Canon PIXMA MX922 Troubleshooting Guide - Page 93
Error Message Appears and the ScanGear Scanner Driver, Screen Does Not Appear
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Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer. Check 4: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 5: Make sure that MP Drivers is installed. If not installed, install MP Drivers using the Setup CD-ROM. Check 6: Select your scanner or printer on the application's menu. Note The operation may differ depending on the application. Check 7: Make sure that the application is TWAIN-compliant. You cannot open ScanGear (scanner driver) from applications not supporting TWAIN. Check 8: Exit ScanGear if it is running on another application.