for Macintosh®	21
3 Configuring your machine for a wireless network	22
Overview	22
Wireless network terms and concepts	22
SSID (Service Set Identifier) and channels	22
SSID	22
Channels	22
Authentication and encryption	23
Authentication methods	23
Encryption methods	23
Network key	24
Configuring your machine for a wireless network	24
Using the Setup Wizard from the control panel LAN menu for a wireless network	24
Using the SecureEasySetupTM software to configure your machine for a wireless network	29
Using the Brother automatic installer application in the CD-ROM to configure your machine for a wireless network	31
Changing the print server settings	31
Using the BRAdmin Professional utility to change the print server settings (for Windows® only)	31
Using the Remote Setup to change the print server settings (for Windows® and Mac OS® X 10.2.4 or greater)	33
Remote Setup for Windows®	33
Remote Setup for Macintosh®	33
Using the control panel LAN menu to change the print server settings	33
Using other methods to configure your machine for a wireless network	33
4 Control panel setup	34
LAN menu	34
1.TCP/IP (Wired) / 2.TCP/IP (WLAN)	34
1.BOOT Method	34
2.IP Address	37
3.Subnet Mask	38
4.Gateway	39
5.Node Name	40
6.WINS Config	41
7.WINS Server	42
8.DNS Server	43
9.APIPA	44
3.Setup WLAN (for wireless network only)	45
1.Setup Wizard	45
2.SecureEasySetup	45
4.WLAN Status (for wireless network only)	46
1.Status	46
2.Signal	46
3.SSID	47
4.Comm.Mode	48
5.Security Mode	49
5.Setup Misc.	49
1.Wired LAN (for wired network only)	49
2.Time Zone	50
6.Network I/F	52
Printing the Network Configuration List	53
Restoring the network settings to factory default	54
5 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	55
Overview	55
For Windows® 2000/XP users	55
Configuring the standard TCP/IP port	55
Printer driver not yet installed	55
Printer driver already installed	56
For Windows® 98/98SE/Me users	57
Installing the Brother Peer-to-Peer software	57
Associating to the printer	58
Adding a second Brother LPR port	58
Other sources of information	59
6 Network printing from Macintosh®	60
Overview	60
Printing from a Macintosh® using the Simple Network Configuration capabilities of Mac OS® X	60
How to select the print driver (Mac OS® X 10.2.4 or greater)	60
Changing the configuration using the Remote Setup	61
Changing the configuration using the BRAdmin Light utility	61
Other sources of information	62
7 Troubleshooting	63
Overview	63
General problems	63
CD-ROM is inserted, but does not start automatically	63
How to reset the Brother print server to factory default	63
My computer cannot find the machine/print server My machine/print server does not appear in the window of Remote Setup or BRAdmin Professional (BRAdmin Light)	63
Network print software installation problems	64
The Brother print server is not found during setup of the network print software installation or from the printer driver of the Brother machine in Windows®.	64
The Brother print server is not found using the Simple Network Configuration capabilities of Mac OS® X.	64
Printing problems	67
Print job is not printed	67
Error during printing	68
Scanning and PC-FAX problems	69
The network scanning feature does not work in Windows®	69
The network PC-FAX feature does not work in Windows®	69
Protocol-specific troubleshooting	69
Windows® 98/98SE/Me Peer-to-Peer print (LPR) troubleshooting	69
Wireless network troubleshooting	70
Wireless setup problems	70
Wireless connection problem	71
The wireless network connection is sometimes disabled.	71
8 Wireless installation for Windows®	72
Installation using a wireless computer in Infrastructure mode	72
For Windows® 98/98SE/Me/2000 Professional/XP	72
Installation using a wired computer in infrastructure mode	84
For Windows® 98/98SE/Me/2000 Professional/XP	84
Installation using with an access point that supports SecureEasySetupTM (Windows® 98/98SE/Me/2000 Professional/XP)	94
Installation using a wireless computer in Ad-hoc Mode	101
For Windows® 98/98SE/Me/2000 Professional/XP	101
9 Wireless installation for Macintosh®	111
Installation using a wireless computer in Infrastructure mode for Mac OS® X 10.2.4 or greater	111
Installation using a wired computer in Infrastructure mode for Mac OS® X 10.2.4 or greater	124
Installation using a wireless computer in Ad-hoc Mode for Mac OS® X 10.2.4 or greater	135
A Appendix A	146
Other ways to set the IP address (for advanced users and administrators)	146
Using DHCP to configure the IP address	146
Using BOOTP to configure the IP address	146
Using RARP to configure the IP address	147
Using APIPA to configure the IP address	148
Using ARP to configure the IP address	148
Windows® systems	148
UNIX®/Linux systems	148
Using the TELNET console to configure the IP address	149
Using the Brother Web BRAdmin server software for IIS* to configure the IP address	150
Updating other machines through the network (Windows® only)	151
Installation when using a Network Print Queue or Share (printer driver only)	153
B Appendix B	154
Print server specifications	154
Ethernet wired network	154
Ethernet wireless network	155
Function table and default factory settings	157
Entering Text	161

Match case Limit results 1 per page

Troubleshooting

7 - 2

Network print software installation problems

The Brother print server is not found during setup of the network print software installation

or from the printer driver of the Brother machine in Windows

The Brother print server is not found using the Simple Network Configuration capabilities of

Mac OS

(For a network with an Ethernet cable connection)

Make sure you have completed the IP address setting of the Brother print server according to

Chapter 2

this User’s Guide before installing the network print software or printer driver.

(For a wireless network)

Make sure you have completed the IP address setting and wireless network settings of the Brother print

server according to

Chapter 3

of this User’s Guide before installing the network print software or printer driver.

Check the following:

Make sure that the machine is powered on, is on-line and ready to print.

Check to see if the LCD displays

LAN Active

after being connected to the network.

The LCD displays

LAN Active

: The print server is connected to the network.

The LCD does not display

LAN Active

: The print server is not connected to the network.

Print the Network Configuration List and check if the settings such as IP address settings are correct for

your network. The problem may be the result of mismatched or duplicate IP address. Verify that the IP

address is correctly loaded into the print server. And make sure that no other nodes on the network have

this IP address. For information on how to print the Network Configuration List, see

Printing the Network

Configuration List

on page 4-20.

Verify that the print server is on your network as follows:

For Windows

Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where

ipaddress

is the print server IP address (note that in some instances it can take up to two

minutes for the print server to load its IP address after setting the IP address).