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Lexmark MB2236 Users Guide PDF - Page 123

Troubleshoot a problem, The printer is not responding, Step 1, CAUTION-POTENTIAL INJURY

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Troubleshoot a problem 123 Troubleshoot a problem The printer is not responding Action Step 1 Check if the power cord is connected to the electrical outlet. Yes The problem is solved. CAUTION-POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. No Go to step 2. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker. Turn on the switch or Go to step 3. reset the breaker. Is the electrical outlet turned off by a switch or breaker? Step 3 Check if the printer is on. Go to step 4. Turn on the printer. Is the printer on? Step 4 Check if the printer is in Sleep or Hibernate mode. Press the power button to wake the printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Check if the cables connecting the printer and the computer are inserted to the correct ports. Go to step 5. Insert the cables to the correct ports. Are the cables inserted to the correct ports? Step 6 Install the correct print driver. The problem is solved. Go to step 7. Is the printer responding? Step 7 The problem is Turn off the printer, wait for about 10 seconds, and then turn on the solved. printer. Contact customer support. Is the printer responding?

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learn about the printer	9
Finding information about the printer	9
Printer configuration	11
Using the control panel	11
Customizing the home screen	13
Changing the language of the keyboard on the display	13
Understanding the status of the power button and indicator light	13
Selecting paper	14
Paper guidelines	14
Paper characteristics	14
Unacceptable paper	15
Selecting preprinted forms and letterhead	15
Storing paper	16
Supported paper sizes	16
Supported paper types	18
Supported paper weights	19
Set up, install, and configure	20
Selecting a location for the printer	20
Attaching cables	21
Setting up the printer to fax	22
Setting up the fax function	22
Setting up fax using a standard telephone line	23
Setting up fax in countries or regions with different telephone wall jacks and plugs	25
Connecting to a distinctive ring service	28
Setting the fax date and time	28
Configuring daylight saving time	28
Configuring the fax speaker settings	28
Loading paper and specialty media	29
Setting the paper size and type	29
Configuring Universal paper settings	29
Loading the tray	29
Loading the manual feeder	31
Installing and updating software, drivers, and firmware	32
Installing the printer software	32
Updating firmware	32
Exporting or importing a configuration file	33
Networking	33
Connecting the printer to a Wi-Fi network	33
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	34
Connecting a mobile device to the printer wireless network	35
Deactivating the Wi-Fi network	35
Checking the printer connectivity	35
Creating a Cloud Connector profile	36
Printing the Menu Settings Page	36
Secure the printer	37
Erasing printer memory	37
Restoring factory default settings	37
Statement of Volatility	37
Print	38
Printing from a computer	38
Printing from a mobile device	38
Printing from a mobile device using Lexmark Mobile Print	38
Printing from a mobile device using Google Cloud Print	38
Printing from a mobile device using Mopria Print Service	38
Printing from a mobile device using AirPrint	39
Printing from a mobile device using Wi-Fi Direct®	39
Printing from a flash drive	40
Supported flash drives and file types	40
Configuring confidential jobs	41
Printing confidential and other held jobs	41
Printing from a Cloud Connector profile	42
Printing a font sample list	43
Placing separator sheets between copies	43
Canceling a print job	43
Adjusting toner darkness	43
Copy	44
Using the automatic document feeder and scanner glass	44
Making copies	44
Copying photos	44
Copying on letterhead	45
Copying on both sides of the paper	45
Reducing or enlarging copies	45
Copying multiple pages onto a single sheet	46
Collating copies	46
Copying cards	46
Creating a copy shortcut	46
E-mail	48
Using the automatic document feeder and scanner glass	48
Configuring the SMTP server for e-mail	48
Creating an e-mail shortcut	49
Sending an e-mail	49
Fax	50
Using the automatic document feeder and scanner glass	50
Sending a fax	50
Scheduling a fax	51
Creating a fax destination shortcut	51
Changing the fax resolution	51
Adjusting the fax darkness	52
Printing a fax log	52
Blocking junk faxes	52
Holding a fax	52
Forwarding a fax	53
Scan	54
Using the automatic document feeder and scanner glass	54
Creating an FTP shortcut	54
Creating a network folder shortcut	54
Scanning to a flash drive	55
Scanning to an FTP server using a shortcut number	56
Scanning to a network folder using a shortcut	56
Scanning to a Cloud Connector profile	56
Use printer menus	57
Menu map	57
Device	58
Preferences	58
Eco-Mode	59
Remote Operator Panel	60
Notifications	60
Power Management	62
Information Sent to Lexmark	63
Restore Factory Defaults	63
Maintenance	64
Config Menu	64
Out of Service Erase	67
Visible Home Screen Icons	67
About this Printer	67
Print	68
Layout	68
Setup	69
Quality	70
PDF	70
PostScript	71
PCL	71
Image	72
Paper	73
Tray Configuration	73
Media Configuration	74
Universal Setup	74
Custom Scan Sizes	74
Media Types	75
Copy	75
Copy Defaults	75
Fax	77
Fax Defaults	77
Fax Mode	77
Fax Setup	77
E-mail	83
E-mail Setup	83
E-mail Defaults	84
FTP	87
FTP Defaults	87
USB Drive	89
Flash Drive Scan	89
Flash Drive Print	91
Network/Ports	92
Network Overview	92
Wireless	93
Ethernet	96
TCP/IP	97
SNMP	99
IPSec	100
802.1x	101
LPD Configuration	101
HTTP/FTP Settings	102
USB	103
Restrict external network access	103
Google Cloud Print	103
Wi-Fi Direct	104
Security	105
Login Methods	105
Public	105
Local Accounts	106
Certificate Management	106
Schedule USB Devices	106
Login Restrictions	107
Confidential Print Setup	107
Erase Temporary Data Files	108
Miscellaneous	108
Cloud Connector	109
Reports	109
Menu Settings Page	109
Device	109
Print	109
Shortcuts	109
Fax	110
Network	110
Troubleshooting	110
Maintain the printer	111
Checking the status of parts and supplies	111
Configuring supply notifications	111
Setting up e-mail alerts	111
Viewing reports	112
Ordering parts and supplies	112
Using genuine Lexmark parts and supplies	112
Ordering a toner cartridge	112
Ordering an imaging unit	113
Replacing parts and supplies	113
Replacing the toner cartridge	113
Replacing the imaging unit	115
Replacing the duplex unit	117
Replacing the tray	117
Resetting the supply usage counters	118
Cleaning printer parts	118
Cleaning the printer	118
Cleaning the scanner	119
Saving energy and paper	120
Configuring power save mode settings	120
Adjusting the brightness of the display	121
Conserving supplies	121
Moving the printer to another location	121
Shipping the printer	122
Troubleshoot a problem	123
The printer is not responding	123
Unable to read flash drive	124
Enabling the USB port	124
Network connection problems	124
Cannot open Embedded Web Server	124
Issues with supplies	125
Replace cartridge, printer region mismatch	125
Non-Lexmark supply	126
Clearing jams	127
Avoiding jams	127
Identifying jam locations	128
Paper jam in the tray	129
Paper jam in the front door	129
Paper jam in the rear door	131
Paper jam in the duplex unit	131
Paper jam in the standard bin	132
Paper jam in the manual feeder	133
Paper jam in the automatic document feeder	133
Paper feed problems	134
Envelope seals when printing	134
Collated printing does not work	135
Paper frequently jams	136
Jammed pages are not reprinted	136
Printing problems	137
Print jobs do not print	137
Confidential and other held documents do not print	138
Job prints from the wrong tray or on the wrong paper	138
Slow printing	139
Print quality problems	141
Print quality is poor	141
Blank or white pages	142
Dark print	144
Fine lines are not printed correctly	145
Folded or wrinkled paper	146
Gray background	147
Incorrect margins	149
Light print	149
Mottled print and dots	151
Paper curl	152
Print crooked or skewed	154
Solid black pages	155
Text or images cut off	156
Toner easily rubs off	157
Horizontal light bands	157
Vertical light bands	158
Vertical white lines	159
Vertical dark bands	160
Vertical dark lines or streaks	161
Vertical dark streaks with print missing	162
Repeating defects	163
Faxing problems	164
Cannot send or receive faxes	164
Can receive but not send faxes	166
Can send but not receive faxes	166
Poor fax print quality	167
Scanning problems	167
Cannot scan from a computer	167
Partial copies of document or photo	168
Scan job was not successful	168
Poor copy quality	169
Vertical dark streaks on output when scanning from the ADF	169
Scanner does not close	169
Scanning takes too long or freezes the computer	170
Scanner does not respond	170
Adjusting scanner registration	170
Adjusting ADF registration	171
Contacting customer support	171
Recycle and dispose	172
Recycling Lexmark products	172
Recycling Lexmark packaging	172
Notices	173
Product information	173
Edition notice	173
GOVERNMENT END USERS	173
Trademarks	174
Licensing notices	174
Noise emission levels	174
Waste from Electrical and Electronic Equipment (WEEE) directive	175
India E-Waste notice	175
Product disposal	175
Returning Lexmark cartridges for reuse or recycling	175
Static sensitivity notice	176
ENERGY STAR	176
Temperature information	176
Laser notice	176
Power consumption	177
Product power consumption	177
Sleep Mode	177
Hibernate Mode	177
Off mode	178
Total energy usage	178
Regulatory notices for telecommunication terminal equipment	178
Notice to users of the US telephone network: FCC requirements	178
Letter of conformity	180
Notice to users of the Canadian telephone network	180
Notice to users of the New Zealand telephone network	181
Japanese telecom notice	181
Regulatory notices for wireless products	182
Modular component notice	182
Exposure to radio frequency radiation	183
Industry Canada (Canada)	183
Federal Communications Commission (FCC) compliance information statement	183
日本の VCCI 規定	184
European Community (EC) directives conformity	184
European Community (EC) directives conformity	185
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...	185