Canon S830D S830D Quick Start Guide - Page 65

Open the Apple System Profiler, click

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Troubleshooting Problem Possible Cause Cannot install the printer driver (continued) CD-ROM drive not working properly Computer cannot detect a printer port Try This WINDOWS Use My Computer to confirm that the CD-ROM is operating normally: 1. For Windows XP: Click Start, then My Computer, then right-click the CD-ROM drive, then choose Explore from the drop-down menu. For other Windows versions: From the Desktop, double-click My Computer, then right-click the CD-ROM drive, then choose Explore from the dropdown menu. 2. If the files do not appear, refer to your Windows documentation for more information. MAC OS Open the Apple System Profiler, click Devices and Volumes, then verify that the CD-ROM icon appears. Verify that the correct cable is connected to both your printer and your computer, and that the connection is secure. Ensure that the USB cable is connected directly to the computer, bypassing any USB hubs. Verify that the printer is turned on and the POWER lamp is a steady (non-blinking) green. Try plugging the USB cable into another USB port. If this does not handle the problem, exit the installation procedure and reinstall the software again. Also see the S830D User's Guide on the Setup Software & User's Guide CD-ROM for more information. 61

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Troubleshooting
61
Cannot install the
printer driver
(continued)
CD-ROM drive not
working properly
W
INDOWS
Use My Computer to confirm that the CD-ROM is
operating normally:
1.
For Windows XP:
Click
Start
, then
My Computer
, then
right-click the
CD-ROM drive
, then choose
Explore
from the drop-down menu.
For other Windows versions:
From the Desktop,
double-click
My Computer
, then right-click the
CD-ROM
drive
, then choose
Explore
from the drop-
down menu.
2.
If the files do not appear, refer to your Windows
documentation for more information.
M
AC
OS
Open the Apple System Profiler, click
Devices and
Volumes
, then verify that the CD-ROM icon appears.
Computer cannot
detect a printer port
Verify that the correct cable is connected to both your printer and
your computer, and that the connection is secure.
Ensure that the USB cable is connected directly to the computer,
bypassing any USB hubs.
Verify that the printer is turned on and the POWER lamp is a
steady (non-blinking) green.
Try plugging the USB cable into another USB port.
If this does not handle the problem, exit the installation
procedure and reinstall the software again.
Also see the
S830D User’s Guide
on the Setup Software & User’s
Guide CD-ROM for more information.
Problem
Possible Cause
Try This