Canon S830D S830D Quick Start Guide - Page 62

Troubleshooting

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Troubleshooting Troubleshooting Printed Output Problem Possible Cause Try This Poor print quality Print head clogged Verify that your print head is working properly by printing a Nozzle Check Pattern. See "Printing a Nozzle Check Pattern" on page 43. Try cleaning the print head. See "Cleaning the Print Head" on page 45. If you do not see any improvements, try print head cleaning three times. If there is still no improvement, perform a deep print head cleaning using the Maintenance tab in your printer driver for Windows and the printer utility for Mac OS. Incorrect printer driver settings Altering driver settings may improve the appearance of your printed image. See "Setting Driver Options" on page 8 for instructions on selecting the optimum print mode for your print job. One or more ink tanks are installed in the wrong position or not seated properly Verify that the ink tanks are in the correct color slot. Check that they have been firmly seated. Press down on the ink tanks until they click into place. See "Replacing Ink Tanks" on page 41. Color settings need to be adjusted You can enhance the color on your printout. See "Adjusting Color Balance, Brightness and Saturation" on page 17. Low ink or ink tank may need to be replaced Verify that you have sufficient ink in the ink tanks. See "Monitoring Ink Levels" on page 39. If necessary, replace the ink tanks. See "Replacing Ink Tanks" on page 41. Print head needs to be Perform print head alignment. See "Aligning the Print Head" on aligned page 41. Print head seated incorrectly Reseat the print head. See the "Easy Setup Instructions" in the S830D User's Guide on the Setup Software & User's Guide CD-ROM. Print head may need to be replaced Perform multiple print head cleanings. See "Cleaning the Print Head" on page 45. If problem persist, contact the Canon Customer Care Center. Printout and screen image colors appear differently Incorrect printer driver settings Altering driver settings may improve the appearance of your printed image. See "Setting Driver Options" on page 8 for instructions on selecting the optimum print mode for your print job. One or more ink tanks are installed in the incorrect position or not seated properly Verify that the ink tanks are in the correct color slot. Check that they have been firmly seated. Press down on the ink tanks until they click into place. See "Replacing Ink Tanks" on page 41. Incorrect media type setting or weight Verify that your media is compatible and/or fit for your print job and that the media you are using is selected in the driver. See "Using Specialty Media" on page 3. 58

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58
Troubleshooting
Troubleshooting Printed Output
Problem
Possible Cause
Try This
Poor print quality
Print head clogged
Verify that your print head is working properly by printing a Nozzle
Check Pattern. See “Printing a Nozzle Check Pattern” on page 43.
Try cleaning the print head. See “Cleaning the Print Head” on
page 45. If you do not see any improvements, try print head
cleaning three times. If there is still no improvement, perform a
deep print head cleaning using the Maintenance tab in your
printer driver for Windows and the printer utility for Mac OS.
Incorrect printer driver
settings
Altering driver settings may improve the appearance of your printed
image. See “Setting Driver Options” on page 8 for instructions on
selecting the optimum print mode for your print job.
One or more ink tanks
are installed in the
wrong position or not
seated properly
Verify that the ink tanks are in the correct color slot. Check that
they have been firmly seated. Press down on the ink tanks until
they click into place. See “Replacing Ink Tanks” on page 41.
Color settings need to
be adjusted
You can enhance the color on your printout. See “Adjusting Color
Balance, Brightness and Saturation” on page 17.
Low ink or ink tank
may need to be
replaced
Verify that you have sufficient ink in the ink tanks. See
“Monitoring Ink Levels” on page 39. If necessary, replace the ink
tanks. See “Replacing Ink Tanks” on page 41.
Print head needs to be
aligned
Perform print head alignment. See “Aligning the Print Head” on
page 41.
Print head seated
incorrectly
Reseat the print head. See the “
Easy Setup Instructions
” in the
S830D User’s Guide
on the Setup Software & User’s Guide CD-ROM.
Print head may need to
be replaced
Perform multiple print head cleanings. See “Cleaning the Print
Head” on page 45. If problem persist, contact the Canon Customer
Care Center.
Printout and
screen image
colors appear
differently
Incorrect printer driver
settings
Altering driver settings may improve the appearance of your printed
image. See “Setting Driver Options” on page 8 for instructions on
selecting the optimum print mode for your print job.
One or more ink tanks
are installed in the
incorrect position or
not seated properly
Verify that the ink tanks are in the correct color slot. Check that
they have been firmly seated. Press down on the ink tanks until
they click into place. See “Replacing Ink Tanks” on page 41.
Incorrect media type
setting or weight
Verify that your media is compatible and/or fit for your print job
and that the media you are using is selected in the driver. See
“Using Specialty Media” on page 3.