Compaq nx9010 Maintenance and Service Guide - Page 101

Symptom, Call Center: Suggestions, Repair Center, Likely Causes, Comments, Service Manual - remove hard drive

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Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does not boot from CD in CD/DVD drive Sluggish startup or shutdown Error message such as "Invalid system disk" or "Auto IDE error" Call Center: Suggestions Make sure battery is properly installed and fully charged. Check battery level on battery LEDs. Check battery contacts. If available, try another battery. Make sure floppy disk is bootable. Use BIOS Setup to check default boot order. Make sure CD is bootable. Use BIOS Setup to check default boot order. Restart notebook. Use Tools tab in disk's Properties sheet to check hard disk. Use Disk Defragmenter to optimize hard disk. Delete temporary and unneeded files. Check for disk in floppy drive. Check boot order in BIOS Setup. Remove and reinstall hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. Repair Center: Comments Make sure floppy drive is installed and connected correctly. Make sure CD/DVD is installed and connected correctly. If notebook boots from floppy drive, check for corrupt files on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Password removal is restricted to certain sites. See page 5-2. Power Service Manual Troubleshooting and Diagnostics 3-9

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Service Manual
Troubleshooting and Diagnostics
3-9
Symptom
Call Center: Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Does not boot on
battery, but boots
on AC
Make sure battery is properly
installed and fully charged.
Check battery level on battery
LEDs.
Check battery contacts. If
available, try another battery.
Battery or contacts
Motherboard
Does not boot from
floppy drive
Make sure floppy disk is
bootable.
Use BIOS Setup to check
default boot order.
Floppy disk or floppy
drive
Motherboard.
Make sure floppy
drive is installed and
connected correctly.
Does not boot from
CD in CD/DVD drive
Make sure CD is bootable.
Use BIOS Setup to check
default boot order.
Restart notebook.
CD/DVD drive
Motherboard
Make sure CD/DVD
is installed and
connected correctly.
Sluggish startup or
shutdown
Use Tools tab in disk’s
Properties sheet to check hard
disk. Use Disk Defragmenter to
optimize hard disk.
Delete temporary and
unneeded files.
Hard drive
Error message such
as “Invalid system
disk” or “Auto IDE
error”
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Hard drive contacts
Hard drive
If notebook boots
from floppy drive,
check for corrupt files
on hard drive, use
Recovery
CDs to
reinstall factory
software onto hard
drive, replace hard
drive.
Password forgotten
Verify proper ownership, and
then follow removal
procedure with owner
and record appropriate
data—see page 5-2.
User must call
Technical Support
and provide
proof of ownership.
Password removal
is restricted to certain
sites.
See page 5-2.
Power