Dell S5148F-ON OS10 Enterprise Edition User Guide Release 10.3.2E-R1 - Page 532
Support bundle, Event notifications, notifications
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Parameters Default Command Mode Usage Information Example territory - Enter the territory for the company. Not configured CONFIG-SUPPORT-ASSIST The no version of this command removes the company territory configuration. OS10(conf-support-assist)# contact-company name Eureka OS10(conf-support-assist-Eureka)# territory west Supported Releases 10.2.0E or later Support bundle The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar file that collects Linux system configuration and diagnostics information, as well as show command output to send to Dell Technical Support. To send Dell Technical Support troubleshooting details about the Linux system configuration and OS10 diagnostics, generate an sosreport tar file. 1 Generate the tar file in EXEC mode. generate support-bundle 2 Verify the generated file in EXEC mode. dir supportbundle 3 Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode. copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle. Event notifications Event notifications for the generate support-bundle command are processed at the start and end of the bundle they support, and reports either success or failure. Support bundle generation start event Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate supportbundle execution has started successfully:All Plugin options disabled Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate supportbundle execution has started successfully:All Plugin options enabled sosreport generation start event May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output collection task completed; sosreport execution task started:All Plugin options disabled May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output collection task completed; sosreport execution task started:All Plugin options enabled Support bundle generation successful event Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate supportbundle execution has completed successfully:All Plugin options disabled Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate supportbundle execution has completed successfully:All Plugin options enabled Support bundle generation failure Apr 19 17:0:14: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_FAILURE: Failure in generate support-bundle execution:All Plugin options disabled 532 Troubleshoot OS10