HP Rp5700 HP rp5700 Business System Service Reference Guide, 1st Edition - Page 159

Solving Media Card Reader Problems

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Table D-3 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Solving Media Card Reader Problems Table D-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP. Cause Solution By default, Windows XP will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows XP. A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/Memory Stick/ PRO card. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position. Can not write to the media card. Cause The media card is a read-only memory (ROM) card. Solution Check the manufacturer's documentation included with your card to see if it writable. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong Ensure that the card is inserted properly with the gold contact slot, or is not supported. on the correct side. The green LED will light if inserted properly. ENWW Solving Media Card Reader Problems 149

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Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
off the power. To restart the computer, press the power button
again.
Solving Media Card Reader Problems
Table D-4
Solving Media Card Reader Problems
Media card will not work in a digital camera after formatting it in Microsoft Windows XP.
Cause
Solution
By default, Windows XP will format any media card with a
capacity greater than 32MB with the FAT32 format. Most digital
cameras use the FAT (FAT16 & FAT12) format and can not
operate with a FAT32 formatted card.
Either format the media card in the digital camera or select FAT
file system to format the media card in a computer with
Windows XP.
A write-protected or locked error occurs when attempting to write to the media card.
Cause
Solution
Media card is locked. Locking the media card is a safety feature
that prevents writing to and deleting from an SD/Memory Stick/
PRO card.
If using an SD card, make sure that the lock tab located on the
right of the SD card is not in the locked position. If using a
Memory Stick/PRO card, make sure that the lock tab located
on the bottom of the Memory Stick/PRO card is not in the
locked position.
Can not write to the media card.
Cause
Solution
The media card is a read-only memory (ROM) card.
Check the manufacturer’s documentation included with your
card to see if it writable.
Unable to access data on the media card after inserting it into a slot.
Cause
Solution
The media card is not inserted properly, is inserted in the wrong
slot, or is not supported.
Ensure that the card is inserted properly with the gold contact
on the correct side. The green LED will light if inserted properly.
Table D-3
Solving Hard Drive Problems (continued)
ENWW
Solving Media Card Reader Problems
149