Compaq nx9010 Maintenance and Service Guide - Page 96
Checking for Customer Abuse, Troubleshooting and Diagnostics, Service Manual
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Checking for Customer Abuse Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case: • If the shipping box is seriously damaged, customer abuse cannot be declared. • If the damage could have a cause other than customer abuse, customer abuse cannot be declared. • If the notebook shows any of the following, customer abuse is declared: Missing parts Broken plastic parts Parts not original to the notebook Damaged or missing keys on the keyboard Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook. NOTE: Parts damaged by customer abuse are not covered by the warranty. 3-4 Troubleshooting and Diagnostics Service Manual
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3-4
Troubleshooting and Diagnostics
Service Manual
Checking for Customer Abuse
Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
•
If the shipping box is seriously damaged, customer abuse
cannot
be declared.
•
If the damage
could have
a cause other than customer abuse, customer abuse
cannot
be declared.
•
If the notebook shows any of the following, customer abuse is declared:
±
Missing parts
±
Broken plastic parts
±
Parts not original to the notebook
±
Damaged or missing keys on the keyboard
Table 3-3 lists additional criteria for determining customer abuse to specific parts of the notebook.
NOTE:
Parts damaged by customer abuse are not covered by the warranty.