HP XP20000/XP24000 HP StorageWorks XP24000/XP20000 Remote Web Console User Gui - Page 133

Table 36 General Error Conditions, Probable Cause / Recommended Action, Error Condition

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Table 36 General Error Conditions Error Condition Probable Cause / Recommended Action Application Error Remote Web Console experiences an Save the Java trace file and log file on Remote Web Console, and report to error. HP technical support. Then, restart Remote Web Console. The examples of the file location are as follows: For Windows: • c:\Documents and Settings\logon user ID\Application Data\Sun\Java\Deployment\log\*.trace • c:\Documents and Settings\logon user ID\Application Data\Sun\Java\Deployment\log\*.log For UNIX: • user home directory\.java\deployment\log\*.trace • user home directory\.java\deployment\log\*.log Only the Exit button, Refresh command, and Refresh All command are effective when accessing the SVP from Remote Web Console. The SVP might not be ready or perform some write processes from the other system. Wait for a while, and then click the Refresh command in the File menu. If the SVP is not restored even though you have clicked the Refresh command, click the Refresh All command. Only the Exit button and the Refresh All command are effective when accessing the SVP from Remote Web Console. An error may have occurred in the SVP. Click the Refresh All command in the File menu. If the SVP is not restored even though you have clicked the Refresh All command, log in to Remote Web Console again. Remote Web Console does not start even though you try to start it many times. Close all the windows of your web browser and then clear cache for both Java and the web browser. For instructions on how to clear cache for both Java and the web browser, see "Clearing Cache of Java and Web Browsers" (page 138). Cannot log in to Tool Panel or Control The user ID or password of the log-in user might include a symbol. Log in as a Panel. user whose user ID and password include no symbol. An error (1,7050) occurs and Remote Web Console does not start when accessing the SVP from the Remote Web Console computer. The version of Remote Web Console installed on the Remote Web Console computer might not match the SVP version. Close all the windows of your web browser and then clear cache for both Java and the web browser. For instructions on how to clear cache for both Java and the web browser, see "Clearing Cache of Java and Web Browsers" (page 138). In addition, if a proxy is used for network connections, the proxy cache may store the older version of the program. If the problem still remains after you clear cache for both Java and the web browser, contact your network administrator. General Troubleshooting 133

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Table 36 General Error Conditions
Probable Cause / Recommended Action
Error Condition
Application Error
Save the Java trace file and log file on Remote Web Console, and report to
HP technical support. Then, restart Remote Web Console.
The examples of the file location are as follows:
For Windows:
•
c:\Documents and Settings\
logon user ID
\Application
Data\Sun\Java\Deployment\log\*.trace
•
c:\Documents and Settings\
logon user ID
\Application
Data\Sun\Java\Deployment\log\*.log
For UNIX:
•
user home directory
\.java\deployment\log\*.trace
•
user home directory
\.java\deployment\log\*.log
Remote Web Console experiences an
error.
The SVP might not be ready or perform some write processes from the other
system. Wait for a while, and then click the
Refresh
command in the
File
menu.
If the SVP is not restored even though you have clicked the
Refresh
command,
click the
Refresh All
command.
Only the
Exit
button,
Refresh
command, and
Refresh All
command
are effective when accessing the SVP
from Remote Web Console.
An error may have occurred in the SVP. Click the
Refresh All
command in the
File
menu. If the SVP is not restored even though you have clicked the
Refresh
All
command, log in to Remote Web Console again.
Only the
Exit
button and the
Refresh
All
command are effective when
accessing the SVP from Remote Web
Console.
Close all the windows of your web browser and then clear cache for both Java
and the web browser. For instructions on how to clear cache for both Java and
the web browser, see
“Clearing Cache of Java and Web Browsers” (page 138)
.
Remote Web Console does not start
even though you try to start it many
times.
The user ID or password of the log-in user might include a symbol. Log in as a
user whose user ID and password include no symbol.
Cannot log in to Tool Panel or Control
Panel.
The version of Remote Web Console installed on the Remote Web Console
computer might not match the SVP version. Close all the windows of your web
browser and then clear cache for both Java and the web browser. For
instructions on how to clear cache for both Java and the web browser, see
“Clearing Cache of Java and Web Browsers” (page 138)
.
In addition, if a proxy is used for network connections, the proxy cache may
store the older version of the program. If the problem still remains after you
clear cache for both Java and the web browser, contact your network
administrator.
An error (1,7050) occurs and Remote
Web Console does not start when
accessing the SVP from the Remote
Web Console computer.
General Troubleshooting
133