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HP Photosmart A640 User Guide - Page 67

Troubleshooting, Software installation issues, The installation failed

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Troubleshooting 8 Troubleshooting Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. TIP: HP recommends using a USB cable 3 meters (10 feet) or less in length. Using a longer USB cable may cause errors. This section contains the following topics: • Software installation issues • Printing and hardware issues • Bluetooth printing problems Software installation issues This section contains the following topics: • The installation failed • The Found New Hardware Wizard appears when I connect the printer to a Windows computer. • The printer does not appear in Printers and Faxes (Windows only) • The installation did not start automatically • The software installation starts each time I connect the printer to my computer, but I have already successfully installed the software. • I want to attach the printer to my computer to transfer photos only, but the software installation program keeps appearing The installation failed Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn off virus software • Solution 2: Accept the license agreement during installation • Solution 3: Retry the installation Solution 1: Turn off virus software Solution: 1. Uninstall the printer software: Windows users a. From the Windows Start menu, go to Programs > HP > HP Photosmart A640 series > Uninstall. b. Follow the onscreen instructions. Troubleshooting 65

Section	Page
Contents	3
HP Photosmart A640 series User Guide	7
Get started	9
How do I?	9
Find more information	9
The Photosmart at a glance	10
Control panel buttons and indicator lights	11
The HP TouchSmart screen	11
Use the touch screen	12
Use the stylus	12
Photosmart Menu	14
The touch screen frame	14
Thumbnail view and 1-up view	16
Photo icons	17
Setup Menu	17
How to use the Setup Menu	18
Setup menu options	19
Paper basics	23
Choose the best paper for the job	23
Load your paper	23
Print from a Bluetooth device	27
What you need for a Bluetooth connection	27
Connect the HP Photosmart A640 series to your Bluetooth device	27
Print photos from a Bluetooth device	28
Print without a computer	29
Print from a memory card	29
Supported memory cards	30
Insert a memory card	30
Print photos from a memory card or USB device	31
Remove a memory card	34
Save photos from a memory card to another device	34
Print from a PictBridge-certified camera or device	34
Get creative	35
Add frames	36
Add captions	36
Draw on photos	38
Add clip art	39
Use Design Gallery	39
Specialty printing projects	40
Create albums	41
Create Greeting Cards	43
Passport photos	44
Panoramic photos	44
Photo stickers	45
Create Photo Layouts	46
Video Frame prints	46
Enhance or edit your photos	47
Use Photo Fix	47
Crop a photo	47
Remove red-eye from your photos	48
Use Pet Eye Fix	48
Adjust photo brightness	48
Touch up a photo	48
Create and view slide shows	49
Print from a computer	51
Printer software	51
Transfer photos to a computer	51
Enhance your photos	53
Change the print settings for the print job	54
Change the print quality	54
Change the paper type	55
Change the paper size	55
Print photos	56
Print borderless photos	56
Print photos with a border	57
Print panoramic photos	58
Print on index cards and other small media	59
Maintenance	61
Align the print cartridge	61
Clean the print cartridge automatically	61
View estimated ink levels	62
View printer status	62
Insert or replace the print cartridge	62
Get print cartridge ordering information	64
Print a test page	65
Print a sample page	65
Store the printer and print cartridge	65
Store the printer	65
Store the print cartridge	65
Remove ink from your skin and clothing	66
Troubleshooting	67
Software installation issues	67
The installation failed	67
The Found New Hardware Wizard appears when I connect the printer to a Windows computer.	68
The printer does not appear in Printers and Faxes (Windows only)	69
The installation did not start automatically	69
Printing and hardware issues	71
The printer is plugged in, but it will not turn on.	71
The printout did not appear	73
The computer and printer lost communication	73
The printer would not print when it was connected to the computer with a USB cable through another U ...	74
An Unknown device message appeared (Windows only)	74
The document or photo did not print using the selected default print settings	75
The printer did not print borderless photos	76
Could not save photos from the computer to the memory card	76
A blank page came out of the printer	77
Parts of the printed document are missing or are in the wrong place	77
Print quality is poor	77
Bluetooth printing problems	78
My Bluetooth device cannot find the printer.	78
Shop for ink supplies	81
HP support and warranty	83
Check the HP support Web site first	83
HP support by phone	83
Phone support period	83
Placing a call	84
After the phone support period	84
Additional warranty options	84
Specifications	85
System requirements	85
Printer specifications	85
Regulatory and environmental information	87
Regulatory notices	87
Regulatory model identification number	87
FCC statement	88
VCCI (Class B) compliance statement for users in Japan	88
Notice to users in Japan about power cord	88
Notice to users in Korea	89
LED indicator statement	89
Environmental product stewardship program	89
Eco-Tips	89
Paper use	90
Plastics	90
Material safety data sheets	90
Recycling program	90
HP inkjet supplies recycling program	90
Power consumption	90
Disposal of Waste Equipment by Users in Private Households in the European Union	92
Chemical Substances	92
Toxic and hazardous substance table	93
EU Declaration of Conformity	93