Dell PowerEdge MX840c EMC PowerEdge MX840c Installation and Service Manual - Page 140

Getting help, Contacting Dell, Documentation feedback, Receiving automated support

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9 Getting help Topics: • Contacting Dell • Documentation feedback • Receiving automated support with SupportAssist • Accessing system information by using QRL • Quick Resource Locator for the PowerEdge MX840c sled • Recycling or End-of-Life service information Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues: Steps 1. Go to www.dell.com/support/home 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support: a. Enter your system Service Tag in the Enter your Service Tag field. b. Click Submit. The support page that lists the various support categories is displayed. 4. For general support: a. Select your product category. b. Select your product segment. c. Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a. Click Global Technical Support b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Receiving automated support with SupportAssist Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits: ● Automated issue detection - SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both proactively and predictively. 140 Getting help

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Getting help
Topics:
•
Contacting Dell
•
Documentation feedback
•
Receiving automated support with SupportAssist
•
Accessing system information by using QRL
•
Quick Resource Locator for the PowerEdge MX840c sled
•
Recycling or End-of-Life service information
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection,
you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or
customer service issues:
Steps
1.
Go to
www.dell.com/support/home
2.
Select your country from the drop-down menu on the lower right corner of the page.
3.
For customized support:
a.
Enter your system Service Tag in the
Enter your Service Tag
field.
b.
Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a.
Select your product category.
b.
Select your product segment.
c.
Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a.
Click
Global Technical Support
b.
The
Contact Technical Support
page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.
Documentation feedback
You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click
Send Feedback
to send your feedback.
Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server,
storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive
the following benefits:
●
Automated issue detection
— SupportAssist monitors your Dell EMC devices and automatically detects hardware issues,
both proactively and predictively.
9
140
Getting help