HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Remote Web Console User Gui - Page 135

Probable Cause / Recommended Action, Error Condition

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Table 36 General Error Conditions (continued) Error Condition Probable Cause / Recommended Action The Java console is grayed out and does not start when you try to start Remote Web Console. Restart the Remote Web Console computer, or terminate the Remote Web Console process with the following method: For Windows: In the login process, a message box Exit all applications that use Java, and then start the task manager and terminate remains displayed and Remote Web javaw.exe and javaws.exe. Console does not start for a long time. For UNIX: Exit all applications that use Java, and then terminate javaw and javaws by the kill command. An internal error occurs, or a web Close all dialog boxes. Log in to Remote Web Console again. If the same error browser ends abnormally (forcibly). occurs, restart the Remote Web Console computer. A network error occurred. There is no response to an operation even after 30 minutes has passed. Restart the Remote Web Console computer. An operation may take over 30 minutes depending on the use condition. For example, when several Remote Web Console computers are running, it may take a lot of time. The Remote Web Console computer Restart the Remote Web Console computer. is suddenly rebooted. If you open the Java console dialog Do not open the Java console dialog box while logging in to Remote Web box by selecting the Java icon on the Console. If the browser and Java console become hung up, restart the Remote system tray while logging in to Remote Web Console computer. Web Console, the browser and Java console may become hung up. A network error occurred while Close all dialog boxes. Log in to Remote Web Console again. If the same error logging in to Remote Web Console. occurs, check the network environment. The message indicating the login is processing has been displayed and there is no response. The SVP may be set as an exception on the proxy setting of the web browser. Make the same setting on the following dialog boxes: For JRE 1.4: The Proxies dialog box of the Java Plug-in Control Panel. For JRE 5.0 or JRE 6.0: The Network Configuration dialog box can be opened from the General dialog box of the Java Control Panel. During the Remote Web Console Restart the Remote Web Console computer. operation, the Internet Explorer web browser suddenly disappears (Internet Explorer suddenly ends). Incorrect Display / Disoperation During the Remote Web Console Operation You have clicked the Basic Information Close the setting dialog box of the other program product that is opened. After command ( ), and then you have opened the setting dialog box for the processing of displaying the Reports Display dialog box has been finished, re-open the setting dialog box for the program product. another program product before the displaying processing (acquiring information for the Reports Display dialog box) has finished. As a result, the Reports Display dialog box remains in the status of displaying processing and does not reply. General Troubleshooting 135

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Table 36 General Error Conditions
(continued)
Probable Cause / Recommended Action
Error Condition
Restart the Remote Web Console computer, or terminate the Remote Web
Console process with the following method:
For Windows:
Exit all applications that use Java, and then start the task manager and terminate
javaw.exe
and
javaws.exe
.
For UNIX:
Exit all applications that use Java, and then terminate
javaw
and
javaws
by
the
kill
command.
The Java console is grayed out and
does not start when you try to start
Remote Web Console.
In the login process, a message box
remains displayed and Remote Web
Console does not start for a long time.
Close all dialog boxes. Log in to Remote Web Console again. If the same error
occurs, restart the Remote Web Console computer.
An internal error occurs, or a web
browser ends abnormally (forcibly).
Restart the Remote Web Console computer.
An operation may take over 30 minutes depending on the use condition. For
example, when several Remote Web Console computers are running, it may
take a lot of time.
A network error occurred. There is no
response to an operation even after
30 minutes has passed.
Restart the Remote Web Console computer.
The Remote Web Console computer
is suddenly rebooted.
Do not open the Java console dialog box while logging in to Remote Web
Console. If the browser and Java console become hung up, restart the Remote
Web Console computer.
If you open the Java console dialog
box by selecting the Java icon on the
system tray while logging in to Remote
Web Console, the browser and Java
console may become hung up.
Close all dialog boxes. Log in to Remote Web Console again. If the same error
occurs, check the network environment.
A network error occurred while
logging in to Remote Web Console.
The SVP may be set as an exception on the proxy setting of the web browser.
Make the same setting on the following dialog boxes:
For JRE 1.4: The Proxies dialog box of the Java Plug-in Control Panel.
For JRE 5.0 or JRE 6.0: The Network Configuration dialog box can be opened
from the General dialog box of the Java Control Panel.
The message indicating the login is
processing has been displayed and
there is no response.
Restart the Remote Web Console computer.
During the Remote Web Console
operation, the Internet Explorer web
browser suddenly disappears (Internet
Explorer suddenly ends).
Incorrect Display / Disoperation During the Remote Web Console Operation
Close the setting dialog box of the other program product that is opened. After
the processing of displaying the Reports Display dialog box has been finished,
re-open the setting dialog box for the program product.
You have clicked the
Basic Information
command (
), and then you have
opened the setting dialog box for
another program product before the
displaying processing (acquiring
information for the Reports Display
dialog box) has finished. As a result,
the Reports Display dialog box
remains in the status of displaying
processing and does not reply.
General Troubleshooting
135