Canon PIXMA MX922 Troubleshooting Guide - Page 136

Check 2: Follow the procedure below to connect the machine

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• Check 2: Follow the procedure below to connect the machine and the computer again. 1. Turn the machine off. 2. Unplug the USB cable from the machine and the computer, then connect it again. 3. Turn the machine on. • Check 3: If you cannot resolve the problem, follow the procedure below to reinstall the MP Drivers. 1. Click Cancel. 2. Click Start Over on the Installation Failure screen. 3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. Turn the machine off. 5. Restart the computer. 6. Make sure that you have no application software running. 7. Insert the CD-ROM again, then install the MP Drivers. • In other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM. Note If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.

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•
Check 2: Follow the procedure below to connect the machine and
the computer again.
1.
Turn the machine off.
2.
Unplug the USB cable from the machine and the computer, then connect it
again.
3.
Turn the machine on.
•
Check 3: If you cannot resolve the problem, follow the procedure
below to reinstall the MP Drivers.
1.
Click
Cancel
.
2.
Click
Start Over
on the
Installation Failure
screen.
3.
Click
Exit
on the "PIXMA XXX" screen (where "XXX" is your machine's
name), then remove the CD-ROM.
4.
Turn the machine off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the MP Drivers.
•
In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM.
Note
If the installer was forced to be terminated due to a Windows error, the system may be in an
unstable condition and you may not be able to install the drivers. Restart your computer before
reinstalling.