HP Integrity rx2800 Installation Guide - Page 63

Support and other resources, Contacting HP, Before you contact HP, HP contact information

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3 Support and other resources Contacting HP Before you contact HP Be sure to have the following information available before you call contact HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error message • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://www.hp.com/country/us/en/ wwcontact. html). For HP technical support: • In the United States, for contact options see the Contact HP United States webpage (http:// welcome. hp.com/country/us/en/contact_us.html). To contact HP by phone: - Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. - If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps). • In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/ country/us/en/wwcontact.html). Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/country/us/en/contact_us.html. After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources. HP Insight Remote Support Software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country. The software is available in two variants: • HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1-50 servers. Ideal for customers who can benefit Contacting HP 63

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3 Support and other resources
Contacting HP
Before you contact HP
Be sure to have the following information available before you call contact HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error message
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
See the Contact HP worldwide (in English) webpage (
http://www
.hp.com/country/us/en/
wwcontact.
html
).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage (
http://
w
elcome.
hp.com/country/us/en/contact_us.html
). To contact HP by phone:
—
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days
a week. For continuous quality improvement, calls may be recorded or monitored.
—
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (
http://www
.hp.com/hps
).
•
In other locations, see the Contact HP worldwide (in English) webpage (
http://
w
elcome.hp.com/
country/us/en/wwcontact.html
).
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www
.hp.com/country/us/en/contact_us.html
.
After registering, you will receive email notification of product enhancements, new driver
versions, firmware updates, and other product resources.
HP Insight Remote Support Software
HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support
supplements your monitoring, 24x7 to ensure maximum system availability by providing
intelligent event diagnosis, and automatic, secure submission of hardware event notifications to
HP, which will initiate a fast and accurate resolution, based on your product’s service level.
Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured
and available in your country. The software is available in two variants:
•
HP Insight Remote Support Standard: This software supports server and storage devices
and is optimized for environments with 1-50 servers. Ideal for customers who can benefit
Contacting HP
63