Lexmark MB2236 Users Guide PDF - Page 165

Troubleshoot a problem 165 Action Yes Step 4 Check the telephone wall jack. The problem is solved. a Connect the analog telephone directly to the wall jack. b Listen for a dial tone. c If you do not hear a dial tone, then use a different telephone cable. d If you still do not hear a dial tone, then connect the analog telephone to a different wall jack. e If you hear a dial tone, then connect the printer to that wall jack. Can you send or receive a fax? Step 5 The problem is Check if the printer is connected to an analog phone service or to solved. the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter. For more information, contact your ISDN provider. • If you are using DSL, then connect to a DSL filter or router that supports analog use. For more information, contact your DSL provider. • If you are using a private branch exchange (PBX) telephone service, then make sure that you are connecting to an analog connection on the PBX. If none exists, then consider installing an analog telephone line for the fax machine. Can you send or receive a fax? Step 6 Temporarily disconnect other equipment and disable other telephone services. a Disconnect other equipment (such as answering machines, computers, modems, or telephone line splitters) between the printer and the telephone line. b Disable call waiting and voice mail. For more information, contact your telephone company. The problem is solved. Can you send or receive a fax? Step 7 Scan the original document one page at a time. a Dial the fax number. b Scan the document. The problem is solved. Can you send or receive a fax? No Go to step 5. Go to step 6. Go to step 7. Contact customer support.