HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Remote Web Console User Gui - Page 134

continued, The version of Remote Web Console installed on the Remote Web Console

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Table 36 General Error Conditions (continued) Error Condition Probable Cause / Recommended Action An error (10,6027) occurs when The probable causes are as follows: accessing the SVP from the Remote Web Console computer. • The SVP (web server) might have been restarted. Wait for approximately 10 minutes, and then restart Remote Web Console. An error (10,6027) occurs and Remote Web Console terminates while you are using Remote Web Console. • The version of Remote Web Console installed on the Remote Web Console computer might not match the SVP version. Close all the windows of your web browser and then clear cache for both Java and the web browser. For instructions on how to clear cache for both Java and the web browser, see "Clearing Cache of Java and Web Browsers" (page 138). • The Remote Web Console computer might have entered standby or hibernate mode. Restart Remote Web Console. • If a proxy is used for network connections, the proxy cache may store the older version of the program. If the problem still remains after you clear cache for both Java and the web browser, contact your network administrator. If none of these actions solve the problem, save the Java trace file and log file on Remote Web Console, and report the problem to HP technical support. Then restart Remote Web Console. The examples of the log file location are as follows: For Windows: • c:\Documents and Settings\logon user ID\Application Data\Sun\Java\Deployment\log\*.trace • c:\Documents and Settings\logon user ID\Application Data\Sun\Java\Deployment\log\*.log For UNIX: • user home directory\.java\deployment\log\*.trace • user home directory\.java\deployment\log\*.log An error (1 4011) occurs while you are using Remote Web Console. The clock time of the Remote Web Console computer might have been changed. Log in to Remote Web Console again. Abnormal End / No Response Remote Web Console does not respond. Remote Web Console may be hung up in the following cases: • When you move a window displayed in front of the Remote Web Console main window, the area behind the window remains gray and does not go back to normal for a long period of time. • The whole Remote Web Console window is displayed in gray and does not go back to normal for a long period of time. Exit Remote Web Console by pressing the Ctrl key, Alt key, Shift key, and D key all at once. If you still cannot exit Remote Web Console, restart the Remote Web Console computer or terminate the Remote Web Console process with the following method: For Windows: Exit all applications that use Java, and then start the task manager and terminate javaw.exe and javaws.exe. For UNIX: Exit all applications that use Java, and then terminate javaw and javaws by the kill command. If you exit Remote Web Console using this method after you logged in to Remote Web Console, wait for an RMI time-out, and then restart Remote Web Console (see "Setting the Environment Parameters" (page 106)). • You cannot perform any operation for a long period of time even though the dialog box that says Loading... is not displayed. • The dialog box that says Loading... is displayed when the window switches; however, you cannot move the dialog box or perform any operation for a long period of time. 134 Troubleshooting

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Table 36 General Error Conditions
(continued)
Probable Cause / Recommended Action
Error Condition
The probable causes are as follows:
•
The SVP (web server) might have been restarted. Wait for approximately
10 minutes, and then restart Remote Web Console.
•
The version of Remote Web Console installed on the Remote Web Console
computer might not match the SVP version. Close all the windows of your
web browser and then clear cache for both Java and the web browser. For
instructions on how to clear cache for both Java and the web browser, see
“Clearing Cache of Java and Web Browsers” (page 138)
.
•
The Remote Web Console computer might have entered standby or hibernate
mode. Restart Remote Web Console.
•
If a proxy is used for network connections, the proxy cache may store the
older version of the program. If the problem still remains after you clear
cache for both Java and the web browser, contact your network
administrator.
If none of these actions solve the problem, save the Java trace file and log file
on Remote Web Console, and report the problem to HP technical support. Then
restart Remote Web Console.
The examples of the log file location are as follows:
For Windows:
•
c:\Documents and Settings\
logon user ID
\Application
Data\Sun\Java\Deployment\log\*.trace
•
c:\Documents and Settings\
logon user ID
\Application
Data\Sun\Java\Deployment\log\*.log
For UNIX:
•
user home directory
\.java\deployment\log\*.trace
•
user home directory
\.java\deployment\log\*.log
An error (10,6027) occurs when
accessing the SVP from the Remote
Web Console computer.
An error (10,6027) occurs and
Remote Web Console terminates while
you are using Remote Web Console.
The clock time of the Remote Web Console computer might have been changed.
Log in to Remote Web Console again.
An error (1 4011) occurs while you
are using Remote Web Console.
Abnormal End / No Response
Exit Remote Web Console by pressing the
Ctrl
key,
Alt
key,
Shift
key, and
D
key all at once. If you still cannot exit Remote Web Console, restart the Remote
Web Console computer or terminate the Remote Web Console process with
the following method:
For Windows:
Exit all applications that use Java, and then start the task manager and terminate
javaw.exe
and
javaws.exe
.
For UNIX:
Exit all applications that use Java, and then terminate
javaw
and
javaws
by
the
kill
command.
If you exit Remote Web Console using this method after you logged in to Remote
Web Console, wait for an RMI time-out, and then restart Remote Web Console
(see
“Setting the Environment Parameters” (page 106)
).
Remote Web Console does not
respond.
Remote Web Console may be hung
up in the following cases:
•
When you move a window
displayed in front of the Remote
Web Console main window, the
area behind the window remains
gray and does not go back to
normal for a long period of time.
•
The whole Remote Web Console
window is displayed in gray and
does not go back to normal for a
long period of time.
•
You cannot perform any operation
for a long period of time even
though the dialog box that says
Loading...
is not displayed.
•
The dialog box that says
Loading...
is displayed when the window
switches; however, you cannot
move the dialog box or perform
any operation for a long period of
time.
134
Troubleshooting