HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Remote Web Console User Gui - Page 132

Troubleshooting, General Troubleshooting, General Error Conditions and Recommended Actions

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6 Troubleshooting This chapter describes how to troubleshoot problems with Remote Web Console. • "General Troubleshooting" (page 132) • "Calling HP Technical Support" (page 138) General Troubleshooting For troubleshooting information on the storage system, see the HP StorageWorks XP24000/XP20000 Disk Array Owner Guide. For a complete list of Remote Web Console error codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes. The user is responsible for the operation and normal maintenance of the Remote Web Console computer. Here are some guidelines for troubleshooting the Remote Web Console computer: • Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly attached, and that the LAN is operating properly. • Reboot the computer. Close any programs that are not responding. If necessary, reboot the Remote Web Console computer and restart the Remote Web Console Java application program. • Check for any general error conditions. Table 36 (page 133) describes some general error conditions, along with the recommended resolution for each item. If you are still unable to resolve an error condition, call HP technical support for assistance (see "Calling HP Technical Support" (page 138) for contact information). • Check the status lamp on the Remote Web Console main window. If the color of the lamp becomes yellow ( ) or red ( ), confirm the severity level of the disk controller and disk array unit on the Alerts window (see "Alerts Window" (page 67)). If you are unable to resolve an error condition, contact HP technical support. • Download the Remote Web Console trace files using the FD Dump Tool. If you are unable to resolve an error condition, first copy the Remote Web Console configuration information onto floppy disks using the FD Dump Tool (see "Downloading Trace Files Using the FD Dump Tool" (page 110)). Contact HP technical support (see "Calling HP Technical Support" (page 138)), and give the information on the floppy disks to the HP service personnel. General Error Conditions and Recommended Actions Table 36 (page 133) lists error conditions that might occur and the probable cause and/or recommended actions to correct them. 132 Troubleshooting

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6 Troubleshooting
This chapter describes how to troubleshoot problems with Remote Web Console.
•
“General Troubleshooting” (page 132)
•
“Calling HP Technical Support” (page 138)
General Troubleshooting
For troubleshooting information on the storage system, see the
HP StorageWorks
XP24000/XP20000 Disk Array Owner Guide
. For a complete list of Remote Web Console error
codes, see the
HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes
.
The user is responsible for the operation and normal maintenance of the Remote Web Console
computer. Here are some guidelines for troubleshooting the Remote Web Console computer:
•
Check the cabling and the LAN.
Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
•
Reboot the computer.
Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart the Remote Web Console Java application program.
•
Check for any general error conditions.
Table 36 (page 133)
describes some general error
conditions, along with the recommended resolution for each item. If you are still unable to
resolve an error condition, call HP technical support for assistance (see
“Calling HP Technical
Support” (page 138)
for contact information).
•
Check the status lamp on the Remote Web Console main window.
If the color of the lamp
becomes yellow (
) or red (
), confirm the severity level of the disk controller and disk array
unit on the Alerts window (see
“Alerts Window” (page 67)
). If you are unable to resolve an
error condition, contact HP technical support.
•
Download the Remote Web Console trace files using the FD Dump Tool.
If you are unable to
resolve an error condition, first copy the Remote Web Console configuration information onto
floppy disks using the FD Dump Tool (see
“Downloading Trace Files Using the FD Dump Tool”
(page 110)
). Contact HP technical support (see
“Calling HP Technical Support” (page 138)
),
and give the information on the floppy disks to the HP service personnel.
General Error Conditions and Recommended Actions
Table 36 (page 133)
lists error conditions that might occur and the probable cause and/or
recommended actions to correct them.
132
Troubleshooting