Canon PIXMA MX922 Troubleshooting Guide - Page 30

If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default. • Check 11: When using a router, connect the printer and computer to the LAN side (same network segment). If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model. • For placement: Make sure that there is no barrier or obstacle between the access point and the machine. Cannot Communicate with the Machine over the Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, the cable is connected to the LAN side of the router. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model. Cannot Print, Scan, or Fax from a Computer Connected to the Network • Check 1: Make sure that the network settings of the computer are correct. For the procedures to set up the computer, refer to the instruction manual of your computer or contact its manufacturer. • Check 2: If the MP Drivers are not installed, install the MP Drivers. Install the MP Drivers with the Setup CD-ROM. • Check 3: When using wireless LAN, make sure that access control is not set to the access point. For the procedures to connect an access point and set it up, refer to the instruction manual of your access point or contact its manufacturer. Note To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC Address of the Computer.