HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Remote Web Console User Gui - Page 136

Incorrect Display / Disoperation During the Web Browser Operation, Probable Cause / Recommended Action

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Table 36 General Error Conditions (continued) Error Condition The commands in the Go menu are unavailable. Probable Cause / Recommended Action The required program product options might not be installed or an error might occur on the window that is displayed after clicking the command. Make sure that all the required program product options are installed. If they are installed, perform one of the following operations: • Click the Refresh command in the File menu. • Click the Refresh All command in the File menu • Log in to Remote Web Console again. After dragging and dropping objects to another location or area, the scroll bar on that location becomes unusable. Close all dialog boxes, and then log in to Remote Web Console again. The items in a list are not synchronized with a scroll bar. Click the scroll buttons ( or ) above and below the scroll bar. A focus disappears from the edit box. Close all dialog boxes, and then log in to Remote Web Console again. The display of the web browser Log out of Remote Web Console, and then log in again. If this error occurs becomes incorrect because some GUI before you log in to Remote Web Console, close all dialog boxes and then log items, such as labels and icons, cannot in to Remote Web Console. be downloaded properly. The characters are unreadable because they are overlapped or garbled. Log out of Remote Web Console, and then log in again. The characters are garbled in a window where a tree is displayed. Click the Refresh command in the File menu. When you switch windows from one window to the Remote Web Console window, the Remote Web Console window is not redrawn. Close all windows, and then log in to Remote Web Console again. Even though you have clicked Apply to execute the changing settings operation, the new settings are not displayed on the Remote Web Console window. Click the Refresh command in the File menu. The dialog box that says Loading... is A Remote Web Console message box other than the dialog box that says displayed for a long period of time. Loading... might be displayed behind this window. Press the Alt key and Tab key to switch the dialog box. If the dialog box that says Loading... remains displayed for several hours after you apply the settings to the storage system, contact HP technical support (see "Calling HP Technical Support" (page 138)). A Remote Web Console window is Close all windows, wait until the processing finishes, and then restart Remote forcibly closed while a time-consuming Web Console. process, such as LDEV formatting, is in progress. Incorrect Display / Disoperation During the Web Browser Operation The page is not displayed because of Input the URL of the desired SVP in the Trusted sites dialog box of the Internet an Invalid syntax error. Options dialog box. See "Windows Server 2003/2008 Initial Setup" (page 32). Maintenance / Others The program on the SVP is updated. Exit all web browsers on the Remote Web Console computer, and then restart the browsers. If in doubt, you should exit and restart the browsers. 136 Troubleshooting

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Table 36 General Error Conditions
(continued)
Probable Cause / Recommended Action
Error Condition
The required program product options might not be installed or an error might
occur on the window that is displayed after clicking the command.
Make sure that all the required program product options are installed. If they
are installed, perform one of the following operations:
•
Click the
Refresh
command in the
File
menu.
•
Click the
Refresh All
command in the
File
menu
•
Log in to Remote Web Console again.
The commands in the
Go
menu are
unavailable.
Close all dialog boxes, and then log in to Remote Web Console again.
After dragging and dropping objects
to another location or area, the scroll
bar on that location becomes
unusable.
Click the scroll buttons (
or
) above and below the scroll bar.
The items in a list are not synchronized
with a scroll bar.
Close all dialog boxes, and then log in to Remote Web Console again.
A focus disappears from the edit box.
Log out of Remote Web Console, and then log in again. If this error occurs
before you log in to Remote Web Console, close all dialog boxes and then log
in to Remote Web Console.
The display of the web browser
becomes incorrect because some GUI
items, such as labels and icons, cannot
be downloaded properly.
Log out of Remote Web Console, and then log in again.
The characters are unreadable
because they are overlapped or
garbled.
Click the
Refresh
command in the
File
menu.
The characters are garbled in a
window where a tree is displayed.
Close all windows, and then log in to Remote Web Console again.
When you switch windows from one
window to the Remote Web Console
window, the Remote Web Console
window is not redrawn.
Click the
Refresh
command in the
File
menu.
Even though you have clicked
Apply
to execute the changing settings
operation, the new settings are not
displayed on the Remote Web
Console window.
A Remote Web Console message box other than the dialog box that says
Loading...
might be displayed behind this window. Press the
Alt
key and
Tab
key to switch the dialog box.
If the dialog box that says
Loading...
remains displayed for several hours after
you apply the settings to the storage system, contact HP technical support (see
“Calling HP Technical Support” (page 138)
).
The dialog box that says
Loading...
is
displayed for a long period of time.
Close all windows, wait until the processing finishes, and then restart Remote
Web Console.
A Remote Web Console window is
forcibly closed while a time-consuming
process, such as LDEV formatting, is
in progress.
Incorrect Display / Disoperation During the Web Browser Operation
Input the URL of the desired SVP in the
Trusted sites
dialog box of the
Internet
Options
dialog box. See
“Windows Server 2003/2008 Initial Setup” (page 32)
.
The page is not displayed because of
an Invalid syntax error.
Maintenance / Others
Exit all web browsers on the Remote Web Console computer, and then restart
the browsers. If in doubt, you should exit and restart the browsers.
The program on the SVP is updated.
136
Troubleshooting