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HP Rp5700 HP rp5700 Business System Service Reference Guide, 1st Edition - Page 149

Troubleshooting Without Diagnostics, Safety and Comfort, Before You Call for Technical Support - technical guide

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D Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to POST Error Messageson page 129. Safety and Comfort WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide on the Documentation and Diagnostics CD and available on the Web site at http://www.hp.com/ergo, for more information on choosing a workspace and creating a safe and comfortable work environment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. For more information, refer to Safety & Regulatory Information on the Documentation and Diagnostics CD. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the diagnostics utility. Refer to HP Insight Diagnostics on page 17 for more information. ● Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information. ● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to POST Error Messages on page 129 for more information. ● If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, change out the monitor with a monitor that you know is functioning properly. ● If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. ● If you recently installed new software, uninstall the software and see if the computer functions properly. ENWW Safety and Comfort 139

Section	Page
Install the Operating System	11
Installing or Upgrading Device Drivers	11
Downloading Microsoft Windows Updates	12
Transferring Files and Settings	12
Creating a Disc Recovery Set	12
Computer Setup (F10) Utility	15
Computer Setup (F10) Utilities	15
Using Computer Setup (F10) Utilities	16
Computer Setup—File	17
Computer Setup—Storage	18
Computer Setup—Security	21
Computer Setup—Power	23
Computer Setup—Advanced	24
Recovering the Configuration Settings	26
HP Insight Diagnostics	27
HP Insight Diagnostics	27
Accessing HP Insight Diagnostics	27
Survey Tab	28
Test Tab	28
Status Tab	29
Log Tab	30
Help Tab	30
Saving and Printing Information in HP Insight Diagnostics	30
Downloading the Latest Version of HP Insight Diagnostics	31
Protecting the Software	31
Restoring the Software	31
Desktop Management	33
Initial Configuration and Deployment	33
HP OpenView Agent	34
Altiris Deployment Solution Agent	34
HP Backup and Recovery Manager	35
Remote System Installation	36
Software Updating and Management	36
HP Client Management Interface	36
HP System Software Manager	37
HP Client Manager	37
HP ProtectTools Security Manager	38
HP Client Management Premium Suite	39
HP Client Foundation Suite	39
HP OpenView Client Configuration Manager	39
HP Client Catalog for SMS	40
HP OpenView PC Configuration Management Solution	40
Intel vPro-branded PCs with Active Management Technology	40
Proactive Change Notification	42
Subscriber’s Choice	42
Retired Solutions	42
ROM Flash	42
Remote ROM Flash	42
HPQFlash	43
Boot Block Emergency Recovery Mode	43
Replicating the Setup	44
Copying to Single Computer	44
Copying to Multiple Computers	44
Creating a Bootable Device	45
Supported USB Flash Media Device	45
Unsupported USB Flash Media Device	47
Dual-State Power Button	48
HP Web Site Support	48
Industry Standards	49
Asset Tracking and Security	49
Password Security	51
Establishing a Setup Password Using Computer Setup	52
Establishing a Power-On Password Using Computer Setup	52
Entering a Power-On Password	52
Entering a Setup Password	52
Changing a Power-On or Setup Password	53
Deleting a Power-On or Setup Password	54
National Keyboard Delimiter Characters	54
Clearing Passwords	54
DriveLock	55
Using DriveLock	55
DriveLock Applications	55
Smart Cover Sensor	56
Setting the Smart Cover Sensor Protection Level	56
Smart Cover Lock	56
Locking the Smart Cover Lock	57
Unlocking the Smart Cover Lock	57
Using the Smart Cover FailSafe Key	57
Cable Lock Provision	58
Fingerprint Identification Technology	58
Fault Notification and Recovery	58
Drive Protection System	58
Surge-Tolerant Power Supply	58
Thermal Sensor	58
Serial and Parallel ATA Drive Guidelines and Features	59
SATA Hard Drives	59
SATA Hard Drive Cables	60
SATA Data Cable	60
SATA Power Cable	60
PATA Device Information	61
ATA SMART Drives	61
Hard Drive Capacities	61
Identifying the Chassis, Routine Care, and Disassembly Preparation	63
Chassis Designations	63
rp5700	63
Electrostatic Discharge Information	64
Generating Static	64
Preventing Electrostatic Damage to Equipment	64
Personal Grounding Methods and Equipment	65
Grounding the Work Area	65
Recommended Materials and Equipment	65
Operating Guidelines	66
Routine Care	67
General Cleaning Safety Precautions	67
Cleaning the Computer Case	67
Cleaning the Keyboard	67
Cleaning the Monitor	68
Cleaning the Mouse	68
Service Considerations	68
Power Supply Fan	68
Tools and Software Requirements	68
Screws	69
Cables and Connectors	69
Hard Drives	69
Lithium Coin Cell Battery	70
Removal and Replacement Procedures — Small Form Factor (SFF) Chassis	71
Preparation for Disassembly	71
External Security Devices	72
Installing a Cable Lock	72
Installing a Padlock	73
Computer Cover	74
Front Drive Bezel	75
Front Bezel Assembly	76
Cable Management	77
Cable Connections	78
Memory	79
DIMMs	79
DDR2-SDRAM DIMMs	79
Populating DIMM Sockets	80
Installing DIMMs	81
Expansion Cards	84
Introduction	84
ADD2, SDVO, or PCI Express Expansion Card	85
PCI Card in the Riser Card Cage	88
USB PlusPower Ports	92
PCI Riser Card Cage Assembly	95
Powered Serial Ports	96
Configuring Power to a Serial Port	97
Drives	103
Drive Positions	103
Installing and Removing Drives	103
Optical Drive	105
Primary 3.5-Inch Internal Hard Drive	107
Secondary 3.5-Inch Internal Hard Drive	110
Fan Shroud	113
Chassis Fan	114
Power Switch	115
Front USB Connector	116
Speaker	117
Heatsink	118
Processor	119
Power Supply	121
System Board	122
Battery	123
Type 1 Battery Holder	124
Type 2 Battery Holder	124
Type 3 Battery Holder	125
Connector Pin Assignments	127
Keyboard	127
Mouse	127
Ethernet RJ-45	128
Parallel Interface	128
Serial Interface, Powered and Non-Powered	129
USB	129
Microphone	129
Headphone	129
Line-in Audio	130
Line-out Audio	130
External Infrared Transceiver	130
Monitor	131
ATA/ATAPI (IDE) Standard Drive Cable	132
24-Pin Power	132
6-Pin Power (for CPU)	133
SATA Data and Power	133
PCI Express, Pin A	134
PCI Express, Pin B	135
DVI Connector	136
Power Cord Set Requirements	137
General Requirements	137
Japanese Power Cord Requirements	137
Country-Specific Requirements	138
POST Error Messages	139
Power-On Self-Test (POST)	139
POST Numeric Codes and Text Messages	140
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	146
Troubleshooting Without Diagnostics	149
Safety and Comfort	149
Before You Call for Technical Support	149
Helpful Hints	150
Solving General Problems	152
Solving Power Problems	156
Solving Hard Drive Problems	157
Solving Media Card Reader Problems	159
Solving Display Problems	161
Solving Audio Problems	165
Solving Printer Problems	167
Solving Keyboard and Mouse Problems	168
Solving Hardware Installation Problems	170
Solving Network Problems	172
Solving Memory Problems	175
Solving Processor Problems	176
Solving CD-ROM and DVD Problems	176
Solving Drive Key Problems	179
Solving Front Panel Component Problems	180
Solving Internet Access Problems	181
Solving Software Problems	183
Contacting Customer Support	184
System Board and Riser Board Reference Designators	185

Match case Limit results 1 per page

Troubleshooting Without Diagnostics

This chapter provides information on how to identify and correct minor problems, such as diskette drive,

hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems

with the computer, refer to the tables in this chapter for probable causes and recommended solutions.

NOTE:

For information on specific error messages that may appear on the screen during Power-On

Self-Test (POST) at startup, refer to

POST Error Messages

on page

129

Safety and Comfort

WARNING!

Misuse of the computer or failure to establish a safe and comfortable work environment

may result in discomfort or serious injury. Refer to the

Safety & Comfort Guide

on the

Documentation

and Diagnostics CD

and available on the Web site at

http://www.hp.com/

ergo

, for more information on

choosing a workspace and creating a safe and comfortable work environment. This equipment has been

tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC

Rules. For more information, refer to

Safety & Regulatory Information

on the

Documentation and

Diagnostics CD

Before You Call for Technical Support

If you are having problems with the computer, try the appropriate solutions below to try to isolate the

exact problem before calling for technical support.

●

Run the diagnostics utility. Refer to

HP Insight Diagnostics

on page

for more information.

●

Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the

Computer Setup

(F10) Utility Guide

on the

Documentation and Diagnostics CD

for more information.

●

Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights

are error codes that will help you diagnose the problem. Refer to

POST Error Messages

on page

129

for more information.

●

If the screen is blank, plug the monitor into a different video port on the computer if one is available.

Or, change out the monitor with a monitor that you know is functioning properly.

●

If you are working on a network, plug another computer with a different cable into the network

connection. There may be a problem with the network plug or cable.

●

If you recently added new hardware, remove the hardware and see if the computer functions

properly.

●

If you recently installed new software, uninstall the software and see if the computer functions

properly.

ENWW

Safety and Comfort

139