HP StorageWorks MSA2012i HP StorageWorks 2000 Modular Smart Array Reference Gu - Page 223

Saving Log Information to a File You can save the following types of log information to a file: ■ Device status summary, which includes basic status and configuration information for the system. ■ Event logs from both controllers when in active-active mode. ■ Debug logs from both controllers when in active-active mode. ■ Boot logs, which show the startup sequence for each controller. ■ Up to four critical error dumps from each controller. These will exist only if critical errors have occurred. ■ Management Controller traces, which trace interface activity between the controllers' internal processors and activity on the management processor. Note - The controllers share one memory buffer for gathering log data and for loading firmware. Do not try to perform more than one save-logs operation at a time, or to perform a firmware-update operation while performing a save-logs operation. Doing so will display a "buffer busy" error. To save log information to a file: 1. Select Manage > Utilities > Debug Utilities > Save Logs To File. 2. Type contact information and comments to include in the log information file. Contact information provides the support representatives who are reviewing the file a means to identify who saved the log. Comments can explain why the logs are being saved and include pertinent information about system faults. 3. Under File Contents, select the logs to include in the file. By default, all logs are selected. Note - Select logs judiciously. Gathering log data can be a lengthy operation, especially if the system is performing I/O. 4. Click Generate Log Information. When processing is complete, a summary page is displayed. 5. Review the summary of contact information, comments, and selected logs. 6. Click Download Selected Logs To File. 7. If prompted to open or save the file, click Save. Chapter 7 Troubleshooting Using SMU 223