Dell S5148F-ON OS10 Enterprise Edition User Guide Release 10.3.2E-R1 - Page 532

Support bundle, Event notifications, notifications

Page 532 highlights

Parameters Default Command Mode Usage Information Example territory - Enter the territory for the company. Not configured CONFIG-SUPPORT-ASSIST The no version of this command removes the company territory configuration. OS10(conf-support-assist)# contact-company name Eureka OS10(conf-support-assist-Eureka)# territory west Supported Releases 10.2.0E or later Support bundle The Support Bundle is based on the sosreport tool. Use the Support Bundle to generate an sosreport tar file that collects Linux system configuration and diagnostics information, as well as show command output to send to Dell Technical Support. To send Dell Technical Support troubleshooting details about the Linux system configuration and OS10 diagnostics, generate an sosreport tar file. 1 Generate the tar file in EXEC mode. generate support-bundle 2 Verify the generated file in EXEC mode. dir supportbundle 3 Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode. copy supportbundle://sosreport-filename.tar.gz tftp://server-address/path Use the delete supportbundle://sosreport-filename.tar.gz command to delete a generated support bundle. Event notifications Event notifications for the generate support-bundle command are processed at the start and end of the bundle they support, and reports either success or failure. Support bundle generation start event Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate supportbundle execution has started successfully:All Plugin options disabled Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate supportbundle execution has started successfully:All Plugin options enabled sosreport generation start event May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output collection task completed; sosreport execution task started:All Plugin options disabled May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output collection task completed; sosreport execution task started:All Plugin options enabled Support bundle generation successful event Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate supportbundle execution has completed successfully:All Plugin options disabled Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate supportbundle execution has completed successfully:All Plugin options enabled Support bundle generation failure Apr 19 17:0:14: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_FAILURE: Failure in generate support-bundle execution:All Plugin options disabled 532 Troubleshoot OS10

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Parameters
territory
— Enter the territory for the company.
Default
Not
configured
Command Mode
CONFIG-SUPPORT-ASSIST
Usage Information
The
no
version of this command removes the company territory
configuration.
Example
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# territory west
Supported Releases
10.2.0E or later
Support bundle
The Support Bundle is based on the
sosreport
tool. Use the Support Bundle to generate an
sosreport
tar
file
that collects Linux
system
configuration
and diagnostics information, as well as
show
command output to send to Dell Technical Support.
To send Dell Technical Support troubleshooting details about the Linux system
configuration
and OS10 diagnostics, generate an
sosreport
tar
file.
1
Generate the tar
file
in EXEC mode.
generate support-bundle
2
Verify the generated
file
in EXEC mode.
dir supportbundle
3
Send the support bundle using FTP/SFTP/SCP/TFTP in EXEC mode.
copy supportbundle://sosreport-
filename
.tar.gz tftp://
server-address
/
path
Use the
delete supportbundle://sosreport-
filename
.tar.gz
command to delete a generated support bundle.
Event
notifications
Event
notifications
for the
generate support-bundle
command are processed at the start and end of the bundle they support, and
reports either success or failure.
Support bundle generation start event
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate support-
bundle execution has started successfully:All Plugin options disabled
Apr 19 16:57:55: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_STARTED: generate support-
bundle execution has started successfully:All Plugin options enabled
sosreport generation start event
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options disabled
May 11 22:9:43: %Node.1-Unit.1:PRI:OS10 %log-notice:SOSREPORT_GEN_STARTED: CLI output
collection task completed; sosreport execution task started:All Plugin options enabled
Support bundle generation successful event
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate support-
bundle execution has completed successfully:All Plugin options disabled
Apr 19 17:0:9: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_COMPLETED: generate support-
bundle execution has completed successfully:All Plugin options enabled
Support bundle generation failure
Apr 19 17:0:14: %Node.1-Unit.1:PRI:OS10 %log-notice:SUPPORT_BUNDLE_FAILURE: Failure in generate
support-bundle execution:All Plugin options disabled
532
Troubleshoot OS10