HP Rp5700 HP rp5700 Business System Service Reference Guide, 1st Edition - Page 169

Solving Mouse Problems, Table D-9

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Table D-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the up or down arrow key to select Shut Down and then press the Enter key. 3. Use the up or down arrow key to select the Shut Down option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Wireless device error. 1. Check the software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and mouse. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. ENWW Solving Keyboard and Mouse Problems 159

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Table D-9
Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Solution
Mouse connector is not properly plugged into the back of the
computer.
Shut down the computer using the keyboard.
1.
Press the
Ctrl
and
Esc
keys at the same time (or press
the
Windows logo
key) to display the
Start
menu.
2.
Use the
up
or
down arrow
key to select
Shut Down
and
then press the
Enter
key.
3.
Use the
up
or
down arrow
key to select the
Shut Down
option and then press the
Enter
key.
4.
After the shutdown is complete, plug the mouse
connector into the back of the computer (or the keyboard)
and restart.
Program in use has stopped responding to commands.
Shut down the computer using the keyboard then restart the
computer.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the
internal components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and conditions.
Wireless device error.
1.
Check the software, if available, for device status.
2.
Check/replace device batteries.
3.
Reset receiver and mouse.
Computer is in
standby
mode.
Press the power button to resume from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode,
do not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.
ENWW
Solving Keyboard and Mouse Problems
159