Canon PIXMA MX922 Troubleshooting Guide - Page 23

Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax • Check 1: Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on. • If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power automatically. • If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the operation panel are lit), reconnect it, then press the ON button to turn on the power. • If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. Important Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted. For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord. Note If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after turning the machine on. For details, see Summary of Reports and Lists. • Check 2: Is the machine's memory full? Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete them from the machine's memory, and have the sender resend the faxes. Document Stored in Machine's Memory • Check 3: Does an error occur during reception? • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause. A Message for Faxing Is Displayed on the LCD • Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists • Check 4: Is the telephone line cable connected to the external device jack? Reconnect it to the telephone line jack. Basic Connection • Check 5: Is a different size of paper from that specified by Page size loaded? If a different size of paper from that specified by Page size is loaded for printing faxes, the received faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the same size of paper as that specified by Page size, then press the OK button on the machine. • Check 6: Is paper loaded? If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.