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Con d drives are missing., Explanation, Action, Online Drive on Channel 3 SCSI ID 3

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Configured drives are missing. Explanation: When the ServeRAID controller detects that a previously configured drive is missing, the following message appears: x online drives not responding where x is the number of drives not responding. Example of a possible message: Online Drive on Channel 3 SCSI ID 3 is not responding. Action: Press one of the following keys: F2 - Detailed description. Press this key for a detailed description of the problem, such as the example message above. F4 - Retry. Press this key after correcting a problem. For example, press F4 after you turn on the external storage enclosure that contains the physical drive. F5 - Change the configuration and set the drives to defunct. Press this key to accept the new state that the ServeRAID controller will assign to the drive. For example, the ServeRAID controller will assign the drive a state of defunct or empty. You can also press F5 when you must remove a drive. RAID level-1 and RAID level-5 logical drives are present, and performance in a degraded mode is acceptable. The ServeRAID controller will assign the drive a state of defunct, but the server can complete startup. However, the array will remain in critical mode and the potential for data loss will exist until you replace and rebuild the defunct drive. To prevent the loss of data, replace and rebuild the defunct drive in a timely manner. Note: A physical drive in the defunct state does not necessarily mean that you need to replace the drive. Before you replace the drive, ensure that: 1. All cables are connected properly to the backplane and to the physical drive. Also, ensure that all cables inside the server are connected properly. 2. The hot-swap drive trays are seated properly in the drive bay. 3. Try rebuilding the drive if you have not already done so. See "Rebuilding a defunct drive" on page 22 for more information. After you perform these steps, if the physical drive does not function properly, replace the drive. F10 - Continue booting without changing the configuration. Press this key to continue without change to the configuration. Diagnostics 15

Section	Page
About this manual	5
Important safety information	5
Online support	6
General checkout	11
General information	13
Features and specifications	13
Server features	15
Reliability, availability, and serviceability	16
Controls and indicators	17
Information LED panel	19
Diagnostics	21
Diagnostic tools overview	21
POST	22
Small computer system interface messages	22
Solving ServeRAID problems	23
Diagnostic programs and error messages	34
Light path diagnostics	37
Power checkout	41
Temperature checkout	41
Recovering BIOS	42
Replacing the battery	42
Diagnosing errors	44
Configuring the server	53
Using the Configuration/Setup Utility program	53
Using the SCSISelect utility program	59
Installing options	63
Major components of the Netfinity 7600	63
Component locations	64
Before you begin	70
Removing the server top cover and bezel	71
Working with adapters	73
Installing internal drives	76
Installing memory-module kits	81
Installing a microprocessor kit	83
Installing a hot-swap power supply	86
Replacing a hot-swap fan	88
Completing the installation	89
Connecting external options	91
Input/output ports	91
Cabling the server	103
Installing the server in a rack	103
Netfinity Manager	105
Managing your IBM Netfinity server with Netfinity Manager	106
Netfinity Manager documentation	106
Netfinity Manager system requirements	106
Starting the Netfinity Manager installation program	108
Netfinity Manager database support	115
Starting Netfinity Manager	125
Getting more information about Netfinity Manager	132
Installation options	133
FRU information (service only)	137
Diagnostic switch card	137
Disconnecting the shuttle	138
Front LED card assembly	138
I/O Legacy board	139
Memory card removal	140
PCI switch card	142
Power backplane assembly	142
Processor/PCI backplane	143
Removing the shuttle	145
SCSI backplane assembly	145
SCSI daughter card	146
Installing and configuring ServeRAID controllers	149
Features and connector locations of ServeRAID-4H controller	149
Features and connector locations of ServeRAID-4L controller	151
Features and connector locations of ServeRAID-4M controller	153
Using a ServeRAID-4x controller in a server with Hot-plug PCI features	155
Step 1: Installing and cabling a ServeRAID controller	156
Step 2: Updating BIOS and firmware code	161
Step 3: Configuring ServeRAID controllers	161
Obtaining ServeRAID updates	172
ServeRAID device driver order on Windows 2000 and Windows NT 4.0	174
Using utility programs	175
Introduction to IBM ServeRAID cluster solution	185
Monitoring and updating an IBM ServeRAID cluster solution	186
POST (ISPR) error codes and procedures	190
Recovery procedures for defunct (DDD) drives	194
Channel record table	201
Reference information	202
Symptom-to-FRU index	225
Beep symptoms	225
No beep symptoms	228
Diagnostic panel LEDs	228
Diagnostic error codes	230
Error symptoms	235
Power supply LED errors	235
POST error codes	236
ServeRAID POST (ISPR) error codes	242
ServeRAID	244
SCSI error codes	246
Temperature error messages	246
Fan error messages	247
Power error messages	247
System shutdown	248
DASD checkout	249
Host Built-In Self Test (BIST) checkout	249
I2C bus fault messages	249
Undetermined problems	251
Parts listing (Type 8665)	253
Part A	253
Part B	254
System	255
Keyboards	256
Power cords	257
Related service information	259
Safety information	259
Send us your comments!	289
Problem determination tips	290
Notices	290

Match case Limit results 1 per page

Diagnostics

Configured drives are missing.

Explanation:

When the ServeRAID controller detects that a previously configured drive is missing, the following

message appears:

online drives not responding

where

is the number of drives not responding.

Example of a possible message:

Online Drive on Channel 3 SCSI ID 3

is not responding.

Action:

Press one of the following keys:

–

Detailed description.

Press this key for a detailed description of the problem, such as the example message above.

–

Retry.

Press this key after correcting a problem.

For example, press F4 after you turn on the external storage

enclosure that contains the physical drive.

–

Change the configuration and set the drives to defunct.

Press this key to accept the new state that the ServeRAID

controller will assign to the drive.

For example, the ServeRAID controller will assign the drive a state of defunct or

empty.

You can also press F5 when you must remove a drive.

RAID level-1 and RAID level-5 logical drives are

present, and performance in a degraded mode is acceptable.

The ServeRAID controller will assign the drive a state of

defunct, but the server can complete startup.

However, the array will remain in critical mode and the potential for data

loss will exist until you replace and rebuild the defunct drive.

To prevent the loss of data, replace and rebuild the

defunct drive in a timely manner.

Note:

A physical drive in the defunct state does not necessarily mean that you need to replace the drive.

Before you

replace the drive, ensure that:

All cables are connected properly to the backplane and to the physical drive.

Also, ensure that all cables

inside the server are connected properly.

The hot-swap drive trays are seated properly in the drive bay.

Try rebuilding the drive if you have not already done so.

See

“

Rebuilding a defunct drive

”

on page 22 for

more information.

After you perform these steps, if the physical drive does not function properly, replace the drive.

F10

–

Continue booting without changing the configuration.

Press this key to continue without change to the

configuration.