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Handling alerts and frozen jobs, Job Information

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170 Chapter 14-Troubleshooting Date & Time Stage Message Job Information The date and time on which the message was emitted (the time stamp). The stage in the workflow-for example, System or Process. The message text. Handling alerts and frozen jobs If your job has failed or is frozen, you can view an alert message about the failed or frozen job. 1. In the workspace, do one of the following: ● In the Print Queue, click the frozen icon that appears next to the frozen job. ● In the Storage area click the failed icon that appears next to the frozen job. ● Select the job with the failed or frozen icon and then click the Alert button on the toolbar. If you clicked the frozen or failed icon, the following message appears. If you clicked the Alert button, the Alerts window appears.

Section	Page
Contents	5
Getting started	9
Printing this guide	9
System overview	10
Hardware and software components	10
Supported formats	10
Professional Power Kit	11
Process Power Kit	11
Imposition Power Kit	11
Transaction Power Kit	12
Overview of the workspace	12
Turning on the IC-307 print controller	15
Turning off the IC-307 print controller	16
Setting up your computer for printing	17
Setting up your computer overview	17
Setting up printing on a Windows computer	19
Adding a network printer to your Windows computer	19
Adding a network printer to Windows 7/Vista	20
Loading the Print Driver software for the first time	20
Shortcut for adding a printer	21
Deactivating the Print Driver software	21
Removing the Print Driver software	21
Downloading fonts	22
Setting up printing in Mac OS X	22
Installing the Print Driver software in Mac OS X (10.4 and later)	22
Defining a printer with the Print Driver software in Mac OS X (10.4 and later)	23
Removing the Print Driver software in Mac OS X (10.4 and later)	24
Calibration	25
Calibration overview	25
Performing off-the-glass calibration from the Creo Color Server	26
Creating a calibration table using the X-Rite i1 spectrophotometer	28
Troubleshooting calibration	29
Printing a file in Windows and Mac OS	31
Printing a file to the IC-307 print controller	31
Using a hot folder to print	32
Password protect jobs	32
Printing from the color server	35
Importing and printing a job	35
Resubmitting a job	35
Printing copies of a job	36
Editing a job	36
Previewing an RTP file	37
Moving a page in a job	37
Deleting a page from a job	37
Merging pages into a job	37
Rotating pages 180°	38
Replacing pages	38
Finding the CMYK values of a specific area	39
Verifying the content of the job	39
Performing a preflight check	40
Viewing and printing a preflight report	41
Preflight report window	41
Proofing the job using color sets	43
Printing and reviewing color sets	44
Assigning a color set to your job	45
Running a rush job	46
Submitting a rush job	46
Managing jobs	47
Archival and retrieval of jobs	47
Archiving a job	47
Retrieving a job	48
Forwarding a job to another IC-307 print controller	48
Duplicating jobs	49
Accounting Viewer	49
Customization in the Accounting Viewer	50
Show, hide, and move columns in the Accounting Viewer table	51
Creating a customized view in the Accounting Viewer	51
Job report	51
Exporting files	52
Exporting a PostScript file	52
PDF2Go jobs	53
Exporting an RTP file	53
Managing color	55
Color management on the IC-307 print controller	55
Managing profiles	55
Importing a destination profile	56
Importing a source profile	57
Importing a device link profile	57
Mapping media using the Media and Color Manager tool	58
Managing calibration tables	59
Calibrations window	59
Calibration table list	59
Calibration table Info Data tab	60
Calibration table Info Graph tab	61
Adding an entry to a calibration table	61
Spot Color Editor overview	62
Adding a spot color	63
Editing a spot color	64
Deleting a spot color	64
Test–printing spot colors	65
Measuring a spot color with the X-Rite i1 spectrophotometer	65
Spot color variations overview	66
Selecting a spot color variation	67
Printing a spot color variation	68
Protecting specific spot colors	69
Protecting an RGB color as a spot color	70
Protecting a gray color as a spot color	71
Protecting a CMYK color as a spot color	73
Color adjustment with the Gradation Tool	73
Creating and editing a gradation table	74
Correcting an image using Photo Touch-up	76
Printing color jobs as black and white	76
Printing a job in grayscale mode	76
Printing a job that contains grayscale RGB elements using black toner	77
Preserving black color in a job containing grayscale CMYK elements	77
Production workflows	79
Printing using imposition	79
Imposition overview	79
Imposition methods	79
Previewing an imposition layout	80
Printing a business card job	81
Printing a saddle-stitch job	84
Imposition Template Builder tool	84
Imposition Template Builder overview	84
Creating an imposition template	85
Imposition template viewer window	86
Simulating a job with your template	87
Editing an imposition template	87
Rotating a page 180°	87
Rotating both the front and back sides of a page 180°	88
Changing the position of a specific page on the press sheet	88
Printing with exceptions	89
Adding exceptions to your job	89
Deleting exceptions from your job	91
Dynamic page exceptions and setpagedevice commands	91
Printing dynamic page exceptions	91
Printing tabs using the Creo Color Server Tabs plug-in for Acrobat	92
Tabs plug-in overview	92
Tabs plug-in window	93
Creating and printing tabs	97
Managing tabs	100
Changing the location of a tab	100
Replacing a page with a tab	100
Inserting a tab before or after a specific page	101
Removing a page or tab from the file	101
Saving the tab settings	101
Deleting saved tab settings	102
Working with near-line finishers	102
Near-line finisher overview	102
Generating a corner mark and barcode	103
Scanning documents	105
Remote Scan Application	105
Installing the Remote Scan Application in Windows	105
Installing the Remote Scan Application in the Mac OS	106
Creating a scan box	107
Scanning a document on the 80 PPM press and 70/60 PPM press	109
Saving scanned files to your computer	110
Variable data printing jobs	111
Variable data printing jobs	111
VDP document formats	111
Variable Print Specification	112
PPML	112
Managing VDP elements	113
Caching global VDP elements	113
Archiving VDP elements	113
Retrieving VDP elements	114
Deleting VDP elements	115
Job parameters	117
Print tab in the job parameters window	117
Imposition tab in the job parameters window	120
Quality tab in the job parameters window	123
Color tab in the job parameters window	127
Photo touch-up tab in the job parameters window	131
Finishing tab in the job parameters window	132
Exceptions tab in the job parameters window	139
Services tab in the job parameters window	141
Setting up your color server	145
Preferences window	145
Setting up e-mail and text message accounts	149
Setting up a virtual printer	150
Virtual printers	150
Adding and editing a virtual printer	151
Restoring the settings for a default virtual printer	152
Removing a virtual printer	152
Maintaining your settings	152
Backing up the configuration	152
Restoring the configuration	154
Tools for maintaining your system	155
Working with color server tools on your computer	157
Remote Site Manager overview	157
Activating the remote tools	157
Installing the Remote Site Manager	159
Adding Creo color servers to the Remote Site Manager	159
Using the EZ Connect tool to view the printer status	160
Remote Workspace overview	160
Connecting to the workspace from your computer	160
Using the Web Center	160
Overview of the Web Center	160
Connecting to the Web Center	161
Office Hot Folder tool	162
Installing the Office Hot Folder tool	162
Creating an Office hot folder	162
Using the Office Hot Folder tool to print	163
Creo Color Server Job Ticket software	163
Creo Color Server Job Ticket overview	163
Language settings	164
Installing the Creo Color Server Job Ticket software in Windows	164
Installing the Creo Color Server Job Ticket software in Mac OS	164
Creating and managing job tickets	165
Creating a job ticket in Windows	165
Creating a job ticket in Mac OS	166
Loading job parameters from a selected server	166
Submitting a file with job ticket for printing	167
Submitting files from Prinergy Workshop via Digital Submit to the Creo color server	167
Printing from the Prinergy software	168
Adding a server	169
Removing a server	169
Renaming a server	170
Defining a new location for saved job tickets	171
Updates	171
The update feature	171
Checking for updates	172
Easy VDP File Creator tool	172
Selecting an Easy VDP File Creator template	173
Adding records manually to your variable data job	174
Adding records from a database to your variable data job	174
Creating and printing the variable data job	175
Troubleshooting	177
Job History window	177
Handling alerts and frozen jobs	178
Aborting a job	179
Resume printing	179
Alerts window	179
Printing system messages	180