Compaq nx9010 Maintenance and Service Guide - Page 95

Troubleshooting, Basic Troubleshooting Steps

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Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, follow the basic troubleshooting steps shown below. Check the customer's description of the problem and any supporting information. Check for customer abuse. Try to duplicate the customer's problem. Troubleshoot the problem using: - Diagnostic tools. - Troubleshooting suggestions. Verify the repair by testing the functionality of the complete unit. Figure 3-1. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3

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Service Manual
Troubleshooting and Diagnostics
3-3
Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair,
follow the basic troubleshooting steps shown below.
Check the customer’s description
of the problem and any supporting
information.
Try to duplicate the customer’s
problem.
Troubleshoot the problem using:
- Diagnostic tools.
- Troubleshooting suggestions.
Verify the repair by testing the
functionality of the complete unit.
Check for customer abuse.
Figure 3-1. Basic Troubleshooting Steps