Canon PIXMA MX922 Troubleshooting Guide - Page 132

Check 4: Is the message This document failed to print displayed?

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When authenticating the printer as a Bluetooth device using Bluetooth Settings built in the computer "TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit) For Windows Vista or Windows XP When authenticating the printer as a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is a digit). When authenticating the printer as a Bluetooth device using Bluetooth Settings built in the computer "TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit) For more information about how to register the printer, see step 4 in Preparation. 6. Click OK. • Check 4: Is the message "This document failed to print" displayed? • Do not retry printing. Check the Support Code on the LCD. Clear the error according to Support Code List. • When you use a Microsoft Bluetooth driver, make sure that the Printing (HCRP) service is effective on your computer. In Windows 7: Click Control Panel. Select Devices and Printers under Hardware and Sound, then select the printer to be used for Bluetooth communication. Right-click and select Properties. Make sure that Printing (HCRP) on the Services sheet is checked. In Windows Vista: Click Control Panel, Bluetooth Devices under Hardware and Sound, then select the printer to be used for Bluetooth communication and click Properties. Make sure that Printing (HCRP) on the Services sheet is checked. In Windows XP: Click Control Panel, Bluetooth Devices under Printers and Other Hardware, then select the printer to be used for Bluetooth communication and click Properties. Make sure that Printing (HCRP) on the Services sheet is checked. If Printing (HCRP) is not checked or the Printing (HCRP) service is not detected, follow the procedure below and register the printer again. 1. Select items from Control Panel as shown below. • In Windows 7, click Control Panel, then Devices and Printers under Hardware and Sound. • In Windows Vista, Control Panel, then Printers under Hardware and Sound. • In Windows XP, click Control Panel, then Printers and Faxes under Printers and Other Hardware. 2. Click the icon of the printer for printing via Bluetooth communication. 3. Remove the printer following the procedure below. • In Windows 7, select Remove device. • In Windows Vista, select Delete from the Organize menu. • In Windows XP, select Delete from the File menu. 4. Authenticate the printer as a Bluetooth device from Control Panel as shown below. • In Windows 7, authenticate the printer as a Bluetooth device on Add a Bluetooth Device in Hardware and Sound under Control Panel. • In Windows Vista or Windows XP, authenticate the printer as a Bluetooth device on Bluetooth Devices, in Control Panel. For more information about the procedure, see Registering the Printer. • This message is displayed when the print job is sent from the Bluetooth device while another print job through the USB port is being printed out. Printing will begin automatically when the print queue is finished.

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When authenticating the printer as a Bluetooth device using
Bluetooth Settings
built in the
computer
"TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit)
For Windows Vista or Windows XP
When authenticating the printer as a
Bluetooth device
in
Control Panel
"BTHnnn (Canon XXX Printer (Copy X))" ("n" is a digit).
When authenticating the printer as a Bluetooth device using
Bluetooth Settings
built in the
computer
"TBPnnn (Canon XXX Printer (Copy X))" ("n" is a digit)
For more information about how to register the printer, see step 4 in Preparation.
6.
Click
OK
.
•
Check 4: Is the message "This document failed to print" displayed?
•
Do not retry printing. Check the Support Code on the LCD.
Clear the error according to
Support Code List
.
•
When you use a Microsoft Bluetooth driver, make sure that the
Printing (HCRP)
service is
effective on your computer.
In Windows 7:
Click
Control Panel
. Select
Devices and Printers
under
Hardware and Sound
, then select the
printer to be used for Bluetooth communication. Right-click and select
Properties
.
Make sure that
Printing (HCRP)
on the
Services
sheet is checked.
In Windows Vista:
Click
Control Panel
,
Bluetooth Devices
under
Hardware and Sound
, then select the printer to
be used for Bluetooth communication and click
Properties
.
Make sure that
Printing (HCRP)
on the
Services
sheet is checked.
In Windows XP:
Click
Control Panel
,
Bluetooth Devices
under
Printers and Other Hardware
, then select the
printer to be used for Bluetooth communication and click
Properties
.
Make sure that
Printing (HCRP)
on the
Services
sheet is checked.
If
Printing (HCRP)
is not checked or the
Printing (HCRP)
service is not detected, follow the
procedure below and register the printer again.
1.
Select items from
Control Panel
as shown below.
•
In Windows 7, click
Control Panel
, then
Devices and Printers
under
Hardware and
Sound
.
•
In Windows Vista,
Control Panel
, then
Printers
under
Hardware and Sound
.
•
In Windows XP, click
Control Panel
, then
Printers and Faxes
under
Printers and Other
Hardware
.
2.
Click the
icon of the printer for printing via Bluetooth communication.
3.
Remove the printer following the procedure below.
•
In Windows 7, select
Remove device
.
•
In Windows Vista, select
Delete
from the
Organize
menu.
•
In Windows XP, select
Delete
from the
File
menu.
4.
Authenticate the printer as a Bluetooth device from
Control Panel
as shown below.
•
In Windows 7, authenticate the printer as a Bluetooth device on
Add a Bluetooth Device
in
Hardware and Sound
under
Control Panel
.
•
In Windows Vista or Windows XP, authenticate the printer as a Bluetooth device on
Bluetooth Devices
, in
Control Panel
.
For more information about the procedure, see Registering the Printer.
•
This message is displayed when the print job is sent from the Bluetooth device while another print
job through the USB port is being printed out.
Printing will begin automatically when the print queue is finished.