Samsung SHR-5162 User Manual - Page 81

Menu > Camera > PTZ Device

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11 APPENDIX PROBLEM SOLUTION Alarms keep continuously issued so you cannot cancel using the ALARM button.  Press the MENU button and do the following: 1) To cancel Event Monitoring: Monitoring > Event Monitoring Duration Off 2) To cancel Buzzer: Event Record > Alarm (Motion Detection/Video Loss) > Alarm-Out. 3) To cancel Event: Event Record > Alarm (Motion Detection/Video Loss) > State Off. Pressing the PTZ button in Live mode receives no response.  Check the Protocol and other setup values through Menu > Camera > PTZ Device match with the PTZ camera. When you connect several IEEE1394 armored HDDs to the DVR through Menu, the DVR cannot recognize all the HDDs.  It requires time to recognize several armored HDDs. Please try again in a few minutes. If retrial makes no improvement, HDD could be abnormal. Please exchange the HDD. "CLOCK BATTERY HAS FAILED" is displayed on the screen.  This message is displayed if the internal clock in DVR has problem. DVR will not work in order to protect recorded data in HDDs. Please consult with an expert who works for the shop where you bought the product. You cannot connect to the DVR through Smart Viewer.  Check if 3 Smart Viewer users are in connection with your DVR. The DVR allows no more than 3 users' connection with Smart Viewer at a time.  Check the Network setup of your DVR.  Check Network cable connection.  When you use DHCP/ADSL(PPPoE) for connection, please check if you get the right DVR MAC Address.  If your DVR is connected to the ADSL network, please check if the bandwidth is set below 600 Kbps. If the Bandwidth for ADSL is set to high, the connection with Smart Viewer may be instable due to the heavy network load because the ADSL speed is low. Smart Viewer in operation is disconnected.  If you change information such as time, network setup, HDD format, Default Setup, or HDD attachment or detachment for your DVR, the current Smart Viewer will be automatically disconnected.  Check the network connection. Smart Viewer, if disconnected from the network, will try reconnection up to 5 times. If it remains unconnected after 5 time trials, it will automatically give up connection.  As far as your DVR is connected to the ADSL network, you may be disconnected from Smart Viewer when the network conditions go worse. SHR-5162_Eng.indb 77 appendix _77 2007-06-18 11:50:41

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11 APPENDIX
appendix _
77
PROBLEM
SOLUTION
Alarms keep continuously issued
so you cannot cancel using the
ALARM
button.
Press the
MENU
button and do the following:
1)
To cancel Event Monitoring:
Monitoring > Event
Monitoring Duration Off
2)
To cancel Buzzer:
Event Record > Alarm (Motion
Detection/Video Loss) > Alarm-Out
.
3)
To cancel Event:
Event Record > Alarm (Motion
Detection/Video Loss) > State Off
.
Pressing the PTZ button in Live
mode receives no response.
Check the Protocol and other setup values through
Menu > Camera > PTZ Device
match with the PTZ
camera.
When you connect several
IEEE1394 armored HDDs to the
DVR through Menu, the DVR cannot
recognize all the HDDs.
It requires time to recognize several armored HDDs.
Please try again in a few minutes. If retrial makes no
improvement, HDD could be abnormal.
Please exchange the HDD.
“CLOCK BATTERY HAS FAILED” is
displayed on the screen.
This message is displayed if the internal clock in
DVR has problem.
DVR will not work in order to protect
recorded data in HDDs. Please consult with an expert who
works for the shop where you bought the product.
You cannot connect to the DVR
through Smart Viewer.
Check if 3 Smart Viewer users are in connection with
your DVR. The DVR allows no more than 3 users’
connection with Smart Viewer at a time.
Check the Network setup of your DVR.
Check Network cable connection.
When you use DHCP/ADSL(PPPoE) for connection,
please check if you get the right DVR MAC Address.
If your DVR is connected to the ADSL network,
please check if the bandwidth is set below 600
Kbps. If the Bandwidth for ADSL is set to high, the
connection with Smart Viewer may be instable due
to the heavy network load because the ADSL speed
is low.
Smart Viewer in operation is
disconnected.
If you change information such as time, network
setup, HDD format, Default Setup, or HDD
attachment or detachment for your DVR, the current
Smart Viewer will be automatically disconnected.
Check the network connection. Smart Viewer, if
disconnected from the network, will try reconnection
up to 5 times. If it remains unconnected after 5 time
trials, it will automatically give up connection.
As far as your DVR is connected to the ADSL
network, you may be disconnected from Smart
Viewer when the network conditions go
worse.
SR